Very detailed and thorough exam and explanation of various hearing aids. Very relaxed and informative no pressure to buy but we had confidence in the audiologist who did a great job. And ordered top... See more
Location
Switch locationBoots Opticians, Interchange Retail Park, MK42 7AZ Kempston, England, GB
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Katyena was extremely professional and really looked after my father who is a very ill man ad she was extremely thorough. The only complaint I have as his daughter, is that £1195.00 is alot of mone... See more
Very good explanation on the causes of hearing loss etc. Very professional and friendly and patient at answering all my questions.
Being informed that I was hearing impaired was NOT a great experience, but needs must.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, Interchange Retail Park, MK42 7AZ, Kempston, England, United Kingdom
3.8
Great
12 reviews
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Hearing test review
The service was excellent and the audiologist was very helpful and professional.
April 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hearing Aids from Boots not fit for purpose
I bought Hearing aids from Boots costing £2,500. Five months later, the left one stopped working. I went back to see the audiologist and found that it had to be sent back to the manufacturers. They allow 10 days for that, but I could not get an appointment, so that turned into almost a month without them. Now I have found that I cannot disconnect Bluetooth on my phone, or rather, I disconnect it, and as soon as I receive a call or type an email or receive or type a message, it reconnects. I discussed this with the audiologist, and he told me to remove the Phonak app because it was interfering with the Bluetooth on my phone. I deleted the app, left the shop, but when I got home, I still had the same problem. It disconnects until you receive a phone call or type a message, then it reconnects. They are not fit for purpose and do not do the things they are supposed to do for £2,500. I rang customer services, who told me that I was out of the period when I could return them and therefore could not have a refund. My advice is not to buy Phonak from Boots Hearing Care.
December 5, 2025
Unprompted review
Reply from Boots Hearingcare - Kempston
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Well structured and detailed assessment…
Well structured and detailed assessment which was well explained
April 5, 2025
And now the bad newsBeing informed that I was hearing…
Being informed that I was hearing impaired was NOT a great experience, but needs must.
March 29, 2025
The staff are friendly and kind very…
The staff are friendly and kind very helpful and make you feel very comfortable
December 21, 2024
Professional and friendly
Very good explanation on the causes of hearing loss etc. Very professional and friendly and patient at answering all my questions.
October 19, 2024
Katyena was extremely professional and…
Katyena was extremely professional and really looked after my father who is a very ill man ad she was extremely thorough.
The only complaint I have as his daughter, is that £1195.00 is alot of money for an 82 year old man to pay out.
November 28, 2023
Very detailed and thorough exam and…
Very detailed and thorough exam and explanation of various hearing aids. Very relaxed and informative no pressure to buy but we had confidence in the audiologist who did a great job. And ordered top of the range aids on the spot! Thank you.
June 12, 2023
Very clear guide lines about the tests…
Very clear guide lines about the tests and the available aids. Very pleasant young lady who dealt with me.
May 26, 2023
Really helpful took time to go though…
Really helpful took time to go though any issues I might have, very pleased
February 4, 2023
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