Bose Reviews 2,489

Bose Quietcomfort earbuds. Good sound,for sure. Unfortunately the right earbud starts making a gentle crackling noise after a while. For the money they charging, I would expect a proper customer service. In exchange, you are dealing with a rather stupid bot. Stay away,folks

COMPANY SUCKS GAVE ME A BAD SPEAKER AND JUST WILL NOT REPLACE IT

A Word of Caution About Bose's Trade-Up Program I wanted to share my experience with Bose’s trade-up program as a warning to others who may be considering it. I traded in my NC 700 Bluetooth Headphones, which were in near-mint condition and included all original packaging, carefully resealed. In return, I ordered the QC Ultra Bluetooth Earbuds, which were on sale at the time for about $200 plus tax. During the trade-up process on their website, I provided my payment information and assumed—based on how the program was presented—that the value of my trade-in would be assessed and credited toward the purchase afterward. However, after receiving the new earbuds and noticing no adjustment to my total, I contacted Bose support. I was informed that the trade-in credit is applied automatically during checkout, with no review of the condition of the item you send in. In my case, this meant I essentially gave away my high-quality headphones and paid full price for the new ones, just as I would have without the trade-in—only with extra steps and no actual benefit. I found this process extremely misleading and, frankly, it felt like a bait-and-switch. I won’t be using their trade-up program again and strongly advise others to be cautious before doing so.

I unfortunately, due to the events thereafter, was gifted a pair of BOSE earbuds that initially I was absolutely thrilled with. The product is great and works well, however when I lost the charging case for them I was then introduced to how badly in the hole this company is. Initially I wanted to go to one of their stores to get a replacement, but they have now shut all their stores to go fully ecommerce. No problem, i'll get in touch with CS. CS tells me that they cannot do anything for me, and I have to buy an entirely new pair of headphones and case - not the case separately. Odd, I figured this can't be the case so I checked again with a different agent another day, and lo-and-behold I was able to purchase a charging case....except they had no stock. Queue months of waiting for it to come back in stock, and I finally make my replacement order. 2 weeks later, it still hasn't arrived and BOSE claims to know nothing about the status as it's with their shipping handler. Guys, if you're swapping to purely ecommerce, this ain't it. I will never ever buy a product from this company and will vehemently discourage anyone I know from purchasing from them either. From giants in the industry, to whatever this is. Shame.

Product servicing in Australia
I am soooo dissapointed with their Customer Service. I am in Sydney and within 30 mins drive from their Service Centre and was told that they will absolutely refuse any drop off from anyone wishing to get their Bose product repaired. The person I spoke to was not in Australia and advised that Covid restrictions still applied... So I either mail the product to them (a Soundtouch 30) or just decide to ditch it.
Very sad inflexible attitude seeing that I am an avid Bose supporter...

Ordered the Bose Ultra Comfort Headphones which were great until they stopped working a few days after I got them. After an unsuccessful attempt to "reset" them via instructions from online support, I had to return them and get a refund because getting the headphones serviced in New Zealand was an expensive and convoluted process (I was expected to pay for shipping!). I ordered another pair and these headphones also stopped working after a few days. The telephone and online support service was patchy with contradictory advice (another attempt to "reset" the headphones which I don't think is actually possible). So, I have given up on these headphones and indeed Bose, which is a shame. Bose refused to allow me to leave a review of these headphones on their website ("this is not possible"), although they have lots of positive reviews, so it *must* be possible. I also lost money on the refunds due to a poor exchange rate. All in all, zero stars - definitely don't buy them if you live in NZ.

We bought the Bose Quiet Comfort headphones, our first mistake.

The headphones arrived and were faulty from day one.
We called customer services and the fault couldn't be resolved so they offered to replace them, but we could be waiting up to a month, after sending the products back for a replacement.

What sort of service is this? Absolutely useless and pathetic, they take our money and give us faulty goods and then we would be without a replacement for nearly a month.

Due to this we asked for a refund. We sent the goods back via UPS and now a week later, after BOSE confirming they have received them, we have chased them up for a refund and they have told us it might be another 22 days before we receive a refund.

Why the hell do they have the right to hold onto our money? and not refund us immediately after sending us faulty, ineffective useless goods.

Please take my advice do not buy from this company, their goods are faulty, their customer service is zero and they hold onto your money when it should be returned immediately.

I would give them zero stars if it were allowed.

When Bose introduced their QuietComfort Acoustic Noise Cancelling headphones, I thought they made good product. THEN, I had to endure Bose off-shore, alleged “Customer Service/Technical Support Department," they were horrifying. What was once a good product, I realized was supported by an abysmal company, with an abysmal Customer Service/Technical Support infrastructure.

Fast Forward. I needed a pair of ear buds, I thought of Apple, then I thought of Bose. I figured that Bose was likely to produce a better, high fidelity product. WRONG. I purchased a pair of Bose QuietComfort Ear Buds, three years ago. I’ve used them three or four times, over three years. Three years later, I have junk, left. My Bose QuietComfort Ear Buds don’t work. They won’t hold a charge, and flash red and white lights. My call to Bose alleged “Customer Service/Technical Support Department” was worthless. My American Express warranty, extended the Bose, one year warranty by another year, but that was of no value, given that I’ve owned the Bose QuietComfort Ear Buds for three years, even though I’ve used them, only three or four times.

I will never, again, purchase a Bose product. Bose technology sucks. as does Bose Customer Service/Technical Support infrastructure.

