Saleena Shah dealt with this and an earlier appointment on February 27th. Saleena presents as a warm and gentle personality with good inter personal skills.She is clearly very competent in her work, d... See more
Location
Switch locationBoots, Oakenshaw Road, B90 4QY Solihull, England, GB
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See what reviewers are saying
Having worn hearing aids for some 11 years via an independent company, I first attended Boots, Shirley, Sears Retail Park on 1/11/25 to be tested by Falak Akram. I collected my new aids on 8/11/25. A... See more
I was recommended by friends to go to Boots to talk about private hearing aids. On looking online there was so much information which really helped and also so much choice. My first appointment went f... See more
You have provided excellent hearing aids. Thorough assessment of my ears Never left waiting for my appointment Allowed 90 days to assess my hearing aids and can cancel if not Ok Given a reduction... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, Oakenshaw Road, B90 4QY, Solihull, England, United Kingdom
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Very good service and excellent testing…
Very good service and excellent testing and advice.
My audiologist was brilliant at every stage.
My audiologist was brilliant, he discussed my hearing with me, explained everything clearly, about the test and subsequent results. He listened carefully to what my desires from hearing aids would be and provided the perfect devices. In fitting and adjusting he explained how they work, how look after them and all the support I would be able to get. I am very pleased with the care and manner of support from start to having my hearing aids, and the additional follow up service, it was just excellent.
You have provided excellent hearing…
You have provided excellent hearing aids.
Thorough assessment of my ears
Never left waiting for my appointment
Allowed 90 days to assess my hearing aids and can cancel if not Ok
Given a reduction of price as advertised
Keeping them charged very easy (no batteries)
Very good overall experience
Very pleased with overall experience and advice. Having been completely deaf in my right ear for 28 years I am now able to hear again thanks to Boots and modern technology with the CROSS system
I had chosen Boots as recommended by a…
I had chosen Boots as recommended by a friend.. I found Mac extremely helpful, patient and checked my hearing very thoroughly. I was not rushed or persuaded to purchase a new hearing aid until he made certain it would be exactly what I needed.
Easy to understand advice
Easy to understand advice,didn't feel pushed into decision making
He is very friendly and jovial as well…
He is very friendly and jovial as well as being very thorough with his job.
Excellent testing and explanation
Very impressed…
The gentleman fully explained everything to me, was knowledgable, truthful and patient
First class service
Wow, what a fantastic audiologist , dealt with both my mother and myself and service was first class
Nothing was too much trouble
Would definitely recommend to anyone else
I was completely comfortable and…
I was completely comfortable and relaxed from the off. Everything that was done was explained to me and I have no complaints.👏👏
Very professional explaining all the…
Very professional explaining all the test that was carried out and showed results on computer screen in detail, no pressure on sales given many options, also very friendly and polite.
The hearing specialist Saliha Nusrat…
The hearing specialist Saliha Nusrat was excellent. She explained everything clearly and was very efficient and kind. I couldn’t ask for a better experience. I am very excited to receive and try out my hearing aid on Sunday.
Audiologist was very clear and patient with…
Audiologist was very clear with explanations etc.
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