Bosphorus Leather Reviews 602

Ordered the Petra watch case and was not completely satisfied with it on arrival however after raising my concerns to Buse he was very understanding and apologetic to my situation, offering to send me a complete replacement watch case at no extra cost to myself and as assured by Buse when the replacement arrived it was perfect!

Unbelievable customer service from Buse, I will definitely order from Bosphorus again!

Really nice high quality product, excellent shipping, great fit and finish, thank you!

Just received my watch case from them . It was my second purchase. The quality is very good , and I really like that they can customize cushion size according to your wrist. in my opinion, the quality their product is one of the best . Well worth the price tag .

Quality product

2nd time ordering from them. Quality and product is great and thus the subsequent order.

However, the 2nd order was delivered incorrectly and I contacted them via email to highlight the problem. It took them a couple of days to reply and I am fine with it given the festive season. They acknowledged the fault and offered to give me a free watch roll or a discount coupon for next purchase but I asked if there was an option for me to exchange to the correct order and suddenly all went quiet. Sent multiple chasers but in vain.

I even went to the extend of using another account to email them for information of their offerings. And to my surprise, they replied that email instead of all the chaser emails.

I’m not sure if I will hear from them again. But I did send another chaser in the new year. We shall see. Till today, I have not touched the order except for the one time I realized it was wrong.

If my issue is rectified, I will amend my review accordingly.

Update as at 06 Jan 2025.
Buse have reached out to me and trying to rectify the issue. Have update to 3 stars from 1 star. Pending the rectified solutions and I will update my rating again

Update as at 24 Feb 2025.
After some delays, finally received the new case that was supposed to be my original order. Buse is very friendly and has always been following up my case despite my continuous pestering. :D

Definitely love the overall experience - the quality and customer service.

Bosphorous Leather has phenomenal customer service and they aim to impress their customers. They went above and beyond to resolve an issue and truly care about your experience with them. I appreciate all the assistance that was provided by Buse, and for reaching out promptly. Thanks again! Teşekkürler!

Never disappointed with any of the products from Bosphorous. Don't hesitate to send in a custom order, they will get exactly right, down to the cushion size. Customer for life.

This strap immediately became my favorite, and I have several other straps. The look, feel and thickness of the leather perfectly complement the titanium Panerai. Shipping time to Seattle was only five days !!

I ordered two watch straps and Bosphorus Leather sent the wrong size for both straps however they quickly worked to remediate the issue and committed to make two new straps and courier them to me on a complimentary basis.

First of all, customer service is world class. Wich is one of the most important things for me.
The product is Great quality.

You can surly order from Bosphorus and be safe they will give you quality!

Hello i ordered a watch case from bosphorus website on 22 september,
but till now theres no update about my order

how is it bosphorus ?

First I ordered the Vintage Caramio, it's a great quality leather product, the strap is matte and looks a bit different from the images. Then I got the Vintage Gotham with Sew-in Buckle, it's beautiful! I'll have more in the future for my Panerai.

They just look so good.
The material which you use is outstanding and the handcraft very good done.
As well the travelbags they are so soft and just perfect for any suitecase.
I just got all today so I'm more than happy
Very best
O. Kunz

Buse was professional while contacting me all the time, and their watch cases are the best!

Superior quality and worth every cent. Customer service is top notch.

The strap was made to order, so it took about four weeks to arrive, but the quality is outstanding. It’s soft, comfortable, and has the perfect thickness—just right, not too thick. I’ll definitely be purchasing again!

I worked with Bosphorus Leather on a special order. They did an amazing job! Their products are beautifully made with every detail well thought out and perfectly crafted. This is my second purchase. I will be back!

The strap took a little longer to ship out from the date of order. I guess this could be due to the summer holidays Europe is experiencing and the summer Paris Olympics. The shipment by FedEx with tracking is a plus point.

As for the strap, the rugged look and make is very good! However, I need to highlight a point about the colour of strap in actual versus photo on webstore is slightly different. I thought the strap I bought was a darker grey. Well, I should have gone for the Rolled Canvas Charcoal black instead.

Excellent Customer Service!
I was very impressed with the website - very well done with the multiple pictures - especially with the bands on a watch (especially a Panerai - exactly what I was buying for). I made my selections too quickly due to work commitments - I emailed asking for a change of selection, and I received an immediate, friendly response that it can be done....and a refund on the difference! I was amazed at such efficient and collaborative service. The products are every bit of what I had hoped for with the reputation and the asking price. I'm very glad I decided to purchase from Bosphorus Leather.

Good quality product so far, delivery was correct. Lead times are long as some items are not in stock, but you are made aware of it.