The consultant was very helpful, he stayed late in order to give my assessment. He was very patient and nothing was any trouble to him. A first rate advert for your firm.
Location
Switch locationBoots Opticians, 1 Fort Kinnaird Retail Park, EH15 3RH Edinburgh, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Boots hearing care was recommended by a friend. Was nor disappointed. Very professional service from Elaine Lambert. Took time with my husband and was patient and caring. Hearing aid supplied within 2... See more
Really thorough assessment by Elaine and explained the assessment in detail. Bought top quality hearing aids when 15% discount was on offer. So far so good with the hearing aids need to update my p... See more
Excellent service. Elaine who tested my hearing was brilliant very knowledgeable and understanding. Also gave me good advice on which hearing aids would suit me best. I would highly recommend using bo... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots Opticians, 1 Fort Kinnaird Retail Park, EH15 3RH, Edinburgh, Scotland, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stephen gave all information clearly
Stephen gave all information clearly, answered questions clearly and was polite and pleasant.
The consultant was very helpful
The consultant was very helpful, he stayed late in order to give my assessment. He was very patient and nothing was any trouble to him. A first rate advert for your firm.
First-class service
Absolutely first-class service received from Stephen at Boots Hearingcare, Fort Kinnaird. From the initial hearing test, to the fitting and after-care, his knowledge and expertise has been outstanding, and the hearing aids have made such a difference to me - I can't thank you enough.
The technician was pleasant
The technician was pleasant and knowledgeable helping to decide what was required and setting up the equipment
Victoria provided an excellent service
Victoria provided an excellent service. She was very kind, understanding and patient, listening to all my concerns about my hearing. She explained the procedure throughly and explained the results, offering appropriate advice and provided a referral letter to give to my GP. I would highly recommend this service if you have any concerns about your hearing. Boots is very lucky to have Victoria as a Hearingcare Specialist, she was a delight! Thank you Victoria!!
Friendly and very helpful staff.
Kirsty was very informative and…
Kirsty was very informative and explained everything so well and was such a lively lady. Made me feel so comfortable and relaxed.
Absolutely friendly and knowledgeable…
Absolutely friendly and knowledgeable young lady . Explained everything in full detail . Also made me feel so comfortable
The whole experience was excellent
The whole experience was excellent. Everything was explained and I was not pressed to buy the dearest aids but the aids that suited me.
Great Service by Boots
Really thorough assessment by Elaine and explained the assessment in detail. Bought top quality hearing aids when 15% discount was on offer. So far so good with the hearing aids need to update my phone as not compatible with the Boots Hearing Care App. Very satisfied,
Would 100% recommend
Would 100% recommend. Very professional, quick appointments and didn't feel under pressure to buy. You can probably get hearing aids cheaper but having confidence that they are making good recommendations makes a huge difference.
My first experience with Boots…
My first experience with Boots Hearingcare and although I have used opticians for nmavy years, I didn't know what to expect. I was well looked after, a very good service with friendly staff. The consultation was easy, very helpful and informative and I was able within two visits to make a purchase that I am happy with. Thank you and I look forward to an excellent ongoing relationship!
A good experience
Short waiting time, the technician who listened and seemed to care, clearly explained instructions and concise information about the various tests.
Elaine was great
Elaine was great. Engaging and understanding. I found the experience very helpful. Better than previous experience.
Excellent service
Excellent service. Elaine who tested my hearing was brilliant very knowledgeable and understanding. Also gave me good advice on which hearing aids would suit me best. I would highly recommend using boots to friends and family.
Boots pharmacy staff were very helpful…
Boots pharmacy staff were very helpful in supplying on prescription baby milk for our baby grandson. Very grateful to them.
Great service
Boots hearing care was recommended by a friend. Was nor disappointed. Very professional service from Elaine Lambert. Took time with my husband and was patient and caring. Hearing aid supplied within 2 weeks. Follow up appointment made some adjustments and phone App loaded. Great service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





