Boots Hearingcare - Liverpool, Charlotte Street Reviews 

28
TrustScore 4.5 out of 5

4.7

Boots, 18 Great Charlotte Street, L1 1QR Liverpool, England, GB


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Rated 5 out of 5 stars

I went for eye test Wednesday 6.5.26 at Boots Opticians Clayton Square Liverpool. The Service is Excellent from the Staff they are very Kind and Patient with All the Customers every Generatio... See more

Rated 5 out of 5 stars

I visited Boots to have a hearing test Kayleigh Wright the lovely young lady who welcomed me in was very professional and you could see she was very passionate about her job she answered all my questi... See more

Rated 5 out of 5 stars

I bought my first Phonak hearing aids from Boots Four years ago & my current ones two years ago. Peter in their Clayton Square store is ABSOLUTELY BRILLIANT at his job & I will never go anywhere else... See more

Rated 5 out of 5 stars

From my first appointment for a hearing check I've experienced great service. I have been told more from the staff than I have ever been told about the cause of my hearing deficit. Though I have onl... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 18 Great Charlotte Street, L1 1QR, Liverpool, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.7

All reviews

(28)

2,100 reviews in the last 12 months

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Rated 5 out of 5 stars

I went for eye test Wednesday 6.5.26 at…

I went for eye test Wednesday 6.5.26 at Boots Opticians Clayton Square Liverpool.

The Service is Excellent from the Staff they are very Kind and Patient with All the Customers every Generation and Culture Young and Old Credit were Credit is due.

Mr Atif Ophthalmic Optician gives an Outstanding Eye Test throughout and l Believe and Trust him Impeccably as each time I have had eye test from him.

He is Honest and Very patient and a Very Humble Human being he tells you the Truth about your eyes they matter.

I Thank you Mr Atif and All The Staff Leah. Antonia. Sarah. In Boots Opticians in Clayton Square.Liverpool. *****

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I visited Boots to have a hearing test Kayleigh Wright the lovely young lady who welcomed me in was very professional and you could see she was very passionate about her job she answered all my questions and re-assured me. THANK YOU Kayleigh

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING SERVICE

I bought my first Phonak hearing aids from Boots Four years ago & my current ones two years ago. Peter in their Clayton Square store is ABSOLUTELY BRILLIANT at his job & I will never go anywhere else now.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very patient

Very patient , explained everything nicely. Explained the good and bad of the different products and really helped in making my desicion

June 4, 2024
Rated 5 out of 5 stars

Great service

From my first appointment for a hearing check I've experienced great service. I have been told more from the staff than I have ever been told about the cause of my hearing deficit.
Though I have only had my aid for a short time, it has made me realise just how bad my hearing has been.
I haven't said 'what or pardon' since getting it.

February 29, 2024
Rated 5 out of 5 stars

The testing was very thorough

The testing was very thorough. Everything was explained. A pair of hearing aids were programmed to my results and I was allowed to walk about to check they worked then the options explained.

August 16, 2023
Rated 5 out of 5 stars

It isn't cheap, but worth it!

Tests carried out and explained as they progressed. Alternative levels of capability of aids, consideration of environments where they will be utilised and costs of each level were discussed with pros and cons.

July 20, 2023

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