Bose Reviews 2,489

Terrible customer service. Ordered item on 29/11/25. Still no delivery. Rang customer service and next to useless in terms of help and assistance. My request for a refund is refused despite them having absolutely no idea where the product is or when it could be delivered. Once they’ve got your money then that’s it, you are on your own! Even if what you have paid for never turns up!!!

Here is my experience with Bose. I purchased a Soundbar 300 and the accompanying base years ago. Everything worked fine. There were a series of updates over the years which finally broke the connection to the base. It took a while before I noticed as the base really did minimally. After calling support, they gathered my information (serial #, confirmed my address etc) and offered to send me a hard wire which I thought was good.

After checking my emails a week later I noticed the shipping address was a different street, town and postal code (same number). Calling back, the support person all of a sudden could not pull up my registration, didn't know my address, only knew that the item was shipped to the address which is incorrect and opened up a Case # indicating it would take 72 hrs be contact me. That did not happen either. I suspect the support person picked the wrong address from a drop-down after I literally spelled out my address to him, and get people make mistakes, though would think a company as this would make it right.

Product wise, its good though there really isn't any adjustability options and support is extremely poor.

Same with my noise cancelling headphones which I don't even know why there is an app for it since there is no adjustments of significance.

Hope this helps if you are looking at Bose products.

Problem getting my new soundlink flex speakers to work properly. Agents that i spoke to had next to no knowledge of the problem and simply went through the online help that I had already done twice. When I said I wanted to return them for a refund it took a further 4 phone calls to get them to email a return label. When the products work they are probably very good but they make it very difficult if there is a problem. Won't buy Bose again.

Not only is customer service not helpful( they're as helpful as they are allowed to be I'm guessing ),but the products in themselves are not of quality . It is almost as if they are built to break. I received a pair a quiet comfort earbuds years ago as a christmas gift and every year, on the dot, I had to do a warranty trade due to the earbuds just stop working and not producing sound. My final straw was a piece just breaking off of the earbud for absolutely no reason. I called bose customer service to get repair details or some kind of resolve. Customer service was very dismissive and wanted me to buy a whole new pair of earbuds even though the earbuds have broken due to bad build and faultiness. There was no other resolve offered other than spending more money .I will never be shopping from them again or having anyone gift me any item of theirs . There is no point in continuously spending money on items that break .

This company treats its customers with complete disrespect.
The attitude is dismissive, the responses are painfully slow, and there is absolutely no sense of responsibility toward the customer.

Customer service is ineffective, unprofessional, and shows zero urgency or care. Issues are dragged out endlessly, communication is poor, and there is no real attempt to resolve problems in a reasonable timeframe.

For a brand that positions itself as “premium,” this level of service is unacceptable.
Extremely disappointing experience

Bose really failed in its customer service. A package from an online order was out for delivery by UPS on 3 December. I tracked it. Other items were delivered to me, but not the Bose package.
I tracked my package. It was loaded onto the UPS truck on 3, 5, and 8 December. It was not delivered, even though other UPS packages were delivered. On 9 December I reported this loss to Bose and to UPS. They are still "looking for my package".

I called Bose again today, 11 December, to ask them send a replacement package. They refused. I then asked for my order to be cancelled, and for my credit card to be refunded. They refused. I therefore took the step of asking my credit card company to stop payment to them.

Bose really failed in its customer service. They should right away have sent me a replacement package. If the original had shown up I would have returned it to them. That's what Amazon would have done. I learned my lesson: I tried to deal directly with Bose instead of a third party. My mistake. I will never again buy a Bose product because of my experience. Looking forward to those Apple Ear Buds!

I’m extremely disappointed with these earbuds. They only come with a 90-day warranty, and this is what happened after just one year of normal use — the casing broke apart. For something that costs around $400, I expected far better durability. It honestly looks like they probably use low-quality glue, because a premium product shouldn’t fall apart like this.

