Boots Hearingcare - Croydon, Whitgift Centre Reviews 22

TrustScore 4.5 out of 5

4.6

Boots, 12-18 Whitgift Centre, CR9 1SN Croydon, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The adiollogist I saw was really lovely and patient, shes took time to fully explain about my new hearing aids. It was a really nice consultation.

Rated 5 out of 5 stars

Suba spent a long time testing and explaining my hearing and the options available to me, each with pros and cons. All very informative and helpful. Fitting explanations also very clear. Explanation o... See more

Rated 5 out of 5 stars

What a brilliant service I resevied today from a lady called Irena croydon boots whit gift centre croydon. What an amazing lady nothing was to much trouble. I wanted some purfum pods and she was so ki... See more

Rated 4 out of 5 stars

I was pleased with my new hearing aids and the explanation of how they worked. I would have liked to know more about caring for them but I have a follow up appointment in one month to ask any question... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 12-18 Whitgift Centre, CR9 1SN, Croydon, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Pleasant consultation .

The adiollogist I saw was really lovely and patient, shes took time to fully explain about my new hearing aids. It was a really nice consultation.

April 30, 2026
Rated 5 out of 5 stars

A very caring and knowledgeable lady…

A very caring and knowledgeable lady put me through all the tests and explained everything clearly. No pressure to buy at all. Have now had my aids for 24 hours and very pleased as can now hear clearly.
Thank you.

April 10, 2026
Rated 5 out of 5 stars

What a brilliant service I resevied…

What a brilliant service I resevied today from a lady called Irena croydon boots whit gift centre croydon. What an amazing lady nothing was to much trouble. I wanted some purfum pods and she was so kind and done this for me she was above and beyond thank you so much. Super drugs could take a leaf out of they book on customer care. Once again thank you lovely lady.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great team!

I am extremley pleased with the service I have received thus far with the Boot's audilogy team.
Every member of staff has been very pleasant and helpful.
The expert who has been all of the above and more is Suba.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Suba spent a long time on all

Suba spent a long time testing and explaining my hearing and the options available to me, each with pros and cons. All very informative and helpful. Fitting explanations also very clear. Explanation of the App was hindered by no signal in the basement clinic at boots - but all explained as best she could.

September 30, 2024
Rated 3 out of 5 stars

making buzzing sounds at home

making buzzing sounds at home. try to replace new hearing aid

March 5, 2024
Boots Hearingcare - Croydon, Whitgift Centre logo

Reply from Boots Hearingcare - Croydon, Whitgift Centre

Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team

Rated 3 out of 5 stars

No complaints about the staff

No complaints about the staff, they are very good and patient. But feel let down by the product, having a lot of problems with them and have lost confidence in them. I don't think they are worth the money I paid.

March 5, 2024

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