Unfortunately there was a mix up concerning my hearing aids,.wether they had been sent for repair or not.I waited three weeks, ringing the call centers,nobody could tell me what's happening..Until I... See more
Location
Switch locationBoots, Unit 137, TS24 7RZ Hartlepool, England, GB
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See what reviewers are saying
I used the Hartlepool brach for a hearing test and follow up appointments. They were brilliant I showing me how to use my hearing aids and setting them up properly. I would highly recommend them.
One or two things to clarify, but on the whole very satisfied. Rebecca at the first test & then Sadiq for the full test were excellent. I will leave a comprehensive review when I receive & try the hea... See more
Impressed with Sab the Audiologist, he was thorough as far as the hearing test went and explained fully the results. 10 out of 10 - Many thks
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, Unit 137, TS24 7RZ, Hartlepool, England, United Kingdom
4.3
Excellent
10 reviews
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Hartlepool Branch
I used the Hartlepool brach for a hearing test and follow up appointments. They were brilliant I showing me how to use my hearing aids and setting them up properly. I would highly recommend them.
July 11, 2025
Unprompted review
…Thanks to Natilie
Unfortunately there was a mix up concerning my hearing aids,.wether they had been sent for repair or not.I waited three weeks, ringing the call centers,nobody could tell me what's happening..Until I was wàs contacted by the audiologist at the Hartlepool shop,and the problem was sorted within two weeks.Thanks to Natilie.
July 3, 2025
Unprompted review
One or two things to clarify
One or two things to clarify, but on the whole very satisfied. Rebecca at the first test & then Sadiq for the full test were excellent. I will leave a comprehensive review when I receive & try the hearing aids
December 16, 2023
No pressure
I was treated with dignity, respect and a duty of care.
A very knowledgeable worker and had my best interests to the fore.
October 1, 2023
Customer service was outstanding
The fantastic help advice and customer service we received on both of our visits
July 1, 2023
Excellent service and very good
May 23, 2023
Impressed with Sab the Audiologist
Impressed with Sab the Audiologist, he was thorough as far as the hearing test went and explained fully the results. 10 out of 10 - Many thks
April 15, 2023
If I could give it no stars I would
If I could give it no stars I would. My mother has been using the Hartlepool branch of boots hearing care. Her top of the range phonak hearing aids have been problematic from first getting them. However, today, the audiologist Mr Crofts quite literally ranted at me and my mother - he was shouting at the top of his voice. I question his abilities as an audiologist and he completely lacks professionalism. I look forward to the area manager contacting me to listen to the recording of the appointment.
December 3, 2022
Unprompted review
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