Boots Hearingcare - Rotherham, Park Gate Shopping Park Reviews 

19
TrustScore 4 out of 5

4.1

Unit 5, Stadium Way, S60 1TG Rotherham, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've waited months for NHS hearing aids to be fitted so decided I needed to go a different route as hearing loss is affecting my job. My appointment at Boots was informative, helpful and the response... See more

Rated 5 out of 5 stars

Fantastic explained everything about my ears and why I can’t hear certain noises tried earing aids with different test amazing Only problem is funding the cost I was refused credit with you so had... See more

Rated 5 out of 5 stars

Chris has made the whole process great. I really understand why I have been struggling and what I need, and his knowledge and empathy has been greatly appreciated. Look forward to getting them now,... See more

Rated 5 out of 5 stars

I was a little worried at first but i was soon put at ease .i was given lots off information and advice all the way through my assement .i was happy with the result and looking forward to getting my h... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Unit 5, Stadium Way, S60 1TG, Rotherham, England, United Kingdom

4.1

Great

TrustScore 4 out of 5

19 reviews

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4.1

All reviews

(19)

1,974 reviews in the last 12 months

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Rated 1 out of 5 stars

Audiologist at parkgate Rotherham not interested in keeping clients safe health wise.

Your Audiologist at parkgate Rotherham.
Does not respect clients health conditions.
Nor do head office who would not ask her to wear a mask to keep client safe.
They were told of my health conditions. Would not wear a face covering.
On two occasions 10th October and 2nd December
She was the only one in 6yrs who has refused.

December 2, 2025
Unprompted review
Boots Hearingcare - Rotherham, Park Gate Shopping Park logo

Reply from Boots Hearingcare - Rotherham, Park Gate Shopping Park

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Very professional support and things clearly explained. A great experience. Ethan handled my annual Hearingcare review very competently and went that extra mile to help me with my hearing issues. He is a credit to your organisation Boots Hearingcare. Thank you.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service and I would recommend

I've waited months for NHS hearing aids to be fitted so decided I needed to go a different route as hearing loss is affecting my job. My appointment at Boots was informative, helpful and the response from that to getting another appointment for fitting was very quick indeed. Yes it is going to cost quite a bit of money but there is an option to pay over a longer period. Very efficient service.

March 6, 2025
Rated 5 out of 5 stars

Don’t put it off

Have put off having a hearing test done for so long but now so glad I’ve done it was made to feel really comfortable and now realise how important it is to have your ears checked older.

December 22, 2023
Rated 5 out of 5 stars

I was a little worried at first but i…

I was a little worried at first but i was soon put at ease .i was given lots off information and advice all the way through my assement .i was happy with the result and looking forward to getting my hearing aids when they are ready .All i can say is top class service and would recomend any one to go and get a assement should they need one.

August 7, 2023
Rated 5 out of 5 stars

Fantastic explained everything about my…

Fantastic explained everything about my ears and why I can’t hear certain noises tried earing aids with different test amazing
Only problem is funding the cost I was refused credit with you so had to find the money to buy them
Needs a better funding in place for people who can’t afford them as they are not cheap

July 24, 2023
Rated 5 out of 5 stars

Chris has made the whole process great.

Chris has made the whole process great.
I really understand why I have been struggling and what I need, and his knowledge and empathy has been greatly appreciated. Look forward to getting them now, which I genuinely never thought i would say.
Thankyou

July 17, 2023
Rated 5 out of 5 stars

Clear and Professional.

Prompt. Very clear explanation of the results of the test. The same with my options when it came to purchasing. Everything conducted in a professional and friendly manner.

April 4, 2023
Rated 1 out of 5 stars

Disappointed.

Disappointed with collection of hearing aids. Was passed them in a box and asked "How I was going to pay". Had to ask for instructions how to pair to iPhone and when it transpired the hearing aids did not work. Had I not asked for help I would have got home with faulty hearing aids. Collected replacements on 15/3 and, again, it was more about paying than assisting me to down load the phonak app and explaining how it works.

March 7, 2023
Boots Hearingcare - Rotherham, Park Gate Shopping Park logo

Reply from Boots Hearingcare - Rotherham, Park Gate Shopping Park

Thank you for your feedback.

We are sorry to learn of your experience with us.

We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.

We would like to reach out to discuss this further and will be in touch.

The Boots Hearingcare Team

Rated 4 out of 5 stars

Sterling service.

Speed of response good, service provision almost excellent, just a shame I had to travel 10.5 miles to Parkgate rather than 2.5 to Doncaster.

February 8, 2023
Rated 5 out of 5 stars

Brilliant service

Brilliant service, went through all information and details about my test and explained every at each stage. More than happy with the whole experience

February 9, 2023

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