I gave up trying to deal with the local NHS Audiology department, they didn’t answer their phone or emails . So I decided to go Private. The moment I walked into Boots , I knew I had made the right d... See more
Location
Switch locationBoots Opticians, 23 The Hart Shopping Centre, GU51 3LA Fleet, England, GB
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See what reviewers are saying
I have a slightly weird case and the audiologist is going above a beyond to make sure everything is perfect. They are providing truly excellent patient centred care and they seem like they are alw... See more
I was given a thorough hearing test that lasted about 1.25 hours. The audiologist explained to me that my hearing loss was severe for sounds at the higher pitches. I had been aware of not hearing hig... See more
In the last year I had to visit three different stores because of a recurring issue with my hearing aids. The level of customer service at each store has been really exceptional and all staff are frie... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 23 The Hart Shopping Centre, GU51 3LA, Fleet, England, United Kingdom
3.5
Average
11 reviews
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Not great
Had 1 initial 15 minute consultation. After that, I was booked in and cancelled on 3 times. Not exactly what I wanted. I get better from the NHS!
October 21, 2024
Unprompted review
Reply from Boots Hearingcare - Fleet
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Exceptional!…
In the last year I had to visit three different stores because of a recurring issue with my hearing aids. The level of customer service at each store has been really exceptional and all staff are friendly and helpful.
August 21, 2024
Very professional and thoroughly explained everything
Very professional and thoroughly explained results and gave pros and cons of different hearing aids.
January 19, 2024
NHS - No Helpful Service…
I gave up trying to deal with the local NHS Audiology department, they didn’t answer their phone or emails . So I decided to go Private. The moment I walked into Boots , I knew I had made the right decision.
Excellent customer service backed up with good technical advice and a caring, helpful attitude. Expensive Yes but worth every penny!
September 8, 2023
A good experience My appointment ran to time
My appointment ran to time. Melissa was very friendly and efficient. I feel I got excellent advice.
August 18, 2023
Exceptional care
I have a slightly weird case and the audiologist is going above a beyond to make sure everything is perfect. They are providing truly excellent patient centred care and they seem like they are always happy to help. I couldn’t recommend them more !
It’s not just a case of them trying to sell you a hearing aid, they provide aftercare and even replacement pieces if they get accidentally broken. They also have reviews to make sure that the sound is perfect and make little tweaks.
The audiologist Is very knowledgeable and helps get the best value out of them
August 3, 2023
Everything sounds different
I was given a thorough hearing test that lasted about 1.25 hours. The audiologist explained to me that my hearing loss was severe for sounds at the higher pitches. I had been aware of not hearing high pitches for some time, although generally it did not worry me. After trying a hearing aid during the test, I realised how much I was missing, and decided to invest in hearing aids, which I am now wearing. I was given excellent instruction on the use of the aids, and was told that through later appointments, the aids would gradually be adjusted to match my requirements.
The whole experience was excellent. I would recommend it to others.
May 3, 2023
I get help when i need it
May 4, 2023
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