I can't fault the service I've received. From the first appointment when I chose from an excellent range of products, I was very well looked after by Prubjeet, who explained the pros and cons of each... See more
Location
Switch locationBoots, 72-74 The Mander Centre, WV1 3NN Wolverhampton, England, GB
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See what reviewers are saying
Superb customer service. I am so pleased with my new hearing aids. The audiologist, Prubjeet was patient and thorough, right from my initial hearing test, explaining each type of aid for me to choos... See more
I attended an annual hearing review appointment at Boots Mander Centre Wolverhampton. I was seen by Prubeet who was very courteous and provided a thorough hearing check and feedback. He changed my hea... See more
Prugpreet Deora is kind, thoughtful, helpful an patient. He explained everything as he went along so that I could understand everything that was said and done. He made sure I was very comfortable with... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 72-74 The Mander Centre, WV1 3NN, Wolverhampton, England, United Kingdom
4.7
Excellent
39 reviews
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Superb customer service
Superb customer service. I am so pleased with my new hearing aids. The audiologist, Prubjeet was patient and thorough, right from my initial hearing test, explaining each type of aid for me to choose exactly what I wanted and needed. They were ready in a week, fitted and fine tuned carefully. I have now had 3 follow up appointments, making further adjustments and am really so pleased with them. Nothing has been too much trouble and Prubjeet takes a lot of time and care to make sure I'm comfortable with my aids. I'm told I can make further appointments if I need to, which is very reassuring. Cannot fault the service I've received.
June 13, 2024
Unprompted review
Thorough appointment completed
The Audiologist discussed the common hearing issues and asked the relevant questions about the situations, I had difficulty in hearing.
Completed various tests to determine the level of hearing and then explained the results.
Discussed the range of hearing aids from their essentials range to platinum - ended up buying one from platinum range but not the additional gadget which could help in certain situations- can always buy later.
Also discussed the aftercare available with Boots hearing aids.
June 23, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was with boots for ten years
Was with boots for ten years. Brilliant when I first started then declined year on year.Now unable to get a phone call answered,then after days on the phone to get an appointment they always cancel it after a few days.Havnt got the decency to phone you back and explain.
Absolute shambles this business has become and would recommend prospective customers to go elsewhere.
Paid £1600 for first set of hearing aids and £2500 for the second pair , this includes a service plan which is absolutely diabolical.
June 10, 2024
Unprompted review
Reply from Boots Hearingcare - Wolverhampton
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Audiologist was kind an helpful an…
Audiologist was kind an helpful an helped me understand my hearing issues. Help me to choose the right hearing aids for me.
April 28, 2024
Audiologist experience
Audiologist was very customer friendly and helpful. He made the transition to the use of hearing aids simple and easy to follow.
April 6, 2024
Phonak Audeo Lumity Life 90 Hearing aids
1. Boots Hearing Care did not have enough of the colour choices of Hearing aids, this meant I needed to make a further journey to the main Boots Hearing Care store.
2. The price of my Hearing aids (Phonak Audeo Lumity 90) even with the discount was far higher than rivals such as Specsavers and Scrivens. In fact had I bought the same Hearing aids online they would have been far more cheaper.
December 17, 2023
Excellent service
The staff are very-professional and understanding.Nothing is too much trouble .I am very impressed by the professionalism and expertise shown towards me.
August 14, 2023
Made me feel comfortable and relaxed
July 13, 2023
Most helpful regarding hearing aids
Most helpful regarding hearing aids
For me, and giving me plenty of information to get to the right product.
June 11, 2023
Cannot fault service
May 5, 2023
I felt reassured.
I felt reassured by everything that was stated to me in the last couple of appointments in regards to my hearing deficiency and to learn that the lack of tone or pitch could be regained through the help of an aid.
April 20, 2023
First Class!
On time Appointment. All questions answered. Polite, understanding and experienced. The expert was an expert!
April 1, 2023
Clearly explained in detail
Clearly explained in detail, very patient and answered all my questions fully.
February 25, 2023
Very caring and apologetic because…
Very caring and apologetic because impressions had been lost in post so had to come second time.
December 19, 2022
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