For the price, you’d think the company would stand behind their product longer than 90 days. Instead, I’m stuck with broken earbuds that are basically unusable.

I don’t recommend this product at all. Definitely not worth paying $400 every year.

Just a word of warning before anyone purchases these.
I am extremely disappointed in the product, the noise leakage is my issue, it's absolutely awful, my wife can hear what I am listening to from across the room. For sitting next to someone on a bus, train etc the people around you will hear everything that you listen to.
My wife has a pair of JBL headphones which cost about £50 which doesn't have any noise leakage at all.
If I could return them I would.

The smart soundbar is extremely annoying because there are constant connection issues!!! DO NOT BUY THIS PRODUCT!!!

This is an updated review, the last one was 5 stars back in '23.

NOW I understand why their overall rating is 1.5 stars, but I think even that is too much.

Let me just start by saying the best thing about Bose is their customer service and customer service representatives. About as helpful as can be. But the good ends there.

Bose has become the worst of the worst in speakers, and that is quite a long way to fall, because they used to be the best. Best Buy agrees and they do not carry their products any longer (that's where I bought my first one years ago).

I had the level 4 bluetooth speaker, their most expensive, and they had to replace it 4 TIMES as I kept running into the same issue.

People couldn't hear me on zoom calls after about 30 minutes, and music sounded great sometimes and other times it sounded muffled and distorted.

One of the speakers they sent was literally dead on arrival, I plugged it in and there was some weird whirring sound and a thumping sound.

They still made me wait 2 MONTHS before sending out a new one so they could run all their diagnostic tests. They wanted to see if they could fix the new defective speaker before sending another new one out. I was completely against this. In the end they could not fix it so I waited the two months for nothing.

The 4th one I received started malfunctioning a couple months later, just like the rest, and I threw it in the trash.

Good riddance, and I will never buy anything from Bose ever again.

Terrible airpod/ headphones… they disconnect from iphone often and then hard to pair them back.

Remember the Lifestyle systems, jewel cubes & the famous 901 stereo speakers that are STILL sold second hand for hundreds of dollars. Bose was a innovative brand, targeting a specific niche of audio enthusiasts who wanted an 'interesting, aesthetically pleasing system with a small footprint, that just works.

Now, when you look at their website, the company is a shell of itself. Selling a few uninteresting soundbars. The worst thing, the 'smart' speakers they sold until 2020, will already be rendered useless 6-years later. In 2026 all Soundtouch speakers will stop working, because Bose is shutting down their servers needed for things like 'multiroom' playback. I don't get why they designed it that way in the first place, when only local network access is needed for that.

Bose literally is digging its own grave, and I am so sad to see it happening. I loved my Accoustimass home cinema set, I liked the approach of Soundtouch speakers, in which you actually didn't need an app to turn them on, but they incorporated physical buttons. Lastly, their last Lifestyle system 650 was a marvel of design beauty.

Bose, please go back to your core business: selling aesthetically pleasing, room filling sound systems, with a small footprint in the home, with the guarantee of working for the next 50+ years to come. That is why people liked you!

I purchased the quiet comfort, two earbuds and spent 249.99 a little over a year ago. I’m very meticulous and cautious about anything that cost this amount of money. I have used the earbuds about 10 times legitimately. The right earbud went out and no sound would have met from the right earbud. I contacted Bose and they had me remove it from my phone and do a hard reset. When I did a hard reset, the product quit working altogether. It will not connect to Blue tooth and it actually will not go into the connectivity mode. I contacted Bose customer support and spoke to three different representatives. The first two hung up on me as we were going over the serial number of the product. Once I went over the problem again with the third person, all she said she could do was ordering a new set and give me a $50 discount While sending my other ones back to them. After genuinely and sincerely going through the issues that I had with that response, in a kind way this is the only thing they can come up with. They honestly didn’t seem to care whatsoever that I spent that kind of money and expected more quality out of Bose than what I had experienced after only using the buds about 10 times. I’m very dissatisfied in this product and I am a long-term Bose consumer. So if you’re thinking of ordering these, I would not. You will get no satisfaction out of their customer service because they genuinely do not care. Buyer beware. Also, if you don’t know, Dr. Dre beats is owned by Bose. So don’t get suckered into buying beats as a replacement for your Bose they’re both owned by the same company.

