We were very pleased with Felicity she explained everything to us about the earring aids.So we decided to purchase them next Friday16 th May.very professional service and lovely manner dealing with pe... See more
Location
Switch locationBoots, The Quadrant Centre, SA1 3AD Swansea, Wales, GB
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Normally use the Boots Opticians on Carmarthen Road but due to flood damage had to visit the one in the Quadrant. Alia Hathaf was exceptionally good, both my husband and I have never had such a good t... See more
Welcoming even though I was early for my appointment. Laura was professional in a approach, constantly checking that I no issues during the test. Took her time to explain the need for hearing aid. Lis... See more
2 brilliant audiologists. Very professional and made to feel at ease with no sales pressure. Minor hiccup with automated booking and not reminded to use Boots advantage card .However over all experien... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, The Quadrant Centre, SA1 3AD, Swansea, Wales, United Kingdom
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Excellent hearing care
The Audiologist was very helpful & knowledgeable & explained everything clearly. I would recommend boots hearingcare to others.
Alia Hathaf is exceptionally good !
Normally use the Boots Opticians on Carmarthen Road but due to flood damage had to visit the one in the Quadrant. Alia Hathaf was exceptionally good, both my husband and I have never had such a good test and will attend there from now on. Highly recommended.
Very professional hearing aids
Very professional, kind very helpful. All questions answered honestly. Very clean area
We were very pleased with Felicity she…
We were very pleased with Felicity she explained everything to us about the earring aids.So we decided to purchase them next Friday16 th May.very professional service and lovely manner dealing with people.we would recommend Boots hearing centre to ur friends and family .Last pair was Purchased 6 years ago with Celtic Hearing in Swansea .
Felicity made the experience enjoyable…
Felicity made the experience enjoyable & answered all questions, so that it was easy to understand. Would recommend her to anyone about going for hearing test she was thoughtful & understanding.Well done!
Felicity was excellent
Felicity was excellent! Made to feel very comfortable and informed throughout the process. Her patience in dealing with me was exemplary.
Professional and welcoming from start to end
Welcoming even though I was early for my appointment. Laura was professional in a approach, constantly checking that I no issues during the test. Took her time to explain the need for hearing aid. Listened to my enquiry. Did not force me to agree to buying a hearing aid, like the other company.
The young ladies who carried out my…
The young ladies who carried out my hearing test was very professional and did a first class job on both of my hearing tests. Which resulted in me purchasing my first set of hearing aids. I have only been wearing them for a few days so far they are working well.
Dave Wootton
Sophie the audiologist was lovely
Sophie the audiologist was lovely. Very patient and helpful
I was given plenty of time and…
I was given plenty of time and everything about hearing aids was explained extremely well.
Both the test and the follow up visit…
Both the test and the follow up visit were well done.
Excellent approach
Excellent knowledge, very friendly, made to feel at ease. The diagnosis by the optometrist was show with skill and care. Well done to Sophie, such a friendly attitude.
2 brilliant audiologists
2 brilliant audiologists. Very professional and made to feel at ease with no sales pressure. Minor hiccup with automated booking and not reminded to use Boots advantage card .However over all experience made me wonder why didn't we do this before?
Expectations high
My needs were listened to and the product choice was and advice was based on this.
Hearing test went very well.
Hearing test
Katie did really well in explaining the process and answering all of our questions. She's a very personable young lady as well, and made the process very interesting.
Hearing again.......The man who attended to me
The man who attended to me - Paul - was very friendly and courteous, explained everything thoroughly about the test, results, various hearing aids, and was very good with my friend who accompanied me.
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