I've waited months for NHS hearing aids to be fitted so decided I needed to go a different route as hearing loss is affecting my job. My appointment at Boots was informative, helpful and the response... See more
Location
Switch locationUnit 5, Stadium Way, S60 1TG Rotherham, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic explained everything about my ears and why I can’t hear certain noises tried earing aids with different test amazing Only problem is funding the cost I was refused credit with you so had... See more
Chris has made the whole process great. I really understand why I have been struggling and what I need, and his knowledge and empathy has been greatly appreciated. Look forward to getting them now,... See more
I was a little worried at first but i was soon put at ease .i was given lots off information and advice all the way through my assement .i was happy with the result and looking forward to getting my h... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Unit 5, Stadium Way, S60 1TG, Rotherham, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
Audiologist at parkgate Rotherham not interested in keeping clients safe health wise.
Your Audiologist at parkgate Rotherham.
Does not respect clients health conditions.
Nor do head office who would not ask her to wear a mask to keep client safe.
They were told of my health conditions. Would not wear a face covering.
On two occasions 10th October and 2nd December
She was the only one in 6yrs who has refused.

Reply from Boots Hearingcare - Rotherham, Park Gate Shopping Park
Exceptional customer service
Exceptional customer service. Very professional support and things clearly explained. A great experience. Ethan handled my annual Hearingcare review very competently and went that extra mile to help me with my hearing issues. He is a credit to your organisation Boots Hearingcare. Thank you.
Really friendly staff
Really friendly staff, appointment on time, efficient test, nothing was to much trouble, great service altogether
Very good service and I would recommend
I've waited months for NHS hearing aids to be fitted so decided I needed to go a different route as hearing loss is affecting my job. My appointment at Boots was informative, helpful and the response from that to getting another appointment for fitting was very quick indeed. Yes it is going to cost quite a bit of money but there is an option to pay over a longer period. Very efficient service.
Hearing test carried out expertly
Hearing test carried out expertly, advice given and explained fully by friendly staff
Very good service ,really pleasant and…
Very good service ,really pleasant and helpful safe
Top quality service and texting…
The testing was very thorough and Chris explained everything in non technical terms, making sure that I completely understood and was able to make an educated decision.
Don’t put it off
Have put off having a hearing test done for so long but now so glad I’ve done it was made to feel really comfortable and now realise how important it is to have your ears checked older.
I was a little worried at first but i…
I was a little worried at first but i was soon put at ease .i was given lots off information and advice all the way through my assement .i was happy with the result and looking forward to getting my hearing aids when they are ready .All i can say is top class service and would recomend any one to go and get a assement should they need one.
Fantastic explained everything about my…
Fantastic explained everything about my ears and why I can’t hear certain noises tried earing aids with different test amazing
Only problem is funding the cost I was refused credit with you so had to find the money to buy them
Needs a better funding in place for people who can’t afford them as they are not cheap
Chris has made the whole process great.
Chris has made the whole process great.
I really understand why I have been struggling and what I need, and his knowledge and empathy has been greatly appreciated. Look forward to getting them now, which I genuinely never thought i would say.
Thankyou
Friendly and professional service
Clear and Professional.
Prompt. Very clear explanation of the results of the test. The same with my options when it came to purchasing. Everything conducted in a professional and friendly manner.
Disappointed.
Disappointed with collection of hearing aids. Was passed them in a box and asked "How I was going to pay". Had to ask for instructions how to pair to iPhone and when it transpired the hearing aids did not work. Had I not asked for help I would have got home with faulty hearing aids. Collected replacements on 15/3 and, again, it was more about paying than assisting me to down load the phonak app and explaining how it works.

Reply from Boots Hearingcare - Rotherham, Park Gate Shopping Park
Sterling service.
Speed of response good, service provision almost excellent, just a shame I had to travel 10.5 miles to Parkgate rather than 2.5 to Doncaster.
Brilliant service
Brilliant service, went through all information and details about my test and explained every at each stage. More than happy with the whole experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.





