Boots Hearingcare - Brent Cross (World of Hearing) Reviews 

39
TrustScore 4.5 out of 5

4.4

Unit E1B, Brent Cross Shopping Centre, Prince Charles Drive, NW4 3FP London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Rowa is Incredibly lovely, very attentive and has a beautiful bubbly personality, made me feel at ease. Had an amazing conversation, Can talk to her for hours. What an amazing lady. If you ever book i... See more

Rated 5 out of 5 stars

The hearing test was very thorough and everything was clearly explained to me. The staff was very pleasant and professional. The hearing aids suggested, were smaller than expected and has been very... See more

Rated 5 out of 5 stars

I was seen by Rawah and she was attentive, thorough and made me feel at ease straight away. She was happy to answer all my questions, and explain my results to me in a way which I could understand a... See more

Rated 4 out of 5 stars

Very pleasant helpful girl. A bit under pressure A wonderful manager, who put right a little difficulty. The hearing aids are excellent Very good ancillary extras for a noisy room and theatre.no w... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Unit E1B, Brent Cross Shopping Centre, Prince Charles Drive, NW4 3FP, London, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.4

All reviews

(39)

2,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The hearing test was very thorough

The hearing test was very thorough and everything was clearly explained to me. The staff was very pleasant and professional. The hearing aids suggested, were smaller than expected and has been very comfortable to wear ever since.

August 13, 2026
Rated 5 out of 5 stars

Amazing Staff

Rowa is Incredibly lovely, very attentive and has a beautiful bubbly personality, made me feel at ease. Had an amazing conversation, Can talk to her for hours. What an amazing lady. If you ever book i recommend her.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I was seen by Rawah and she was…

I was seen by Rawah and she was attentive, thorough and made me feel at ease straight away. She was happy to answer all my questions, and explain my results to me in a way which I could understand and remember! I've left with clear steps of what I need to do next and armed with lots of information thanks to the leaflets she gave me! Would highly recommend!

August 22, 2026
Unprompted review
Rated 4 out of 5 stars

Overall excellent

Very pleasant helpful girl.
A bit under pressure
A wonderful manager, who put right a little difficulty.
The hearing aids are excellent
Very good ancillary extras for a noisy room and theatre.no wc on site

June 5, 2026
Rated 5 out of 5 stars

Best hearing aid advice in London Zainab boots Brent X

I am profoundly hard of hearing it means I avoid situation where there are groups of hearing.Zainab at Brent X has
always been very patient and understanding she has a very big following. She told me she could help me improve my issues so I could live a normal life and purchase a Roger 3 ON.I did as she said and I can hear as I did before being deaf, It's brilliant .Zainab is lovely person and a brilliant audiologist.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Hearing person very knowledgeable.

Hearing person very knowledgeable.
Various sound tests.
Went through steps for choosing a hearing aid suitable for my needs.
Trialled a pair for a short while, seemed to make everything clearer and less effort straining to hear when in a noisy area of the shopping centre.
All very logical and questions answered.
Just waiting for hearing aid to be manufactured.
The real test will be how much of a difference they will make in my life style.

April 25, 2026
Rated 5 out of 5 stars

Extremely comprehensive hearing check…

Extremely comprehensive hearing check by a very competent patient and caring advisor . She explained exactly what what form the test would take afterwards a very detailed result of my test.I was very impressed and will def encourage anyone with hearing loss to go to Boots and check it out.

April 24, 2026
Rated 1 out of 5 stars

Cancelled by Boots Hearingcare

After waiting months for my appointment I received a text message cancelling the appointment on the same day. Absolutely disgraceful!. I've had to rebook but the next appointment is five weeks away.

I have evidence the above is correct.

March 19, 2026
Unprompted review
Boots Hearingcare - Brent Cross (World of Hearing) logo

Reply from Boots Hearingcare - Brent Cross (World of Hearing)

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Excellent Service and Clear Communication at Boots Brent Cross"

I had my hearing test today at Boots in Brent Cross, and I must say it was a great experience thanks to the staff, Zainab Khaleqi. From the moment I arrived, she was efficient and made me feel comfortable throughout the entire process. She explained the details of the test and the results in a very clear, informative manner, providing valuable advice on next steps. Zainab’s communication skills were very good she was not only thorough but also friendly and patient, ensuring that I fully understood everything. Her professional and reassuring approach made the test go smoothly and stress-free.

December 13, 2025
Unprompted review

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