The only problem is that I have to drive 20 miles to reach the service, and had to attend twice to complete the analysis of my hearing - but there is a free nearby car park. The audiologist was tho... See more
Location
Switch locationBoots Opticians, 5 Brewery Lane, CA11 7BU Penrith, England, GB
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See what reviewers are saying
I can highly recommend Boots Hearing at Penrith. If you have any concerns over your hearing, this is the place to go. Donald Turbull has provided an excellent service from start to finish. I have fo... See more
Comprehensive hearing test, explained well and suitable options discussed. My wife was also able to attend which was useful as she understood how bad my hearing was and how much difference the aids ma... See more
I had Ear Wax removal treatment and the audiologist Donald was amazing! He explained everything in detail and talked me through the process telling me what to expect. I had a blocked ear and couldn’t... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 5 Brewery Lane, CA11 7BU, Penrith, England, United Kingdom
4.7
Excellent
35 reviews
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Courteous and Friendly
Don has a courteous, friendly manner - taking time to explain what is happening and why; very approachable. Thank you! Jeannette.
April 4, 2024
Unprompted review
The professionalism of Donald Turmbull…
The professionalism of Donald Turmbull throughout the entire Boots Hearing Aid experience has been fantastic. From the introduction of what was involved, the hearing test, the explanation of the various aids on offer and explaining and answering all my questions and concerns the whole experience was excellent.
I didn't realise how bad my hearing was and how much I was missing sound wise. Brilliant hearing aids.
Another added advantage is that my wife got boots points for my purchase of the hearing aids.
March 23, 2024
Unprompted review
Would highly recommend
Everything was very informative and not rushed felt very at ease would highly recommend
March 19, 2024
Hearing issues-testing, diagnosis and treatment
From the start in July 2023 Don Turnbull was very professional, thorough and patient treating my hearing problems, testing, explaining not only the on-line print-outs of the results but also the various options for new hearing aids through to their fitting in February 2024 plus a follow-up review.
The whole experience of the testing, diagnosis and treatment was excellent.
Andrew Thorneley
February 13, 2024
Unprompted review
Patient and helpful
Don was so patient with my mother and explained everything really well. She is amazed with the new hearing aids and is hearing lots of sounds she has not heard in years.
February 23, 2024
Unprompted review
Wonderful service
Very thorough, patient, helpful and kind. Thank you for all of your help Don.
February 20, 2024
Unprompted review
Very professional and informative…
Don is a professional and informative Audiology.
Very good at explaining the way your hearing works. Not at all pushy to make a sale but good at explaining the benefits,
February 15, 2024
Collection of Hearing Aids
I found the Audiologist - Boots, Penrith - DONALD TURNBULL - to be most helpful and patient with my choice of Hearing Aids. On collecting them, he explained their use in detail which was a lot to take in and I am pleased to have another Appointment in two weeks time to discuss any problems. I would highly recommend your service.
January 31, 2024
Unprompted review
Thank you.
Thank you for your perseverance and gentle and friendly manner Don. A person who I could completely trust.
January 19, 2024
Unprompted review
The Boots Hearingcare at Penrith was excellent,
The Boots Hearingcare telephone centre was less than efficient but my experience at the Penrith store was excellent. The staff were courteous and helpful and the audiologist was very good and was able to analyse my hearing problem and provide the appropriate solution. The process was not rushed and everything was explained fully. Full marks!
January 4, 2024
Very good service
Very good service. Time taken to ensure needs were fully understood and met. Thoroughly recommended.
January 12, 2024
Unprompted review
Don was courteous and very helpful,top…
Don was courteous and very helpful,top bloke!
December 29, 2023
Very helpful
Very helpful. Well explanation of starting to use a hearing aid but going back shortly for follow up.
June 19, 2023
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