Boots Hearingcare - Clacton on Sea, Boots Opticians Reviews 

47
TrustScore 4.5 out of 5

4.4

Boots Opticians, 77-79 Pier Avenue, CO15 1QE Clacton on Sea, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything was explained clearly. The testing was also clear and very thorough. Different options were explored. All undertaken professionally but friendly making me feel at ease. Excellent service

Rated 5 out of 5 stars

A very engaged and thorough hearing test identified my type of hearing loss and the possible cause which no one in the NHS service had ever suggested. The audiologist was engaging and unhurried. I... See more

Rated 5 out of 5 stars

Went to see Richard at Boots in Clacton with some trepidation. Hearing Aids seem like a capitulation, an admission of old age. But 'hear' I am, now realising what I have been missing. With Richards h... See more

Rated 5 out of 5 stars

The staff were very pleasant and professional.I have had 3 pairs of nhs hearing aids which improved my hearing slightly,but was still bad enough to make me not understand what people were saying or l... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots Opticians, 77-79 Pier Avenue, CO15 1QE, Clacton on Sea, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(47)

1,922 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Everything was explained clearly. The testing was also clear and very thorough. Different options were explored. All undertaken professionally but friendly making me feel at ease. Excellent service

May 1, 2026
Rated 2 out of 5 stars

Could not book appointment in store

Could not book appointment in store, was given a phone number to call for booking an appointment, again could not book, got a phone call back the following day to book appointment. This time the person had a very strong accent. Not the best system for someone with hearing loss.

April 16, 2026
Rated 5 out of 5 stars

Easy Process From Start To Finish

Welcoming and friendly atmosphere in the store. Everything about the hearing tests was explained well before and during.
Purchasing was easy too with plenty of options.
Richard, the Audiologist was very helpful from start to finish and put me at ease during the tests.
Everything set up with me before leaving on day of collecting and next appointment made too.
Overall, an easy process all the way through.

March 8, 2025
Rated 5 out of 5 stars

Easy access for appointments

Easy access for appointments. Great audiologist, very pleasant, explaining everythg as we went along. Dreading this appointment but it was very nice made to feel at ease throughout. Great guy

January 24, 2025
Rated 4 out of 5 stars

The service I received was excellent.

The service I received was excellent,extremely friendly and very professional.However I am having problems with one of my devices it appears that it does not hold a charge for long so makes it unaffected. I have a follow up consultation on the 20th January and I will discuss the problem with audiologist.

November 22, 2024
Rated 5 out of 5 stars

Thorough testing

Thorough testing. Everything explained.
Already have NHS aids. No comparison!
I could hear, but unable to tell what is being said. Had difficulty with batteries. Arthritic fingers. Will be easier.
Very pleasant experience.

November 26, 2024
Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. A great deal of care was taken by a member of staff to ensure I understood the procedure and what was needed to enhance my hearing. I am now looking forward to having my hearing aids fitted. Thank you.

November 14, 2024
Rated 4 out of 5 stars

Richard was very helpful and explained…

Richard was very helpful and explained the aids were on a 90 day fully fefund should I not be satisfied with them.
I have tried a few different aids and for some reason don’t get on with them.
I have an appointment September 5th to see how I’m getting on with them,which I must say I’m hoping they will improve my hearing by then as I still get echos from them and still need sub titles on tv

August 9, 2024
Rated 5 out of 5 stars

My husband was a bit worried about his…

My husband was a bit worried about his hearing test and having hearing aids for the first but when we went in and was seen by a very knowledgeable man called Richard made us feel at ease and after his test and was then fitted with the hearing aids 2 weeks later they where so comfortable to wear and he could hear everything and everyone and now my husband can now be more involved with conversation with the family,so if anyone is worried about wearing hearing aids don't be thank you Richard

May 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient, knowledgeable staff. The service was all around great. Compassionate staff. I am enjoying my new hearing aids! It is beyond amazing to hear sounds I didn't even know I had lost.

June 19, 2024
Rated 5 out of 5 stars

The meeting to discuss my hearing…

The meeting to discuss my hearing problem was conducted by a courteous, helpful, professional gentleman who understood, completely, my needs and his profession! I had previous meetings with two other companies. This was, by far, the best.

June 6, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look