Kalpna was extremely helpful and I was not given the hard sell. Given that the recommended hearing aids are very expensive, I wanted a few days to consider purchasing them. Having decided I would l... See more
Location
Switch location39 West Street, RH12 1PP Horsham, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently had a long-overdue hearing test at Boots in Horsham. As a result the audiologist outlined the problem and recommended that a type of hearing aid would help greatly with improving my hearing.... See more
My appointment was with Ms Kalpna Raval and she was wonderful. Everything was explained, reasons were given and results of the hearing test shown to me and again full explanations given. There was nev... See more
I had a series of 3 appointments at Horsham with audiologist Kalpna Raval, she was excellent. Kalpna gave me a very clear explanation of the whole process and took a calm and reassuring approach. I... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
39 West Street, RH12 1PP, Horsham, England, United Kingdom
4.6
Excellent
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boots
Excellent information and demonstration of how to use my new hearing aids. Very friendly and professional audiologist.
April 6, 2024
Excellent in all respects
I had a series of 3 appointments at Horsham with audiologist Kalpna Raval, she was excellent. Kalpna gave me a very clear explanation of the whole process and took a calm and reassuring approach. I was given a full description of the different types of hearing aid with no pressure to accept one or any, Kaplan could not have been more helpful.
The hearing aids I now have have made a big and pleasing difference
February 23, 2024
Unprompted review
Thorough hearing test
Everything was explained and the actual hearing test was very thorough. Audiologist spoke clearly which is important when you have a hearing problem.
January 31, 2024
good value for money
December 21, 2023
Very pleasant audiologist
Very pleasant audiologist who appreciated the problems i faced with hearing loss. Explained everything clearly and the choices i had regarding hearing aids. Left feeling positive.
December 21, 2023
Everything was explained to me clearly…
Everything was explained to me clearly after my hearing test. I was able to choose my hearing aids with confidence. I have been using them for several days without any problems. I certainly recommend Horsham hearing centre.
November 28, 2023
Really helpful and considerate
September 15, 2023
Excellent service
August 30, 2023
Very thorough test
August 22, 2023
The audiologist was very helpful and listened.
The audiologist was very helpful and listened carefully to my concerns answering all questions fully.
August 10, 2023
We found the lady who saw us was…
We found the lady who saw us was extremely pleasant and thorough
May 31, 2023
The audiologist was excellent very…
The audiologist was excellent very thorough and very reassuring
May 22, 2023
I was there early
I was there early, and they saw me almost straight away. Very professional hearing test with clear instructions.
April 20, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The audiologist is very good and…
The audiologist is very good and identified a fault in my right Phonak hearing aid and was sending it back for repair. I have phoned the only number given in north Wales and it seems that they do not know where my hearing aid is! Cannot give me a working telephone number for my branch or Phonak service.
When and if I get my hearing aid back, I will have to find another provider.
Update: It would appear that it was lost in transit and has been replaced today (19/04/2023) with a new hearing aid. Audiologist has been very helpful and concerned so a good outcome.
April 12, 2023
Unprompted review
Reply from Boots Hearingcare - Horsham
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Worthwhile, & helpful Hearing Check
thorough & helpful hearing check which showed how bad my hearing actually was. Given assistance with what aids would be best for me & offered alternatives.
January 10, 2023
Extremely helpful and empathetic advisor
December 6, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.