I was seen by Rawah and she was attentive, thorough and made me feel at ease straight away. She was happy to answer all my questions, and explain my results to me in a way which I could understand a... See more
Location
Switch locationUnit E1B, Brent Cross Shopping Centre, Prince Charles Drive, NW4 3FP London, England, GB
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See what reviewers are saying
Rowa is Incredibly lovely, very attentive and has a beautiful bubbly personality, made me feel at ease. Had an amazing conversation, Can talk to her for hours. What an amazing lady. If you ever book i... See more
The hearing test was very thorough and everything was clearly explained to me. The staff was very pleasant and professional. The hearing aids suggested, were smaller than expected and has been very... See more
Very pleasant helpful girl. A bit under pressure A wonderful manager, who put right a little difficulty. The hearing aids are excellent Very good ancillary extras for a noisy room and theatre.no w... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Unit E1B, Brent Cross Shopping Centre, Prince Charles Drive, NW4 3FP, London, England, United Kingdom
4.4
Excellent
40 reviews
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Good personal Service
Good personal Service, this was my first appointment for hearing aids.
October 1, 2024
best consultant Ive met till todate
the consultant was attentive to my needs & went out of her way to get best deal due to my circumstances.
September 5, 2024
Sylvia was very helpful and informative.
April 14, 2024
While my initial consultation went well, there have been problems
While my initial consultation went well, my first set of hearing aids were not the correct ones I wanted, so they were sent back. Then after a further week, I was told my ear canal was too small to have the Phonak IIC (invisible in-ear canal) ones, but they are checking to see if I can have another brand. So not very satisfactory so far. I'm waiting to see if I can get a pair.
February 24, 2024
Very helpful and patient audiologist
March 1, 2024
Fantastic Hearing Test Department
Fantastic. Very helpful and knowledgeable about hearing aids. Made me feel very comfortable, by explaining process of getting hearing aids. Very pleasant lady.
March 5, 2024
Hearing test
The audio lady who checked and advised
me on my options. Was very thorough and cleared any doubts I had.
January 5, 2024
May use AI-assist with repliesRead more
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Rude staff
I have been going to boots Brent Cross since the last 30 years and I never had an experience so horrible like this Christmas. I went to buy a fragrance for my daughter and when I went to pay. The cashier said to me, whit a judgmental look and very firm, loud voice " are you a student?" I said "no, why are you asking?" because on your card it is coming up that you are a student and you don't look like you are in the age of being a student" I felt so bad!! I could feel her eyes on me as I was being a criminal. She was keeping repeating the same sentences while I was trying to understand what had happen to my card. Then I was able to recall that my daughter had my card with her one day. She bought quite expensive stuff from the shop and told me that she lost her card and took mine to collect some points. I was unaware that she applied the student discount. A felt so embarrassed while the "nice lady" at the perfumes shop was looking at me in a such a nasty way. You should not allow your staff to treat customers that way. It is absolutely unacceptable. In future I will go to this boots as less as possible
December 20, 2023
Unprompted review
Reply from Boots Hearingcare - Brent Cross (World of Hearing)
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Boots Hearingcare Excellent
The Hearingcare staff were very helpful and made sure that the Client was comfortable when the test was been conducted. Also when they fitted the new Hearing Aid they made sure that everything was explained and we understood how to take care of the Hearing Aids. I would recommend Boots Hearingcare to people with severe hearing problems.
December 16, 2023
Lovely lady who put me at ease straight…
Lovely lady who put me at ease straight away. Explained what was going to happen step by step and very attentive to my feelings as was a bit apprehensive.
December 9, 2023
Knowledgably, friendly, and helpful specialist
The hearing specialist was really professional, friendly and helpful
September 1, 2023
Success
I had my new hearing aids fitted today. I was given clear instructions and helpful advice. A pleasant experience with a very successful outcome. My old aids were transmitting a large amount of background noise, obliterating speech. Now with my new ones, background noise was reduced so I could hear speech clearly
June 5, 2023
Excellent professional service
April 21, 2023
Recommended - thank you, Boots
I chose Boots because they came highly recommended by Which. I wasn’t disappointed. The audiologist was efficient, polite and friendly and I love my new aids.
March 28, 2023
I had a very good experience
I had a very good experience. Payal (Hearing Aid Audiologist) explained my hearing test results to me and all the different types of hearing aids and I didn’t feel rushed. It was a very positive experience.
March 2, 2023
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