I was suffering 2 months from a toxic gas my whole body get infected. I went to the emergency too many times. I want to my GP as well they haven’t helped me I was suffering even mentally because I nee... See more
Location
Switch location58 Park Street, WS1 1NG Walsall, England, GB
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See what reviewers are saying
I've worked all my life and paid into the Nhs only to find that I have to pay a third party (Boots) for hearing aids when I m retired, the care received was excellent but at a cost.
The young man who dealt with my mother was very helpful, kind and courteous .... the staff in general were very good too.
Everything explained clearly and tests carried out thoroughly and professionally. Different hearing aids explained clearly without any pressure to buy one so that my wife and I were able to make a cl... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
58 Park Street, WS1 1NG, Walsall, England, United Kingdom
4.1
Great
28 reviews
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Very good service
Customer care outstanding. Professionalism of consultant.
He gave a thorough briefing on all of the options. Customer aftercare.
December 8, 2023
I was impressed ..
I was impressed with the thorough test and the attention to detail in the audiologist. He gave me sound advice.
December 9, 2023
Treated with courtesy
Treated with courtesy. Everything explained so I could understand. Very happy with the consultant
August 1, 2023
He was quite polite and very pleasant
He was quite polite and very understanding , explaining everything step by step. Also explained what will be the cost and how to go forward.
July 1, 2023
May use AI-assist with repliesRead more
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Device does not work...nearly a year later
I have been complaining about mine since I got it, customer service was phenomenal when I was getting it and after I started saying from day 1 that my device which cost over £1000 is not working and not much attention given. I have been booked in for appointment and not seen until near the time as the appointment was booked without informing me and I have also rang customer service and still nothing.
I cannot hear when anyone speaks to me through the hearing aid, I am using my better ear to listen and respond, it is coming up to a year and still nothing has been done about it.
I have asked to change it for something else from day one and nothing has been done. I feel like I am a guinea pig trying to get to the best solution and still no chance. I went last Saturday booked in for a long appointment and still nothing change. When I left Boots it started making a funny interference noise again. I had to turn it off.
No manager or anyone got back to me to support me and although they said they would no one have. They haven't even gave me any option whatsoever, no one cares as far as I see as long as they get your money and I think this is unfair as the device is like a piece of shell it doesn't do its job and I do not think this is fair.
If I could rate this a zero I would.
You are asking me to add further information it would be a lot to say. Because as I said this is going on from day one and still no help or support given to rectify this, I am currently unable to wear my hearing aid that cost me alot. If you check my records you will see all the visits and the complains made and now I am told its almost a year, noteven a phone call to resolve this.
June 3, 2023
Unprompted review
Reply from Boots Hearingcare - Walsall
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Really pleased with the service…
Really pleased with the service received. Everything explained throughout. All questions answered.really friendly put you at ease at all times.
March 27, 2023
Very Good Sevice
March 18, 2023
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