Borotaxis Reviews 56

I had to get a taxi to pick up a dog from Middlesborough to Morpeth that had been travelling for 4 days from Macedonia, as their van had broken down. The driver got outside with me, helped Aaron get settled in the back and made sure we were safe ❤️ I can't thank Boro Taxis enough for the unexpected emergency help. So kind, helpful, polite, and made sure we arrived and returned safely. Thank you again. Forever in your debt. Aaron is safe and happy in his new home.

Told taxi would be 10-15 minutes if I paid in advance

Drivers constantly on phone (hands free) when driving. Cars often scruffy and drivers often rude.

Car was discussing and smelling off something bad also would not pick me up in airport parking even though it was added in the price made me walk to the roundabout with all my bags

Pre ordered a taxi for the Arctic monkeys gig a week before the gig. Taxi never turned up but paid for in full. Got stranded in Middlesbrough and had to walk to billingham. Absolute shambles of a company.

Good luck getting a taxi to show up if you’re booking via the app! Says they’re 2 minutes away, drive past you and cancel the ride. Got bored of waiting after the second ride did the same. Clearly not a company based on or bothered about reputation. Useless. Avoid.

Pre-booked taxi cancelled by the company without warning. Checked on the App at the time the taxi was due and was notified it had been cancelled. No pre warning. Left me stranded. Appalling service.

Held to ransom over a phone a young lad with learning difficulties left in the back, would not hand over property not owned by them unless it was exchanged for a fee - £8, in a normal world that's called THEFT.

Theivery at its best, at least next time wear a mask.

It's best to avoid

Robbed £60 off me for £6 job last night. Yes my fault gave too many £20s but still....

Crazy prices...lateness and unhelpful phone staff. Use another taxi company

Booked a taxi, all automated phone service which is a nightmare, had to sit and wait with no idea when or if it might turn up, finally arrived 35 mins later and the driver said they only accept cash, which I didn’t have, so they chucked me back out of the taxi. Nowhere on the automated message say they only accept cash. Phoned to complain and finally found a person by pressing 9 but they were rude and completely disinterested and said they only operate cash. What taxi firm in this day and age has absolutely no way to pay by card? Driver also unwilling to take me via a cash point. Now late to my destination. Appalling.

Their app and online booking form do not work.

Tried callling them as I needed a pick up from Leeds Airport.

Explained I couldn’t use their online payment system so asked if I could pay driver. They said prepayment was necessary. So I arranged pick up via a different company. Got to Leeds and they called me asking me where I was as a driver was waiting for me. Pathetic.

Booked taxi for 2315. Now 2320. Just phoned to be told they cannot confirm when driver will arrive. All automated of course! Why pre-book.

Like most taxis, this company thinks they own the road and don't have to follow the law. They are unfit to drive people. I have lost count of how many times they have nearly caused a crash due to careless driving.

I was a loyal customer for years but really disappointed with the customer service, and the fact the don’t care when something goes wrong isn’t acceptable. Avoid at all cost.