It's a shame there are no ZERO stars because that's what BOSE deserve. What an awful customer service. Thinking I was ordering from Canada (crazy me), I placed an order that came with an extra charge of $139.00 from UPS for duties (which were supposed to be included) and refused to pay! Long story short, never got the earbuds but was charged for it!!

Bose once the pinnacle. Now garbage. My 500 can't handle mediocre bass. The app is worthless. BOUGHT to group with Bose sound bar. Works like shit. Months later takes repeated attempts and 10 to 15 minutes ro connect. Hooking up the first time with app? Forget about it. The instructions are worse than worthless. They are totally irrlevant!. You will call technical support 4 or 5 times for the secret code to group your device. OH and not the same every time. If you want a challenge every time you play music and shit quality this is your system

BOSE Case #80532458 @Ingram Micro Services, obviously a service provider for BOSE.

I wanted to send a defective Bose SoundMini to BOSE for repair. To do this, I registered the case via the BOSE website and received the relevant papers by email after 2 days. When I wanted to take the package to the delivery point (UPS) for shipping, the package was refused at the receiving point; additional papers were missing, which I did not receive from BOSE. So it was said to me at the service point. That was on 02/10/2025.

12th of February I informed BOSE about the missing papers. I contacted them by online-chat. The BOSE employee gave me full-bodied promises that he would take care of it immediately and send me the necessary papers for delivery by email. I could definitely rely on him...he said to me.

That was on February 12, 2025.

Since then, I have not heard anything. Nothing, absolutely nothing.

I don't feel like going again in that online-chat experience; it takes a too long time.

Despite the fact, that BOSE products are quiet OK, this is a very disappointing experience.

Product arrived broken despite ordering from Bose website, offered a repair in 22 days or me having to take it myself to a random pawn shop which is apparently a UPS base and send back to them only to wait 2 weeks for a refund.

Refused to collect from delivery address yet terms and conditions refer to take back policy.

Expected much better from a "premium" brand.

I've had a great experience with Bose over the years, and I wanted to share my journey. I lead an active lifestyle, so I use my earbuds constantly. Before my QuietComforts, I had the Soundsport, which I loved until the battery life deteriorated. When I reached out to Bose, I was a few months past the warranty. The representative walked me through resetting the earbuds and suggested I try them for a day. Unfortunately, there was no improvement, so when I called back, they offered a replacement. They sent me a UPS label, and within a few days, I received a brand new pair.

A year later, my wife bought me the QuietComforts, and I had them for almost two years until I started hearing feedback noise in my left ear. I contacted Bose, and they had me reset the settings. After trying it for a few days with no improvement, I called again. I mentioned that while I would understand if the battery was wearing out, having sound quality issues was disappointing. They quickly offered a replacement, and today, I received the QuietComfort Ultra.

To add to this, I've had the Bose 321 home system for over 15 years, and the sound quality is still flawless. I’ve been consistently impressed with Bose products and customer service. I will definitely continue to buy with confidence.

DO NOT BUY BOSE PRODUCTS! Expensive items but no service if you have problems. They had my headphones in warranty since october 2024, no repairs, no replacements. For months they have been replying that they are taking care of it and to wait a week.

Products are absolute garbage - spent £1000s on 4 items - 2 S Pro1 speakers -they dont link - Quiet comfort 2 ear bubs now only 1 works and also now wont connect - the final item head phones works - so if you want to waste your money on expensive complicated garbage buy Bose products - - absolute nightmare - nothing works spent hours trying to get these items to work as advertised but to no avail - AVOID - the complex Bose Apps are also garbage and useless - buy a different manufacturer - no more Bose for me. Do Bose actually test & prove these items ?????????

I ordered the replacement pads for my headphones. These never arrived, despite Bose informing me that these were delivered! I tried to contact the customer services. Phone numbers listed were disconnected. Then I spent an hour texting them in WhatsApp, which seems their preferred method of communication. First it was an AI assistant that was there to help.
Then I had a privilege to text the agent who was unable to solve the problem, but actually opened a ticket (!) and will investigate the matter further!
After an hour of texting I have asked Bose to cancel the order and refund me. The agent told me that my preference was noted and put me back to the AI assistant.

I will not buy from Bose again

I loved Bose. and have owned a lot of bose equipment in the last 20 yrs. sadly this might have to be time to find a new brand.
i ordered refurbished headphones out of curiosity and the desire to save a bit of cash. firstly the ordering process is misleading and you aren’t informed clearly that delivery is subject to stock. i ordered my headphones as i was travelling in a week, but nothing showed up. i messaged them to cancel my order as i was travelling for a month and decided to buy the same at duty free. an agent confirmed cancellation. anyway ten days letter, i get dispatch notification, which was a surprise, however they couldn’t get delivered without a signature. i hoped they would eventually get sent back. i still called customer service asking them why it hadn’t been cancelled. they informed me it wasn’t cancelled at the time. i was assured it would be cancelled. and 3 hours later the headphones have been left outside my front door without a signature. very very poor of bose.

I bought the Bose portable speakers x 3, cost a small fortune and they have never worked as described…please DO NOT BUY. Total waste of money and troubleshooting never works!

I never received my product (headphones that were over £200). i ordered in Jan and now in March I have not received my refund, each time I call its a new story, and yet no money back. Unacceptable. Disgusting company who are happy to take your money but when they make a mistake do nothing to recetify it.

Do not buy direct use a third party retailer. Bose shipped the wrong product and it took several contacts of customer service to arrange the return. After the item being back with them over 4 weeks there has still been no refund despite asking customer service on numerous occasions