Mum had previously been to the Wrexham and Chester branches. When her aids suddenly changed settings we booked at Shrewsbury where Somia Farooq sorted everything out and went above and beyond to get... See more
Location
Switch locationBoots, 15 Pride Hill, SY1 1DQ Shrewsbury, England, GB
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See what reviewers are saying
What made my experience great is simple, the audiologist! Somia Farooq made me feel totally at ease at what was a very important consultation for me. I was frustrated by my lack of hearing and despera... See more
Took my father in law for a hearing check, he had been wearing hearing aids for a number of years which were purchased from another High Street opticians. We went to the Shrewsbury branch and saw... See more
Good service, always polite and very thorough , spent time explaining every, nothing to much trouble.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 15 Pride Hill, SY1 1DQ, Shrewsbury, England, United Kingdom
4.4
Excellent
42 reviews
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Boots Hearingcare, Shrewsbury
I have been using Boots Hearingcare in Shrewsbury for about 5 years and their service is exceptional!
The hearing aids they sell (Phonak) are life changing. I am able to keep up with conversations whether it is a one to one or a group setting. This in turn has increased my confidence hugely!
Special mention must be made for their Audiologist Somia Farooq. Her knowledge, professionalism and above all else, natural empathy shone through. She listened carefully to what my needs were and knew exactly which hearing aids would suit me best. Nothing was too much trouble especially as I needed them for my sons wedding which was the following week. She ensured that I had them in plenty of time! Incredible!
It was clear to me that Somia’s approach is always her customers needs must come first! She is a huge asset for Boots Hearingcare! Don’t lose her!
July 24, 2024
Unprompted review
May use AI-assist with repliesRead more
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AWFUL Customer after Care
Took my hearing aid in on 15th August for minor repair, still heard anything by 29th August, had to call and discover that it wasn't sent away until 21st August.
Terrible customer service. In the last couple of years I gave noticed a decline in boots hearing care after service. I would not recommend having hearing aids from Boots. I shall be going elsewhere for my new hearing aids.
August 29, 2024
Unprompted review
Reply from Boots Hearingcare - Shrewsbury
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Courteous
Courteous, informative consultation with knowledgeable practitioner.
Not rushed.
Took time to explain.
Various options given and discussed.
Felt confident and reassured.
Follow-up arrangements made and a degree of future -proofing in place.
August 21, 2024
Everybody was so professional and nice
May 1, 2024
Bit of a rush I felt required bit more…
Bit of a rush I felt that I required a bit more time to evaluate the situation with the information provided, I made a decision at the assessment with the hope that my earring with tinnitus would improve hopefully it’s early days yet to really evaluate the benefits, The information provided was very professional carried out and to find a satisfactory outcome with my situation.
March 12, 2024
Great service from Somia
Somia Farook saw me from start to finish for my new hearing aids in the Shrewsbury branch. Fantastic, clear advice in easy to understand terms too. I was sceptical at first of the aids, but am really very pleased and now don’t want to be without them. Highly recommend Sonia.
March 12, 2024
Unprompted review
hearing aftercare
I saw Somia Farooq for my annual check and I found her to be a very pleasant and helpful young lady who put me at ease straight away. I had to return a few days later without an appointment and Somia managed to fit me in without too much delay and for that I am extremely grateful.
Many thanks, Jim Salter.
February 6, 2024
Unprompted review
Recently visited on planned…
Recently visited on planned appointment. The audiologist I met was Sonia Farooq. Amazing. She was friendly and incredibly knowledgeable. Set up my hearing aids paired to my phone. Very impressed. Thank you. Ken Knowles.
February 5, 2024
Unprompted review
Terrific service...Fabulous care.
Terrific service. Very valuable advice (which has probably saved me hundreds of pounds) and a very professional audiologist.
February 3, 2024
EVERYTHING WAS GOOD !
EVERYTHING WAS GOOD !!
SUPER LAD WHO EXPLAINED SO MUCH ....VERY HAPPY END OF STORY
December 17, 2023
Everything explained in detail and…
Everything explained in detail and choices offered.
December 12, 2023
During the last few months I have…
During the last few months I have booked a hearing test (tests) and had very poor service accordingly
I would never recommend BOOTS ever again
My reasons as follows,
First one CANCELLED at short notice no explanation given re booked accordingly
Second one CANCELLED at last minute on my way
Recieved message booked again
Third appointed today 16/11/2023 time 9.30 a.M
Arrived punctual to learn “yes you guessed it”
CANCELLED for a third time. Stated they
phoned me at 9.00am had left home at 8.40 for this
appointment that was good service.?
Considering my age I am 89 years old having to get up
early I received from the staff an Apology,
Left to travel back home.
What a Shambles and disgrace from a Company as
“BOOTS” The final outcome no hearing test
November 16, 2023
Unprompted review
Reply from Boots Hearingcare - Shrewsbury
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent Audiologist. The audiologist was fully prepared for…
The audiologist was fully prepared for my appointment. His manner was relaxed, yet attentive and with humour. He understood that I felt awkward and uncomfortable about my hearing loss and the perceived stigma of wearing hearing aids. Hearing tests were fully explained. All hearing aids were laid out in front of me and advantages and disadvantages of them were explained to me. Boots ‘Payment Options’ booklet ensures that I can easily afford my choice.
September 24, 2023
Friendly and factual interview
Friendly and factual interview . All my questions answered and clear explanation of range of aids. A very pleasant experience.
August 26, 2023
Lisa was very thorough with her…
Lisa was very thorough with her assessing my hearing, attentive, calming and assuring. Came away with confidence.
September 1, 2023
Excellent customer service skills were…
Excellent customer service skills were with held at all times - a good explanation of the product was carried out by our assistant - including demonstration of the product - overall a pleasant experience
May 20, 2023
Excellent customer service
Excellent customer service. The lady was extremely helpful and went out of her way to make sure I was happy. Thank you!
May 6, 2023
Technician was helpful and informative
Technician was helpful and informative.
Helped me to relax.
April 8, 2023
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