Echo all previous reviews. Very patient, very knowledgeable, efficient and a great sense of humour helping to put you at ease if this is your first step into the world of hearing loss! Nothing was t... See more
Location
Switch location6 Cheapside, LE13 0TP Melton Mowbray, England, GB
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See what reviewers are saying
The audiologist at Boots Hearingcare in Melton Mowbray was caring and assessed my needs for my first pair of hearing aids. She was very friendly and helpful. The range of aids Boots offer is wide wi... See more
Umeeka was very friendly and helpful, she carried out my hearing test very professionally, then gave good advice on the options for hearing aids. I've now had them fitted, she was very kind and has a... See more
The person who examined me was very friendly and had a sense of humour! She was thorough and if I didn't understand anything, she explained it to me. She also did some tests which I hadn't had befor... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
6 Cheapside, LE13 0TP, Melton Mowbray, England, United Kingdom
4.3
Excellent
22 reviews
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Had my hearing review with Umeeka…
Had my hearing review with Umeeka today, brilliant experience, very thorough with the test and explanation of the results, advised which aids she recommended and didn’t recommend the most expensive which was good. The aids were duly set up and a review appointment booked for 2 weeks time. I have plenty of time should I’m wish to change or return the aids which is also very reassuring. All in all a very good experience. Thank you MM
June 27, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer service very poor
Despite massive queue, assistant stone around stacking shelves whilst only one assistant on till struggling.
May 17, 2025
Unprompted review
Reply from Boots Hearingcare - Melton Mowbray
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
The audiologist at Boots Hearingcare
The audiologist at Boots Hearingcare in Melton Mowbray was caring and assessed my needs for my first pair of hearing aids. She was very friendly and helpful. The range of aids Boots offer is wide with clear guidance on what the various types can achieve for my lifestyle. Overall a great experience - Thank you Boots
March 13, 2025
Excellent service.
The whole process was clear, efficient and smooth with wonderful professional advice and assistance.
March 1, 2025
Echo all previous reviews
Echo all previous reviews. Very patient, very knowledgeable, efficient and a great sense of humour helping to put you at ease if this is your first step into the world of hearing loss! Nothing was too much trouble for Umeeka as I had so many questions that I needed answered.
Top tip. Do plenty of research yourself upfront before you go with regard to the type of hearing aid and functions you think you need to get out of it besides obviously hearing better!
March 7, 2025
Unprompted review
Umeeka took the time to really…
Umeeka took the time to really understand how my hearing had changed and how I was using my aids. She then tweaked them and it made a huge difference. Great service and advice as always!
January 8, 2025
Unprompted review
Audiologist excellent
December 14, 2024
My recent experience in Boots Hearing…
My recent experience in Boots Hearing Care Melton Mowbray was excellent. The audiologist is very personable and easy to talk to. She is a very good communicator and explained the tests she was carrying out and the changes to my hearing in a very easy to understand way. She went through all the options I had for hearing aids and when they arrived the initial set up and follow up appointments were very good. It’s a lot of information to take in so spreading it across several appointments was very helpful.
October 4, 2024
Unprompted review
Hearing examination experience
The experience was straightforward and even aspects of my hearing loss was explained in simple English
November 14, 2024
The audiologist I saw was excellent…
The audiologist I saw was excellent providing good information from which I could make decisions regarding hearing aids etc. However, I was surprised and concerned that there were no toilet facilities available when my appointment was in the region of 2 hrs and I am 77yrs. Bearing in mind that most of the customer client group will be older, or taking medication that causes urinary frequency, I was disappointed that customers had no option but to visit a coffee shop further in the town. A particular issue for disabled customers. My 5 star rating is therefore linked to the audiologist not to the zero star rating for customer comfort.
September 28, 2024
Very professional in formative…
Very professional in formative approachable skilled representative
July 18, 2024
Thank you Umeeka
Umeeka has a friendly and caring manner with a genuine interest in delivering the ultimate customer experience. Her professionalism, patience and support is much appreciated. I love my new hearing aids.
May 29, 2024
Unprompted review
Umeeka is an excellent audiologist
Umeeka was very friendly and helpful, she carried out my hearing test very professionally, then gave good advice on the options for hearing aids. I've now had them fitted, she was very kind and has a good sense of humour. She explained clearly how to use them, and I also have follow-up appointments to check how I'm getting on with them.
May 29, 2024
Unprompted review
UMEEKA did my hearing test today
UMEEKA did my hearing test today. It was so quick and easy and she put my mind at ease. I would recommend anyone to get a free hearing test to put their minds at ease.
May 15, 2024
Unprompted review
Great service
The Audiologist was efficient and friendly - explaining everything she was doing and why.
May 9, 2024
impressed with service
April 20, 2024
Excellent and thorough
The person who examined me was very friendly and had a sense of humour! She was thorough and if I didn't understand anything, she explained it to me.
She also did some tests which I hadn't had before on previous examinations, which I thought were very useful and practical.
April 18, 2024
Customer advisor made me feel very…
Customer advisor made me feel very comfortable and explained everything he was going to do in simple terms
February 17, 2024
Very nice young lady who dealt with me,
March 17, 2023
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