Lama was absolutely brilliant. Highly knowledgeable, capable and professional - really helpful and nice. Advised and guided us through all the steps with care and patience. Thank you!
Location
Switch locationBoots, White City Shopping Centre, W12 7GB Westfield, England, GB
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See what reviewers are saying
My hearing test could not have gone any better! The lady who did the test was very thorough in examining my ears, taking a medical history and conducting the test. She also gave very good follow up ad... See more
I was a bit apprehensive- I knew my hearing was bad ! After having my initial appointment a week previously I was here for the full hearing test. After which oh yes we need aids. Zac was great explai... See more
Lama at Boots Hearingcare Westfield - really professional and patient with someone who was skeptical about getting hearing aids...No hard sell with frequent follow up appointments and easy to follow a... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, White City Shopping Centre, W12 7GB, Westfield, England, United Kingdom
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A positive experience with a confidence-inspiring and clear-communicating audiologist
I had a very positive experience at Boots Hearingcare Westfield London. The audiologist put me at ease immediately and was exceptionally clear in his communication about the testing process, choice of hearing aids, fitting and aftercare -- and about hearing loss in general. I had been experiencing hearing loss for years before I took the big step to get hearing aids, and am glad I chose Boots. I felt I was in safe hands and would recommend the service to anyone.
Very professional
Great product that is changing my…
Great product that is changing my elderly Mothers life.
Her hearing and balance has improved immensely.
Excellent Hearing testing and induction to Hearing aid products, and their functionality from Tom Cowley.
I was impressed with the care taken
I was impressed with the care taken. Every step was explained and carried out professionally with care.
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