My Audiologist Nisha was extremely helpful, professional & knowledgeable. She explained everything in terms I understood. She involved my husband in the decision making. She made it less stressful to... See more
Location
Switch locationUnit 3, The Springs, LS15 8GG Leeds, England, GB
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Excellent customer service No pressure at all Very knowledgeable Very friendly
The Hearing care doctor was very polite, very through with my tests. I felt confident with my results.
When I booked with boots I’d already had a hearing test elsewhere but wasn’t happy with the hearing aids , I can honestly say my experience with boots was far in front of the previous one , I would de... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Unit 3, The Springs, LS15 8GG, Leeds, England, United Kingdom
3.7
Average
13 reviews
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Excellent customer service
Excellent customer service
No pressure at all
Very knowledgeable
Very friendly
May 3, 2026
No Pharmacist on Site for Opening.
Flagship Boots store at the Springs 9.00am opening. Walked in straight to the prescription area for some eye ointment. Couldn't be administered Ointment by the trainee clerk because of no Pharmacist on site. Que begins to develop after being advised that Pharmacist will arrive shortly due to full time pharmacist on holiday. Stand in Pharmacist casually strolls in after 9.15. Has a fiddle around and then begins to attend to customers - no apology for the wait. Perhaps some jovial chit chat to ease the frustration of the wait - no. I asked to see a manager to pass on my frustrations. Just a casual apology and away Katherine went. What appalls me is the standards- a key worker you would think would be told to be on site before opening. Prescriptions need organizing and other staff members left to answer frustrating questions because the need of authorization from a Pharmacist. We are discussing a very busy Chemist, one of the busiest in Leeds. Having worked in retails for 20 years i found the staff lackadaisical without a care for standards. More importantly staff not present for opening time which is a must for a Key worker.
April 17, 2026
Unprompted review
Where did my payment go?
Receptionist did ok. Payment system atrocious. Sill waiting for apology and maybe compensation for major disruption
March 21, 2026
Brilliant she was a stand in for someone who was off having a baby boots should give her a rise
Fantastic put me at ease very professional
September 17, 2024
Knowledgeable & professional.
My Audiologist Nisha was extremely helpful, professional & knowledgeable. She explained everything in terms I understood. She involved my husband in the decision making. She made it less stressful to choose from the many choices of hearing aids to suit my needs.
March 26, 2024
Excellent care from the audiologist
Excellent care from the audiologist, who was friendly, very knowledgeable and professional throughout the extensive hearing tests.
March 12, 2024
My hearing aid fitting appointment was great.
My hearing aid fitting appointment was carried out very professionally, with plenty of information and demonstration of new model.
December 16, 2023
Very cooperative.
August 11, 2023
When I booked with boots I’d already…
When I booked with boots I’d already had a hearing test elsewhere but wasn’t happy with the hearing aids , I can honestly say my experience with boots was far in front of the previous one , I would definitely recommend boots to anyone wanting a test as it was so thorough & the guy was so helpful in every aspect, so we’ll done Boots & thank you Yusuf Ahmed you are so professional in what you do..
July 10, 2023
Hearing Care Review
The Hearing care doctor was very polite, very through
with my tests. I felt confident with my results.
May 17, 2023
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