Boots Hearingcare - Gloucester Reviews 59

Sam the audiologist, expert, empathetic and thorough.

Sam was very professional and helpful, she explained each stage of the process of my hearing test very clearly. She also explained the hearing aid options available to me. Excellent service all round.

Attended my yearly checkup at Gloucester Boots Hearing Care. Sam was friendly and very efficient, showing me my latest results, and comparing them with last year.

Good resources available and great service. Sam was knowledgeable about the products

I was very impressed with the quality of the facilities including the sound booth. The standard of the reporting and diagnostic information was reassuring when making a decision on whether to purchase the hearing aids that I needed. Finally I would like to express my gratitude to Sam and Cheshmeh who were both brilliant throughout.

Sam atthe Gloucester Branch was so nice

Clear explanations of audiogram. No pressure to purchase a hearing aid but when chosen there were adequate instructions on fitting and using it. A friendly and professional approach throughout the visit.

Had the short initial test which was processionally conducted by Sam in a good and relaxed manner. Very happy with the test, the facilities and the audiologist

I was very impressed with Sam Franklin who was so understanding and professional in her dealings with me as a first time hearing aid customer.

I’m hearing better and have the knowledge of knowing that any help I may need is there.
Canon John F. Ward

After trying several remedies for blocked ears I called into Boots on the off chance that maybe I could be advised on a cure as time was running out to fly out within the next of couple of days on holiday .
Sam Franklin theAudiologist came to the rescue and my complaint sorted within no time at all. It was a massive relief as i had visions of being on an aeroplane in a lot of pain hundreds of feet in the air.
Thank you so much Sam you are an angel.

Took my mum in for a new hearing aid in Boots Glos this week. Sam Franklin was very thorough and helpful. Would recommend to anyone.

I arrived for a pre-booked appointment with Boots hearing care in Gloucester this morning, only to find that the lift was out of order. I am disabled and in my power chair so unable to get down the stairs. A boots female employee went to find out for us what to do. She arrived back very quickly and said that the hearing care representative Sam would be with us to help out. Sam duly arrived and apologised but there was no way of reaching the lower floor hearing support and testing rooms. Sam then took my hearing aids down to get them checked out and adjusted after doing a visual examination on both ears. She came back and said that she noticed that the left wire in the Phonak hearing aid was damaged and it was duly replaced. I asked about hearing tests as i live in Gloucester and she said that it would be better to book at Stroud or Cheltenham as the lifts in Gloucester had been out of use for some while. The lift fault had been reported to management but to date nothing had been done to repair them, hence why she advised me to the two other local Boots hearing care locations. The cost and time for me who is on very limited disability support, is time consuming and very costly. Sam of the hearing care department and the other Boots employee were exceptional with their help and support....a real shame that the other Boots management are NOT in the same league regarding these basic access and support issues for those like me! Thank you to Sam and the other Boots employee - Outstanding customer service

Sam Franklin was an excellent representative of Boots Hearingcare.
Over the past three years all your staff have been very helpful and supportive.
I thoroughly will recommend your services to anyone. Thanking you, A.F. Hosking.

The appointment was on time, everything was extremely professional. The audiologist was very easy to talk to, thorough and completely understood my hearing difficulties. Excellent and I would highly recommend!

Sam was lovely to my mum. She was patient, caring and explained everything clearly.

I accompanied my 87 year old mum to her annual hearing review /test . We were both immediately struck with the very kind and caring approach of Sam Franklin, Audiologist at Boots . We felt able to ask as many questions as we liked and we were very satisfied with our experience today. Thank you Sam .

Just had my annual checkup with Sam Franklin, and as usual a very friendly and professional service. Sam carried out a hearing test which she explained very well in easy to understand wording. Would always recommend Boots Hearing care.

Excellent service from first visit to getting my hearing aids set up and fitted. Thank you

Sam very helpful in hearing test and helping me to choose the right hearing aid suited to me, also the actual fitting lady was brilliant, Thank you ladies, I shall see how I go now 😉

Helpful and understanding staff with good good customer service skills, helpful and explained the hearing aids and took her time to explain.
Shame the shops lift was not working as I am 90 ++ I had to use the escorlater which was far to fast and I found it very dangerous as I am unsteady on my feet