This purchase is for my 90 year old mum can i just say John that did her hearing test spent lots of time with my mum and to see her wee face light up when she could actually hear his voice it was wo... See more
Location
Switch locationBoots, Glasgow Fort Retail Park, G33 5AL Glasgow, Scotland, GB
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See what reviewers are saying
After a shaky start had my test am more than surprised at how bad my hearing was It was a very pleasant experience and the staff were very helpful in helping me to decide what was the most suitabl... See more
The gentlemen that served us was amazing he went through everything and explained how things worked and showed us how hard of hearing she was, very pleased and one happy customer
The audiologist ,Anne, was very clear and helped me understand my issues and talked me through my new aids. It was a positive experience when I felt nervous .
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, Glasgow Fort Retail Park, G33 5AL, Glasgow, Scotland, United Kingdom
4.4
Excellent
35 reviews
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Extremely poor service
Booked online for a hearing test at Boots the Fort , Glasgow 3 January at 9:45am . I was on time and was advised by staff at the opticians service to sit outside what appeared to be a white wooden structure in store amongst the children’s clothing area.
The door clearly said do not disturb , examination in progress . I waited 20 minutes then went back to the opticians service and was advised the hearing service was probably running late and that they had no contact with the hearing service which is poor in itself .Waited another 10 minutes then the staff at the opticians service knocked on the shed door . A lady appeared and said she did not have an appointment for me despite showing her my email confirmation and I was advised to contact Boots HQ. She did not offer me a test so I walk away . The entire process was inefficient , clumsy and totally unsatisfactory and I won’t be contacting HQ .
January 3, 2026
Unprompted review
Reply from Boots Hearingcare - Glasgow, Fort Retail Park
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
A tru professional and helpful
A tru professional and helpful
So glad I chose boots c( Glasgow fort centre)
April 3, 2025
John at glasgow fort was terrific …
John at glasgow fort was terrific explained everything very clearly I would recommend the service at boots glasgow fort
April 10, 2025
Professional and clear advice
The audiologist ,Anne, was very clear and helped me understand my issues and talked me through my new aids. It was a positive experience when I felt nervous .
March 27, 2025
No problem from start to finish took me…
No problem from start to finish took me through every step at all my appointments
March 26, 2025
The man was very pleasant and made you…
The man was very pleasant and made you feel at esse.
March 28, 2025
Top notch sevice
Very competent and friendly audiologist providing a reassuring service.
February 27, 2025
My mum and I both had hearing tests…
My mum and I both had hearing tests with John. Mum already had NHS hearing aids but they were no good to her. John talked my 84 year old mum through everything and made her feel at ease. Mum gets her new aids this coming week and it will be life changing for her. She trialled a pair in store and she was amazed at the difference especially with background noise. Highly recommend ❤️
February 28, 2025
Excellent customer service
Excellent customer service. Clear explanations every step of the way and answers to questions.
February 28, 2025
Carefully explained at each step
Carefully explained at each step. Friendly approach giving confidence and understanding to a vulnerable person. Great to have family member sharing their experience and sharing in the hearing test. Brought enlightenment to how I have been hearing life previously
February 18, 2025
Tests was top notch
Tests was top notch, walk round shop with hearing aid in was amazing, no complaints from me
December 12, 2024
Very patient and able to answer…
Very patient and able to answer questions. Not rushed
October 31, 2024
Great service and follow up.
John was very patient and explained everything in detail and made me feel at ease as really did not want hearing aids !
June 29, 2024
Great Experience
My mum is 82 years John was so understanding and listened to her stories took time to explain process
April 24, 2024
Great experience
John was very thorough in explaining the hearing aids and how to fit them.
March 29, 2024
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