On the day of my appointment, I was made welcomed by my Hearingcare examiner, she put me at easy, by first of all explaining in detail the process, making sure I understood each step of the set up, th... See more
Location
Switch locationBoots, 35-37 Islington High Street, N1 9LH Middlesex, England, GB
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See what reviewers are saying
From my initial consultation, hearing test and hearing aid fitting appointments, Vidya Nambisan was very thorough and professional thoroughout. She showed me how to use them, keep them clean & how to... See more
I hadnt noticed and was then puzzled why each hearing aid had a different end to it. I went back to Boots and the person l had seen saw me almost immediately. She reassured me that this is correct... See more
ADVICE ON HEARING AID - 03/09/2024 I was served by member of staff who showed a lot of empathy and made me feel confident that the product would improve my hearing. In particular, they made me unders... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 35-37 Islington High Street, N1 9LH, Middlesex, England, United Kingdom
4.7
Excellent
44 reviews
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Staff member put me completely at ease…
Staff member put me completely at ease and explained everything in great detail and even wrote things down for me in case I forgot. Hearing aid is working nicely and it's good to be able to hear clearly again.
February 16, 2023
5 * to the consultant
5 * to the consultant, she was open and helpful through the whole process, building both my wife and I to what she felt was the best solution.
My issue is the lack of transparency on pricing discounts etc which is clearly a central policy
February 11, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My free hearing test...
I turned up for my 2-yearly free hearing test and the audiologist told me I had wax in my ears and active ear discharge. I asked if she could remove the wax but Boots Islington does not have ear suction equipment. She referred me to my GP for treatment for the ear discharge and removal of ear wax. My GP was not able to see me until mid-January. So I decided to see a private company, Clear Earwax, in Waterloo, the same day. The audiologist found wax, which he removed using suction equipment, and no evidence of ear discharge or infection.
All Boots Hearingcare centres should have ear suction equipment available (impacted wax is one of the most common causes of hearing problems). I am also concerned about the training and supervision provided for audiologists working for Boots Hearingcare. Making a wrong diagnosis of an ear infection is not a clinical disaster but it resulted in me paying £55 to Clear Earwax and wasted time for both me and for my GP practice.
In future I won't be booking my audiogram at Boots Islington and would advice others to use Boots Hearing care branches that have earwax suction equipment.
December 15, 2022
Unprompted review
Reply from Boots Hearingcare - Islington
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.
The Boots Hearingcare Team
Hearing test visit
Everything was clearly explained. Options were offered and explained. Boots hearing staff was very calm, polite and made me feel at ease.
November 29, 2022
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