A very friendly and professional service. I was treated as a valued customer by all staff who helped me with my choice of hearing aids. and Although I have only had them for a week, they are making my... See more
Location
Switch locationOxford Street 361, 25 Town Square, SS14 1BA Basildon, England, GB
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See what reviewers are saying
Gwen at the Basildon Boots Hearing care has been very professional and helpful all the way through the process. I am very happy with the service I was given, and would recommend them to anyone lookin... See more
I was not given any advice. I wanted to upgrade my in the ear hearing aid. I was shown a book, he pointed at the bronze range, with no information, I said perhaps the silver range wld be bette... See more
Company replied
One of my hearing aids stopped working. I phoned the company and the lady who answered the phone tried to help deal with the problem over the phone. When that couldn’t be done she booked me in for... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Oxford Street 361, 25 Town Square, SS14 1BA, Basildon, England, United Kingdom
4.5
Excellent
22 reviews
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The facility at boots is clean and modern offering a wide range of devices to suit every pocket and all hearing needs
A very friendly and professional service. I was treated as a valued customer by all staff who helped me with my choice of hearing aids. and Although I have only had them for a week, they are making my hearing so much easier. They have actually exceeded my expectations.
March 31, 2026
Basildon Boots Hearing care…
Gwen at the Basildon Boots Hearing care has been very professional and helpful all the way through the process. I am very happy with the service I was given, and would recommend them to anyone looking to get a hearing test.
Lawrence Roberts
July 21, 2025
Unprompted review
Great personliased service
Great personliased service. Felt like not rushed. Would recommend 👌
April 18, 2025
Gwen was extremely patient and very…
Gwen was extremely patient and very good at explaining how the hearing aids work, making clarity of sound important in different situations. I’m looking forward to getting mine after Easter.
April 15, 2025
Really great service from the hearing…
Really great service from the hearing specialist. Explained everything clearly and concisely.
March 24, 2025
Hearing aids fitting
I had a thorough hearing test and the audiologist explained things very well. The only downside was when I went to have my hearing aids fitted I would have liked more time to practise putting them in. Consequently I did not feel confident inserting them properly.
March 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No advice given. And hearing aids that are not fit for purpose
I was not given any advice. I wanted to upgrade my in the ear hearing aid.
I was shown a book, he pointed at the bronze range, with no information, I said perhaps the silver range wld be better, he then priced at £100 more than brochure price.
And said it was a different company??
One of the aids is so big it is too uncomfortable to wear& no Bluetooth, no volume control & no rechargeable batteries, which I thought I was getting.
I have responded to the Boots request below and have given my contact details and a more information regarding my complaints/issues.
Awaiting their response.
Still waiting!!
October 30, 2024
Unprompted review
Reply from Boots Hearingcare - Basildon
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very efficient and friendly service
Very efficient and friendly service. Good explanation of results and made to feel very comfortable and relaxed.
April 10, 2024
Would recomend Boots to everyoe
Really please with the information i was provided and how it was explained
February 16, 2024
Very professional and very healthful,
December 2, 2023
Very happy thank you
November 30, 2023
Excellent professional person.
Excellent professional person who was helpful and understanding.
August 18, 2023
Excellent work very helpful in making…
Excellent work very helpful in making sure you are happy with your hearing aids and getting the right ones for you.
May 31, 2023
One of my hearing aids stopped working
One of my hearing aids stopped working. I phoned the company and the lady who answered the phone tried to help deal with the problem over the phone. When that couldn’t be done she booked me in for a same day appointment at my local store.
This has always been the case when we’ve had to ring, they are always so helpful.
April 3, 2023
Unprompted review
Made me feel at ease-Helpful-Kind-and…
Made me feel at ease-Helpful-Kind-and Informative. Friendly.
January 20, 2023
Jacqui
Jacqui, your audiologist was extremely helpful and reassuring. She made the whole process of initiating hearing aid use into a pleasurable experience and went above and beyond customer service.
February 18, 2023
The lady that I saw was very very…
The lady that I saw was very very helpful and made me feel at ease.
January 6, 2023
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