Boots Hearingcare - Stockport, Mersey Way Reviews 

48
TrustScore 4 out of 5

4.2

Boots, 47-49 Mersey Way, SK1 1PU Stockport, England, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Speed of appointments. Facilities and town centre access. Follow up and reminders. Experiencing aids for 20 mins or so was very useful. Audiologist too hurried and spoke too fast. This resulted in... See more

Rated 5 out of 5 stars

Amina at the Stockport branch of Boots is a lovely lady, full of knowledge and very helpful. This is my first time using hearing aids and it was explained in full and patiently by Amina, nothing was... See more

Rated 5 out of 5 stars

The service you receive from hearing aid suppliers whilst in the main is good, However the quality of audiologists in many ways varies from good to average, occasionally you do find an exceptional... See more

Rated 5 out of 5 stars

Both my husband and I purchased upgraded hearing aids from Boots: Amina Aurang was our expert. She explained everything clearly: the developments since our last ones: how our hearing would be improve... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 47-49 Mersey Way, SK1 1PU, Stockport, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

48 reviews

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4.2

All reviews

(48)

2,343 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service

The service you receive from hearing aid suppliers whilst in the main is good,
However the quality of audiologists in many ways varies from good to average, occasionally you do find an exceptional one.
Thankyou Amina, if I was your boss I would give you a big pay rise.
Peter Podmore

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Superp service from Amina at Boots.

Despite having to reschedule several times due to my own health this was never a problem.
Amina took the time to explain the various hearing aid options available to me and the pros and cons of each. She was very patient, told me what to expect as I got used to the new hearing aid and how to maintain them.
Amina is an absolute credit to your company. Delighted with the service I have received.
Thank you

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

My experience at Boots Audiology Service

Having already tried another audiology service, I did not feel entirely happy with the service provided. A close friend recommended Boots Audiology. My experience at Boots was notably much different. Amina Aurang spent much longer thoroughly explaining different types of hearing aid and the ones I would most benefit from. Amina is a very efficient professional and l highly recommend this service to any body looking to improve their hearing. David Tucker.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

my amazing customer experience with Amina

my customer experience with Amina at Boots Stockport was amazing, she was caring and informative about all the hearing products available and the different variations within each product.

she showed me how to keep my hearing aid clean on a daily basis and how to perform maintenance on them to keep them performing to there best.

she also listened to what i needed them for and explained the app as well.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

cancelled my appointment

Just received an email to cancel my appointment I had booked for months. Their excuse was people not turning up for appointments booked to far in advance?
Well that’s not my problem, I booked this date and time because it suited my needs.
Tried signing in to my account and the site keeps coming back as a BAD REQUEST and won’t log me in to make another appointment.
Was like this the last time I tried to get an appointment.
Absolutely rubbish service and the store last time I booked didn’t take Saturdays appointments.
Once my warranty runs out, I will never be using this company again, the service has been shocking all the way through my time with Boots Hearing Care.

October 8, 2024
Unprompted review
Boots Hearingcare - Stockport, Mersey Way logo

Reply from Boots Hearingcare - Stockport, Mersey Way

Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team

Rated 5 out of 5 stars

Boots care about my hearing

I have a long experience of Boots Hearing Care in Merseyway Stockport. I have obtained four hearing aids from them.
In that time I have been looked after by a few Audiologists.
They have all been very caring and professional but the present one is exceptional- Amina Aurang.
Nothing is too much trouble for her.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

At Boots Merseyway Stockport recently, after I had had a few bad experiences, Lee really took the time to understand the difficulties I have been having with my hearing aids. £3k worth of hearing aids have never been comfortable but he saw exactly what was wrong with the wires, re-calibrated them, re fitted them - the improvement is excellent.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Hearing

We saw Amina at Stockport, Amina is a very caring and a professional person. She has made our visits very pleasant. 10 out of 10.

November 21, 2023
Unprompted review

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