Boots Hearingcare - Derry/Londonderry Reviews 6

TrustScore 3.5 out of 5

3.3

Boots Opticians, 15 Crescent Link Retail Park, BT47 6SA Londonderry, Ireland, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Three months ago I gave in. I was tired of not hearing when in company or when watching I booked an appointment with Andrew in Boots, Crescent Link, and I’ve never looked back. Andrew took my slowly... See more

Rated 5 out of 5 stars

My hearing test was conducted by a very experienced audiologist ( Andy Brown).He took time to talk me through the hearing test and explain the process.I found the whole experience very informative.... See more

Rated 5 out of 5 stars

I recently had a hearing test at Boots Hearingcare, Crescent Link, Waterside, Derry-Londonderry, Northern Ireland. The Audiologist Andrew Brown was exceptionally good. I experienced a warm welcome and... See more

Rated 5 out of 5 stars

Friendly and informative staff. Quick appointments. Finance options available. Wide choice of hearing aids.


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots Opticians, 15 Crescent Link Retail Park, BT47 6SA, Londonderry, Ireland, United Kingdom

  • 0345 270 1600

3.3

Average

TrustScore 3.5 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had an appointment today for 16.30

Had an appointment today for 16.30, at 12.00
Boots called to cancel the appointment. This is the third time my hearing aid appointment has been cancelled but this time very little notice. Looks like I have to invest in new hearing aids somewhere else.

May 1, 2025
Unprompted review
Boots Hearingcare - Derry/Londonderry logo

Reply from Boots Hearingcare - Derry/Londonderry

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Three months ago I gave in

Three months ago I gave in. I was tired of not hearing when in company or when watching I booked an appointment with Andrew in Boots, Crescent Link, and I’ve never looked back. Andrew took my slowly through the whole experience. I previously had hearing aids through the NHS but I just couldn’t tolerate them. I would recommend anyone to see Andrew at Boots. My life is 100%better since I got them. Thanks Andrew

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Hearing aids

Friendly and informative staff. Quick appointments. Finance options available. Wide choice of hearing aids.

April 27, 2024
Rated 5 out of 5 stars

The Best Hearing Test ever…

I recently had a hearing test at Boots Hearingcare, Crescent Link, Waterside, Derry-Londonderry, Northern Ireland. The Audiologist Andrew Brown was exceptionally good. I experienced a warm welcome and a thoroughly professional examination and conversation regarding my hearing issues. Andrew Brown was informative and advisory. He gave me a sense of clarity. I was able to test the hearing aids that are the most appropriate for me. I had an enjoyable hearing test. It was an excellent experience and I look forward to purchasing my hearing aids in the near future on one of the Boots Hearingcare Payment Plans which are the best currently available. I left my hearing test with a renewed sense of optimism and I thank Andrew Brown at Boots Hearingcare, for this.

March 5, 2024
Unprompted review
Rated 5 out of 5 stars

Hearing test par excellence!

My hearing test was conducted by a very experienced audiologist ( Andy Brown).He took time to talk me through the hearing test and explain the process.I found the whole experience very informative. Andy has a very nice manner and put me at ease through out the test.

March 13, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look