Just been this morning, was on time and staff were really good, professional and friendly. I have no hesitation in going to Great yarmouth branch again. Thank you to all the staff
Location
Switch locationBoots, 3 Market Gates, NR30 2AX Norfolk, England, GB
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Brandon’s commitment and care making sure I had the correct checks regarding my hearing tests, then the information he gave me for the way forward with the hearing aids that were available to me. He a... See more
On time, no waiting. Staff great. Full explanations . No pressure to buy. Listened to me and gave me every opportunity to ask questions.
Did not like the fact that one of the hearing aids was faulty and needed to be returned to Phonak for a replacement.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 3 Market Gates, NR30 2AX, Norfolk, England, United Kingdom
4.4
Excellent
17 reviews
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Brilliant
Just been this morning, was on time and staff were really good, professional and friendly.
I have no hesitation in going to Great yarmouth branch again.
Thank you to all the staff
May 2, 2026
Unprompted review
Excellent
On time, no waiting. Staff great. Full explanations . No pressure to buy. Listened to me and gave me every opportunity to ask questions.
April 1, 2026
Customer Care
I have been a customer of Boots Hearing for 15+ years. This is despite Boots charging a “premium “ price . ( same product up to £200.00 less from local competition!!!) The reason I continue to be a loyal Boots customer is the excellent audiologists that have looked after me , coupled with the comprehensive Boots after care I have received throughout from both Audiologist and Optometric staff.
If any minor malfunctions / adjustments have been required. I have arrived totally unannounced but have without exception always been welcomed promptly and professionally in every aspect and my query resolved either by adjustment or explanation.
My appointment today with audiologist Georgia Fellas was no exception punctual, extremely professional and welcoming in every respect. All aspects of the hearing assessment process and subsequent options were clearly explained.
I was aware prior to my appointment that I was due an imminent “upgrade” and had assumed that on completion of my assessment an order would be placed and a future appointment made for fitting. However!! I was delighted when Georgia informed me that she had replacement “upgraded” new hearing aids in stock and they could be immediately set up!!
This enabled me to leave with my hearing noticeably enhanced with the new hearing aids fitted. A very happy customer!!
My thanks to Georgia and all the Boots staff for the outstanding customer service in every respect afforded to me. Thank you.
Bryan
February 12, 2026
Unprompted review
The service is always amazing
The service is always amazing. Brandon is professional knowledgeable and patient.
I recommend him to everyone I know.
February 11, 2025
Did not like the fact that one of the…
Did not like the fact that one of the hearing aids was faulty and needed to be returned to Phonak for a replacement.
December 10, 2024
First class commitment and care
Brandon’s commitment and care making sure I had the correct checks regarding my hearing tests, then the information he gave me for the way forward with the hearing aids that were available to me. He advised me on the different ranges and costs and was able to let me try a pair to see how I got on with them whilst I walked around town with my wife for a while. I was then able to make the decision on what model I would purchase. I am so happy with how he was professional and friendly towards me.
December 6, 2024
Brandon was very helpful
Brandon was very helpful, pleasant and very patient
He explained everything and took time to go over everything. A Very pleasant person.
October 17, 2024
Very nice chap did the test
Very nice chap did the test. Very patient knowledgeable and informative. Very impressed
October 18, 2024
hearing aid tests and fitting
Went for a hearing test and excellent consultation at the first and second visits. Due follow up visit for actual hearing aid fitting this week.
June 15, 2024
Full assessment carried out.
Careful exploration of hearing problems. Explained each test well. Assessed with accuracy needs. Explained options and trial period. Very patient.
February 2, 2024
Brandon the audiologist was excellent
June 10, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Keep canceling myappointments
March 1, 2023
Reply from Boots Hearingcare - Great Yarmouth
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving this.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Very professional
Very professional, with everything explained at each step.
I strongly recommend Boots for this service.
February 9, 2023
Very professional service and care
Very professional service and care. No pushy sales pitch. First class explanation of condition and solution.
February 3, 2023
Kind caring patient explained…
Kind caring patient explained everything as it’s a large amount of money to spend when you are a pensioner
January 19, 2023
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