Boots Hearingcare - Reading (World Of Hearing) Reviews 

63
TrustScore 4.5 out of 5

4.4

Boots, 5 Upper Ground Level, RG1 2AH Reading, England, GB


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Rated 5 out of 5 stars

Shuren is absolutely fantastic. He really listens and cares about what he does. Caring and very dedicated, polite and knowledgeable, full of information and definitely a people person. He put us at... See more

Rated 5 out of 5 stars

The consultant, Aliya, was wonderful. My dad has no patience with medical appointments like this usually, but this appointment was different. Aliya was professional, knowledgeable and kind. She co... See more

Rated 5 out of 5 stars

Brilliant service from Shuren at Boots Hearingcare Reading. What an ambassador for Boots. Extremely helpful, fixed my hearing aids really quickly, it was an absolute pleasure to meet Shuren. More staf... See more

Rated 5 out of 5 stars

I recently had my annual review at the Reading Branch. I was seen by a senior audiologist Mr Shuren Hansora. He was truly outstanding. I have been using Boots for 7 years, but this was my first visit... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 5 Upper Ground Level, RG1 2AH, Reading, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

63 reviews

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4.4

All reviews

(63)

2,284 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a full hearing review with Mr…

I had a full hearing review with Mr Shuren in Newbury. He was excellent, reprogramming my hearing aids and fully explaining everything. My hearing is now much better!
Paul Farrington

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

I found Mr Shuren a pleasant Gentleman…

I found Mr Shuren a pleasant Gentleman who examined my hearing and explained to me what my problem was.
His relaxed manner put me at ease and the difference in my hearing after this treatment was astonishing.
He is a most professional and informative gentleman.
And a credit to boots.

September 20, 2023
Unprompted review
Rated 1 out of 5 stars

Appalled

My first appointment for the fitting of the newly purchased set of hearing aid had been cancelled by telephone by your audiologist because "...the post office failed to deliver the goods...". There and then, a new time and date was offered to me, to which I accepted. Accordingly, I visited your premises hoping that I would be returning home with the new set of of hearing aid. On arrival at your premises I was told that no audiologist was in attendance that day as the person was ill. No one at the reception offered me a new appointment as they had no information on the availability of the audiologist. I had to go home very disappointed with no further information when I might be fitted with the new set for which I have paid. 7 days have gone by, and no one has contacted me to offer a new appointment, nor has there been a telephone call or email to update me. Your telephone system is a dreadfull time-waster. I have no intention to get on to your telephone service. What kind of a treatment of a customer who has committed to spend a sum costing well over one thousand pounds. I am speechless of your dreadful service.

August 22, 2023
Boots Hearingcare - Reading (World Of Hearing) logo

Reply from Boots Hearingcare - Reading (World Of Hearing)

Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team

Rated 5 out of 5 stars

The consultant was excellent

The consultant, Aliya, was wonderful. My dad has no patience with medical appointments like this usually, but this appointment was different. Aliya was professional, knowledgeable and kind. She could not have been more understanding of dad's situation. He was bowled over and almost excited to try the new hearing aids, after 2 years of struggling and then giving up, on his old NHS ones. 6 stars!

August 3, 2023
Rated 5 out of 5 stars

Good experience

I was made to feel important and guided through the hearing test process. My hearing test results were explained in detail and what solutions were needed to correct my hearing. Overall experience was excellent and I would recommend friends and family to visit Boots Hearingcare.

May 2, 2023
Rated 5 out of 5 stars

Rich very helpful and professional

Rich very helpful and professional. I am not very technical and he understood this and explained how the hearing aids worked very carefully. Definitely recommend Boots in Reading Oracle.

April 24, 2023
Rated 5 out of 5 stars

I have purchased a hearing aid/s from…

I have purchased a hearing aid/s from boots of Reading /Oracle and the gentleman who advised me and dealt with my concerns is a real star , very knowledgeable and friendly man , I would recommend boots to anyone.
Mr S Hansora ( Shuren ) is a fantastic example of a true professional.

February 15, 2023
Unprompted review

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