I got really good information & advice from the Audiologist. I can't comment on after care as I have only had the aids for a few days but have been given a future appointment.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The audiologist is extremely helpful and professional. From making an appointment to the hearing assessment you are guided through the process well, receiving online reminders of your appointmen... See more
I have been to kirkcaldy hearing centre, kevan was excellent, did everything I needed, so easy to speak with, definitely best experience ....thank you
Audiologist was extremely helpful and knowledgeable. Took very good care to make sure I was satisfied with the end result.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
High Street 116, Kirkcaldy, KY1 1NQ, Kirkcaldy, Scotland, United Kingdom
- 0345 270 0999
3.5
Average
11 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cannot fault mr Donaldson he was most…
I cannot fault mr Donaldson he was most helpful his manner was second to none I am glad I decided to go to boots for my new hearing aid at boots high street Kirkcaldy this should have been 5starsi am afraid I did not press hard enough on the stars my apologies to all concerned
July 2, 2026
Reply from Boots Hearingcare - Kirkcaldy High Street
Hi
We appreciate your feedback.
We can see that one of our colleagues has reached out to you already.
If you require any further assistance please don't hesitate to reach out to us by emailing info@bootshearingcare.co.uk.
Your Boots Hearingcare Team
The audiologist is excellent
The audiologist is extremely helpful and professional.
From making an appointment to the hearing assessment you are guided through the process well, receiving online reminders of your appointment time and date.
The test itself is very good and the audiologist is very skilled and experienced.
There was absolutely no pressure whatsoever to purchase any products, which I liked.
If you do decide to proceed to purchase, Boots offer lifetime support and additionally, a three month trial is given to enable you to check you have purchased the product that is right for you.
I highly recommend this service!
June 4, 2026
I got really good information & advice…
I got really good information & advice from the Audiologist. I can't comment on after care as I have only had the aids for a few days but have been given a future appointment.
May 21, 2026
Apparently I made a recent purchase
Apparently I made a recent purchase. I have not received one - I have not been told it is ready for pick up and I have definitely not paid for it yet!!
May 2, 2026
Reply from Boots Hearingcare - Kirkcaldy High Street
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
I have been to kirkcaldy hearing…
I have been to kirkcaldy hearing centre, kevan was excellent, did everything I needed, so easy to speak with, definitely best experience ....thank you
October 22, 2025
Unprompted review
Very happy with the service ,time taken…
Very happy with the service ,time taken to explain things
March 27, 2025
Pleasant enviroment
Pleasant enviroment
Mr donaldson was well mannered and polite
Knowledgeable about what is needed
March 8, 2025
Audiologist was extremely helpful and…
Audiologist was extremely helpful and knowledgeable. Took very good care to make sure I was satisfied with the end result.
September 12, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.