Borderlinx Reviews 

1,324
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

I just want my package. Everything was cool for my previous 4 or 5 shipments, but this last one with the address change in Germany has me ready to take my Germany trip earlier than expected. Item rece... See more

Rated 5 out of 5 stars

Perfect delivery process I had ordered from a canadian webshop which does not deliver to germany and used the US address from borderlinx. I got emails from borderlinx about every part of the process... See more

Rated 2 out of 5 stars

It is expensive because the cost to release a good to your US address may be more than the cost of the item itself. Also, if you want to return something to the vendor, rather than release it to your... See more

Company replied

Rated 1 out of 5 stars

According to BBB, On 06/13/2018, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 18-12338-CMA. Those with monetary claims against the business are... See more

Company details

  1. Courier Service
  2. Business to Business Service
  3. Car Accessories Store
  4. e-Commerce Solution Provider

Information provided by various external sources

Get around shipping restrictions once and for all. When an online retailer doesn't ship to your country, just use Borderlinx. Register for a free account, and instantly get your own international forwarding addresses to use with online retailers. You can buy what you want from your favorite brands around the world, taking advantage of the sales and promotions that come with it.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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3.2

All reviews

(1,324)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great service, Fast delivery at a price

Great service and very fast delivery!

Now the pricing for delivery is deep for your pockets.

If you really really need something that’s unavailable in your country, it’s good but be prepared to pay for it

April 30, 2018
Unprompted review
Rated 4 out of 5 stars

So far, so good.

Very easy to use, convenient and quick. I am however slightly annoyed by the methods used to check parcels as one of my items was close to being damaged. No significant damage occurred though and I hope that this is an isolated incident.

April 27, 2018
Unprompted review
Rated 5 out of 5 stars

It's the best service

It's the best service. I received my parcel in three days from UK. Excellent service with best rates. Thank you Borderlinx team!

April 27, 2018
Unprompted review
Rated 2 out of 5 stars

Misleading local partner options given; poor repacking service

Borderlinx account offers options of local providers, but whichever you choose, the expensive DHL Express gets used in the end, both internationally AND locally. So, if you ship something small, the cost will be quite prohibitive.
The customer support is only provided via live chat and the support person refuses to acknowledge the problem of misleading the customers by providing an option to choose the local partner which is then not used in the end.
If this option was not given, I wouldn't have created an account as I only needed to ship a small and inexpensive letter so obviously DHL is an overkill for that and I would get overcharged compared to sending the letter via regular mail which would get handled by the local regular mail as well.
Furthermore, the original letter contained a small transparent bag of spare screws for a laptop. This small bag was apparently cut open at the corner and checked by Borderlinx upon receipt for whatever reason and they didn't bother to close it back so when the letter was received and opened to retrieve the bag of screws, the screws were spread out outside of the original bag and ended up on the floor. The repacking service consisted of opening the original letter and the small transparent plastic bag and then resealing and reusing the letter, but not the small bag.
Not sure if I'd risk sending something valuable through this repacking service.

April 26, 2018
Unprompted review

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