Audiologist took time to explain all the options to help make a decision on what aid to purchase Like the fact that wearing them for a few weeks I have the option to upgrade or return for a total re... See more
Location
Switch locationSilverlink Retail Park, NE28 9NT North Shields, England, GB
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See what reviewers are saying
Always had hearing tests and aids with NHS but had become frustrated with the level of service and wait times offered. Wow what a difference! Boots at Silverlink was recommended by a friend. Exce... See more
Gary was very thorough and explained everything fully before during and after the hearing test. The hearing aids inserted were fantastic and Gary provided me with good advice about which aid to purcha... See more
I wasn't kept waiting and the test was very thorough. The lady carrying out the test listened carefully to my concerns and did a health check on my ears before starting the test. Everything was explai... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Silverlink Retail Park, NE28 9NT, North Shields, England, United Kingdom
4.7
Excellent
39 reviews
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Professional staff and a thorough test.
I wasn't kept waiting and the test was very thorough. The lady carrying out the test listened carefully to my concerns and did a health check on my ears before starting the test. Everything was explained simply and I was asked if I understood the process or had any questions. Thank you for making the experience so easy.
August 31, 2024
Unprompted review
Taking the time to explain the process…
Taking the time to explain the process and being patient was such a positive experience for my 82 year old Dad
August 14, 2024
Had a very good eye test
July 5, 2024
GARY TAWSE - excellent consultant
GARY was very pleasant and described everything very well. Explained the pros and cons for each type of hearing aid. My choice was made - just waiting for my fitting next week!
June 27, 2024
Guidance and Information
The guidance and information provided by the audiologist Gary was extremely helpful and ‘sold’ the merits of the hearing aids to me.
May 21, 2024
Very happy with the service I received…
Very happy with the service I received friendly efficient and very professional
April 25, 2024
Absolutely brilliant with Gary Tawse…
Absolutely brilliant with Gary Tawse setting up the hearing aids
March 18, 2024
May use AI-assist with repliesRead more
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Still waiting
The day of our appointment to get them fitted we got a phone call to say the hearing aids hadn’t been delivered. My father is 88 and takes a lot to get up and ready, so he was really disappointed. We’re still waiting on new appointment .
February 23, 2024
Reply from Boots Hearingcare - North Shields
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
The on-line appointments system was…
The on-line appointments system was easy to use, i was on time and the Boots Audiologist was on time. She was pleasant, efficient and reassuring.
February 4, 2024
Personalised service
Personalised service, nothing was too much trouble. Everything was explained in detail.
Service was excellent
January 18, 2024
Jennifer’s hearing aid investigation My experience with Boots Hearing Care…
My experience with Boots Hearing Care was excellent. I have a complicated hearing problem which is affecting every aspect of my life. The Audiologist has created a program which I am hopeful will improve my situation. I was very impressed with his expertise and understanding of my problems.
At present am awaiting my new hearing aids.
January 11, 2024
Garry,the audiologist was excellent.
December 8, 2023
Friendly Personal care
Friendly Personal care, everything explained in detail. More pleasant experience than expected. Happy with product
August 23, 2023
Gary was an excellent consultant
Gary was an excellent consultant. Knowledge without causing confusion. He was careful about how he explained everything.
August 8, 2023
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