Everything was explained and I ordered the hearing aids Iwanted after discussing the options. I’m looking forward to having them fitted and having the ongoing support promised.
Location
Switch locationBoots Opticians, 24-24A High Row, DL3 7QW Darlington, England, GB
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See what reviewers are saying
Very helpful professional service. Very pleased with hearing aids worth every penny. Update have been using these hearing aids for 3 months now worth every penny much better than my National health... See more
Audiologist was very good in explaing the hearing aid that I had chosen but couldn't get it to set up for me.I was then offered the balance to pay interest free over two years of which I accepted. Nex... See more
Really helpful knowledgeable friendly guy called Phil did all my tests and explained everything very clearly excellent service
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 24-24A High Row, DL3 7QW, Darlington, England, United Kingdom
4.2
Great
19 reviews
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Everything was explained and I ordered…
Everything was explained and I ordered the hearing aids Iwanted after discussing the options. I’m looking forward to having them fitted and having the ongoing support promised.
April 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Drop in customer
Walked in to ask about buying a £1.45 hearing aid brush, told in no uncertain terms that I could not buy one as not a boots registered customer.
I only wanted to buy one little brush!!!!
June 4, 2025
Unprompted review
Reply from Boots Hearingcare - Darlington
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very helpful professional service
Very helpful professional service. Very pleased with hearing aids worth every penny.
Update have been using these hearing aids for 3 months now worth every penny much better than my National health hearing aids feel I can hear in noisy environments as well as tv etc also love the fact I can use Bluetooth to connect to my phone. No staining to hear on the phone any more.
May 8, 2025
Audiologist was very good
Audiologist was very good in explaing the hearing aid that I had chosen but couldn't get it to set up for me.I was then offered the balance to pay interest free over two years of which I accepted. Next appointment two weeks away on 22nd April 2025
April 3, 2025
The audiologist that carried out my…
The audiologist that carried out my hearing test was very thorough and knowledgable.
January 16, 2025
Really good service
Really good service. Everything explained. Not pressured into getting anything that I wasn’t wanting
January 8, 2025
Phillip was amazing.
September 19, 2024
Phil
Phil, the audiologist is extremely professional, has outstanding knowledge of the products available and is honest with his opinion.
September 13, 2024
Phil
Phil, audiologist for my husband and I is brilliant, appointments to time,, process unhurried, but keeps to the point,obviously knows exactly what is wanted, and we both consider ourselves lucky to have found him.
April 17, 2024
Audiology appointment
All the staff are very pleasant
My appointment was on time. Everything was carefully explained to me so that I could a decision
My contact was Phil who could not have been more helpful
May 18, 2024
Hearing test thorough
Hearing test thorough, advisor knowledgable and wide range of options available.
April 13, 2024
Really helpful knowledgeable friendly…
Really helpful knowledgeable friendly guy called Phil did all my tests and explained everything very clearly excellent service
January 26, 2024
The care and the patients is…
The care and the patients is unbelievable I would tell anybody to go to boots hearing
December 8, 2023
Very informative and professional
May 3, 2023
As always,Jason was both very friendly…
As always,Jason was both very friendly and professional,sorted me out so quickly
March 8, 2023
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