HORRENDOUS! LAUGHABLE THEY ARE SPENDING ALL THIS MONEY ON TV MARKETING WHEN THEY FAIL TO EVEN DELIVER AN APPOINTMENT! THAT WAS BOOKED AN CONFIRMED! I ARRIVED FROM NORTH AYRSHIRE TO GLASGO... See more
Company replied
Location
Switch locationBoots, 200 Sauchiehall Street, G2 3EN Glasgow, Scotland, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent and highly professional service. Jonathan gave clear and helpful explanations and took time to make sure I was aware of all aspects of the system. Particularly helpful was the explanation of... See more
Excellent service and attention from the Audiologist Paula McCafferty at Boots 200 Sauchihall Street in Glasgow
A very patient lady who took the time to explain - a couple of times - how the aids worked. Very clear in her instructions. There was no “big sell”.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 200 Sauchiehall Street, G2 3EN, Glasgow, Scotland, United Kingdom
3.5
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and attention …
Excellent service and attention from the Audiologist Paula McCafferty at Boots 200 Sauchihall Street in Glasgow
January 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
HORRENDOUS
HORRENDOUS! LAUGHABLE THEY ARE SPENDING ALL THIS MONEY ON TV MARKETING WHEN THEY FAIL TO EVEN DELIVER AN APPOINTMENT! THAT WAS BOOKED AN CONFIRMED!
I ARRIVED FROM NORTH AYRSHIRE TO GLASGOW SAUCIEHALL STREET BOOTS! AN HOURS JOURNEY AND ONE BUS PER HOUR! 11.30 APPOINTMENT BOOKED AND CONFIRMED!
ARRIVED STAFF IN DISARRAY SOMEBODY WENT SICK SO TRIED TO EXCUSE BY SAYING APPOINTMENT WASN'T BOOKED? AHEM! WHY ARE MY DETAILS IN YOUR SYSTEM THEN? DONT MAKE UP SILLY EXCUSES AS YOUR WORDS WERE VERBATIM " WHAT A NIGHTMARE YOUR THE 2ND PERSON TO TURN UP"
I EXPLAINED I WAS ALREADY A WEARER OF NHS HEARING AIDS BUT WANTED TO HAVE A TEST AND DISCUSS OPTIONS FOR MORE ADVANCED!
AGAIN VERBATIM "OH WELL YOU NEED TO HAVE BOOKED AN ADVANCE HEARING ASSESSMENT" EXCUSE ME? I DID AS THE ON LINE BOOKING FORM SUGGESTED TO WHICH IT THEN WENT ON AND ALLOWED ME TO SELECT AN APPOINTMENT!
BASICALLY I WOULD ADVISE ANYBODY WISHING TO THINK ABOUT USING BOOTS! BE CAREFUL AND DO NOT TRAVEL OUT OF YOUR WAY AS LIKE ME IT HAS BEEN A TOTAL WASTED JOURNEY! THEY NEED TO SPEND MORE OF THEIR MARKETING BUDGET ON STAFF TRAINING NOT ADVERTISING SERVICES THEY JUST CANNOT PROVIDE!
HOW BOOTS GETS 4.7 ON HERE IS TO ME SIMPLY BAFFLING! THEY DO NOTHING FOR FREE SO ITS ALL GEARED TO YOU PURCHASING THEIR PRODUCTS! WELL I CERTAINLY WONT BOTHER THEIR ARE WAY MORE COMPETENT PROVIDERS OUT ON THE MARKET SO DON'T WASTE YOUR TIME WITH BOOTS! THEY ARE BETTER STICKING TO COSMETICS AND PERFUMES!
January 23, 2025
Unprompted review
Reply from Boots Hearingcare - Glasgow, Sauchiehall Street
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent and highly professional…
Excellent and highly professional service. Jonathan gave clear and helpful explanations and took time to make sure I was aware of all aspects of the system. Particularly helpful was the explanation of the differences between types of aids.
February 29, 2024
A very patient lady who took the time…
A very patient lady who took the time to explain - a couple of times - how the aids worked. Very clear in her instructions. There was no “big sell”.
May 22, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.