Bose Reviews 2,489

We were walking around a mall in Dubai and walked into the Bose shop and was met by a really nice assistant called Carroll Clive. I explained that I own a set of Bose earbuds the set before the Ultra ones on display and Carroll explained how much better the latest ones are.
I looked at the price and he explained we could claim ‘duty free’ at the airport.
I said I’d think about it and compared the UK price vs Dubai price.
I then looked at the soundbar on display and Carroll gave us a demonstration and it was fantastic with the curtains around our area.
I then decided to purchase the Ultra earbuds, Carroll did the duty free paperwork and we left the store.
I just want to say that Carroll was a delightful man and a great ambassador for the company.

I have had excellent experiences on several purchases thru bose.com. Better options such as color choices than buying elsewhere, great return policy, a price match policy they honor without difficulty, trade up value on some old products, responsive customer service, and very fast order processing and shipping.

I really like their open ear buds, starting with their first model. When it was discontinued I switched to a different brand, which was also very good, but once the redesigned Bose option was available I came back. My most resent purchase was a 2nd set of these since I liked the others so much more than the other brand's.

I sent my Bose sunglasses for repair through the official process handled by Ingram Micro Services (order 80633368). I paid the full quotation of €272.98. After the case was marked "completed", I received a different product (earbuds) that I never requested, while my original sunglasses were never returned.

This is a serious breach of service: I paid for a repair, yet my property has been withheld without authorization. I contacted support multiple times (emails on 04/09 and 09/09) and sent two certified legal notices (PEC on 15/09 and 25/09) with no meaningful reply.

I demand the return of my sunglasses (repaired or equivalent replacement) or a full refund, and the collection of the unsolicited earbuds.
Full documentation available.

i have 3, one from 2015 a bluetooth and wired one the 2 others are new 2020 and 2024 the new one are so trash. the bluetooth doesnt connect normally and sound stops and cracks. honestly dont buy this shit it the worst headphones ive ever used. it cant last a year with out me calling support and getting a new one then it shit out on me harder then the last one i had bose smh is trash dont buy it. at the moment im looking for quality headset which bose is not

The WORST customer service. Bought a $1300 aviation headset with a $100 rebate in July. It’s been 6 months of calling every other week, still no rebate. 40 minutes on the phone every time. For a multi million dollar company to jip a struggling CFI like myself, that’s just messed up. Headset feels cheap for what it is. Go anywhere else.

From my experience, Bose was once a solid company, especially back when they had brick-and-mortar stores in NYC. I believe shutting down those stores was a strategic move tied to a gradual decline in the quality of both their products and customer service.

I was loyal to the brand until my most recent purchase: the Bose QuietComfort Ultra Earbuds. For $300, they feel cheaply made and have had multiple issues, primarily with charging. Sometimes I’m ready for a workout and they’re at 0% even after charging. Other times, one earbud is at 0% while the other is at 100%, or both are stuck around 90%—but never both 100% after the first six months of use.

My warranty is still valid, yet Bose only offers a refurbished replacement instead of a new unit. To make matters worse, even the refurbished option isn’t available, checkout fails with an error.

RIP Bose.

Their products don’t work, their customer service is horrific.yet another greedy corporation that hires sweat shop slaves in the Philippines ,that don’t speak English very well and cannot solve the issues with their horrible products. It is becoming impossible to actually call a US corporation and talk to an American worker ,much less get a problem solved

To all the people that invested thousands of dollars in speakers were just informed that major functions will stop working this year. Shameful that Bose announced they won't stand behind their products. They produced a system for direct streaming and this month they announced streaming will stop working this year. It is like selling a car and later informing people it will no longer take gasoline. How and why anyone would buy any product from this company. The founder Dr. Bose left a major share of this company to MIT and they along with management made have damaged his family name. Bose was once the best in sound and now a poor product that leaves consumers in the lurch. #AvoidBose #MIT

I bought BOSE's Open Earbud Ultra product. The charging contacts broke at 14 months and the company won't replace the charging kit. Agree with other comments out there - BOSE charges premium prices but delivers low quality and poor service. Buy elsewhere.

