Fantastic experience. Audiologist Mark Lane made me very comfortable, explained everything clearly and answered questions without the jargon. Nothing was rushed, no pressure sales, listened to my... See more
Location
Switch locationBoots Opticians, 11 West Walk Yate Shopping Centre, BS37 4AP South Gloucestershire, England, GB
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See what reviewers are saying
I have been to ENT but was told that the waiting list is between 6 months and a year!! At Boots the examination showed the same results as the hospital and, the audiologist was very helpful. He put... See more
Great service and do exactly what they say. Had their free hearing test and then tried a set of hearing aids on their 90 day trial. The audiologist at the Boots Hearingcare branch in Yate is great. Ve... See more
Mark was friendly and down to earth and explained everything in a simple to understand manner.he made you feel very much at ease during the whole process.
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots Opticians, 11 West Walk Yate Shopping Centre, BS37 4AP, South Gloucestershire, England, United Kingdom
4.2
Great
15 reviews
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Very good consultant
April 21, 2026
A good experience
Mark explained things very carefully. I have a shunt fitted so the test needed to be carried out in a particular way and he handled the situation carefully and helpfully. I had been trying to arrange a test through the NHS, but one thing after another caused delays not least being sent away because they did not have the right equipment for my shunt! Boots got things right first time.
May 1, 2025
Mark
Mark, the opthalmologist I saw, was very professional and knowledgeable. He explained everything in detail without being patronising and I left the consultation confident that the outcome would be the correct one for me.
April 4, 2025
Hear! Hear!
Mark was very pleasant and professional. He gave a full explanation, demonstration and sensible advice which I was happy to follow.
March 15, 2025
First Rate
Fantastic experience. Audiologist Mark Lane made me very comfortable, explained everything clearly and answered questions without the jargon. Nothing was rushed, no pressure sales, listened to my concerns and gave detailed advice on use, charging and cleaning.
The follow-up email from the service is very well written and gives lots of advice and pointers for first time users.
I would happily recommend this service to friends and family - and have already done so.
October 5, 2024
The service was efficient and pleasant
The service generally was most efficient and the audiologist was professional and pleasant
February 21, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I booked an online appointment on…
I booked an online appointment on Saturday 3/02/2024 for a hearing test at my nearest Boots hearing care centre for 10 AM 7/02/24 on arrival at the store they had no knowledge of my appointment even though I had a screen capture of the details, what a complete waste of time. Beware of online booking.
February 7, 2024
Unprompted review
Reply from Boots Hearingcare - Yate
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very informative and helpful
January 13, 2024
Great Professional Service
Great service and do exactly what they say. Had their free hearing test and then tried a set of hearing aids on their 90 day trial. The audiologist at the Boots Hearingcare branch in Yate is great. Very informative, helpful and took time to explain things on the initial and follow- up visits. After 4 weeks of trying the Hearing Aids's out I decided they were not for me and as the offer says you can get a full refund which they did without any fuss. I would recommend Boots Hearingcare if you want to get a free hearing test and try out some HA's if you need them.
November 14, 2023
Unprompted review
Excellent service - professional and highly personal
Excellent service. Hugely professional, but at the same time highly personal. Time taken to explore and discuss options and recommendations clearly explained and considered. Additional clarification requested after the initial consultation and freely given
September 30, 2023
Mark was friendly and down to earth and…
Mark was friendly and down to earth and explained everything in a simple to understand manner.he made you feel very much at ease during the whole process.
September 12, 2023
Very helpful and friendly
I have been to ENT but was told that the waiting list is between 6 months and a year!! At Boots the examination showed the same results as the hospital and, the audiologist was very helpful. He put me at my ease and explained everything, and I only have to wait a week for a fitting.
Yes it's a lot more expensive but, i lost my hearing after a Stroke at Christmas you have to weigh up the pros and cons and with the 90 day money back guarantee you can't lose.
June 14, 2023
Very sensitively dealt with an elderly…
Very sensitively dealt with an elderly nervous customer. Everything was explained clearly (and repeatedly when required until customer understood what was happening).
April 6, 2023
I found being able to try a hearing aid…
I found being able to try a hearing aid programmed to my specific hearing needs very helpful
January 10, 2023
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