Not to self always check here before buying. I did not. Problem with my order. Rang on the 13th November. They said they'd investigate but I'd have to ring back (they don't reach out...). Rang back got told to check back in a few days. I then did a series of chats with their agents. Each time they had no idea of previous conversations, or what was supposed to be 'investigated'. Today is my 5th chat and they've still got no clue what's happening. Such a terrible experience. Order number available on request from Bose. *Update one month later still not resolved a simple refund. Another 35 minute phone call to be told to call back...

I literally can’t take any more of Bose, I mistakenly bought ear buds and a speaker, both are so impossible to connect too, I spend probably over 20 minutes trying to connect to both.
I’ve now got myself Apple Apple AirPods and I never have any issues connecting to my phone, don’t make the same mistake, no comparison and Bose are expensive.

I purchased a Bose Soundlink Revolve + speaker directly from Bose as it was reduced to £230. I was initially impressed by the sound quality but devastated by the woeful performance of the battery pack within the speaker (3.5-4 hours at 70% volume) I work in a noisy environment and would never have bought the speaker if I knew the estimated battery life was simply a lie.
Around August the speaker started playing up and wouldn’t charge to 100%, I lived with it intending to see if Bose would release a software update to fix this issue but that never happened. At the beginning of September the speaker went into full fault mode and stopped working. I eventually managed to explain to the young Indian girl at Bose’s call centre what the fault was and was told I’d be charged £50 for the repair, I reminded her the speaker was only 7 months old and was under warranty to which she agreed the repair would be FOC ( really nice of her)
The speaker was returned to Bose over 4 weeks ago but tonight I received an email saying they had received my speaker and it would be repaired within 14 days. I contacted them and was told there was a shortage of parts and they could simply not guarantee when the speaker would be returned, I asked for a replacement speaker or a full refund to which they refused.
I’m at the end of my tether with this company and felt I had to let people know that BOSE IS NO LONGER A PREMIUM QUALITY PRODUCT COMPANY & their after sales/customer care is nothing short of disgusting.
What has happened to this once great company and how long can it continue to charge premium prices for below average goods, a company living on its past reputation for sure.
My advice - BUY JBL AND AVOID BOSE.

I emailed customer support twice. No reply. Its been a week, nothing. No acknowledgement of email either. Their process is broken and their people do not seem to care at all. Very disappointing for a brand, like Bose. CANNOT TRUST bose any longer.

had a problem with tenor sunglasses, that they would not charge. these were brought in uk.
reported problem and i sent to germany for repair, told could not be repaired because not supported and offered ear buds at what they call a reduced price, when looked on line could get them cheaper on line from different dealers in uk and ireland.
phone cutomer service and told that was the only offer available.
to me that was a totol disgrace, even if they offered the cheapest at better price that would have been better, to ask me for nealy 300 euro for new earbuds, that in future could have same problems, total disregard for customers.
i could not recommend Bose products to anybody.

Bose will discontinue support for its SoundTouch products on Feb. 18, 2026. They try to justify this action on the basis that they have “delivered more than a decade of reliable” service. It’s sad that customers are supposed to be grateful that an expensive, premium product may last all of ten years. However, this ignores those customers who, like me, purchased the product in Dec. 2019 and thus will enjoy barely six years of service. This also ignores the less than “reliable” service over the years that have forced some customers, like me, to have to pay Bose to repair their SoundTouch product when it inexplicably stopped working. Bose used to be able to charge a premium for its products because they were superior and the company stood behind them. That is clearly no longer the case. I, for one, will no longer be wasting my money at Bose.