Slow and poor customer support when there's something wrong with the earbuds. Initially got help from the live chat guys who were pleasant but then they said a separate team would reach out to help me figure out next steps (repair or replace, I presume) and these people never got in touch. Shame when the earbuds are expensive and I only used them for about a year and a half. I bought a different brand for my next ones.

The headphones turn off when I fall asleep and there is no way to fix this in settings. Who in the Loving name of God would even have that as an option. What a waste of money. Never buy bose!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Terrible customer service. They say to return in exchange for a new replacement under warranty and takes forever. It’s been over a month and nothing yet. Called for status and gives me the run around every time. They gave me a case number, then called back and the number doesn’t exist. They keep on telling me 3-4 days it will ship. It doesn’t because I’m still calling them for an update. Total trash! The old Bose was much better.

This company man, never ever buy a gift card from these people. My friend got a gift card for me and when I tried to use it on their company the website didn't accept it for some damn reason it's like they just want your money despite nothing wrong with the card. Contacted customer service and like everyone else realized it's the worst. Bottom line DO NOT trust this damn company with your money.

I will never purchase another product from Bose again. I got a soundbar and quickly realized their customer support is terrible and their app is far worse than any app I’ve ever been forced to use when buying a piece of electronics. If I lose power - for any reason - I have to completely set up my soundbar again from scratch for it to work. And I have to use their terrible app. I always thought Bose sounded great but now I know what the trade off is

They don't even deserve one star. I am very very disappointed in their way of communication. I had ordered an aviation headset on their website. I placed this order on a friday and it should have arrived on the next wednesday. When wednesday came closer they sent me a messaging that it would be delayed. It wasnt even sent yet. Now it would arrive on friday. I had contact with them because i was concerned the order wouldnt make it in time. I would be leaving for europe the sunday after. They assured me that it would be in time. But ofcorse it was not. UPS was delayed too! I will never place an order on this website again and will never use their products either. Apparently they are not capable of doing as they say. Why would you lie about a delivery date in the first place?

Use to love the product but costumer service just didn’t care and was pushing me off I have a s1 pro+ it’s not cheap

Bad product, bad service. I bought ANL earbuds from BOSE that broke after 3 months use. The left side has a battery issue and dies within 15min despite being fully charged and displayed as such in the app. I tried all troubleshooting available but to no avail and opened a case with them. I sent the earbud in, never heard back, never got it back. No communication, earbud lost in limbo and 300$ down the drain. Now I use Sony, my SO uses JBL. Both fantastic products and cheaper than BOSE. I'll never look back.

I bought Bose's QC Ultra 2nd Gen. After like couple of months, I could barely hear through the right bud. I submitted a request through the Bose application on my iPhone. I got an instant response from the Tech Support and they immediately issued replace order. Two weeks later, I got my new Bose's QCU 2nd Gen. I must say, Bose is my go to place for headsets, earbuds, and speakers. I honestly believe this is one of the few decent companies in our time.

I returned my Bose headphones because they developed a high-pitched noise while still under warranty. I rely on these headphones for medical relief and clearly explained to Bose that I needed a replacement as soon as possible due to a medical condition.

The return label was issued by Bose and shipping was handled by Bose’s carrier. Despite this, my replacement has been stuck in a logistics issue that is not my fault. I have contacted Bose multiple times and was repeatedly told my case was “escalated” and “high priority,” only to be asked to wait another 24–48 hours each time.

Bose has acknowledged the issue is with their carrier, yet has still not sent a replacement or issued a credit so I can reorder. Being left without a solution — after explaining the medical need — is unacceptable.

I expected better warranty support and responsiveness from Bose. This experience has been deeply disappointing.