Boston Proper Reviews 937

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and unique style of the products, often noting that items are well-made and durable. Many appreciate the diverse and fashionable selections, finding pieces that are true to size and suitable for various occasions. People are happy with the overall shopping experience, highlighting the distinctiveness of the clothing that sets them apart. However, some customers expressed dissatisfaction with issues related to their orders, including shipping errors, unreceived items, or problems with gift codes and rewards not being honored on sale items. A few other people also felt that prices could be a bit high, and some experienced difficulties with returns or refunds for defective merchandise.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the high quality of the clothing,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers expressed frustration with issues like... See more

Price

Customers had ambiguous experiences with price. While some reviewers found prices fair and appreciated sale... See more

Website

Consumers find the website experience to be ambiguous. Many reviewers praise the website, describing it as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I very much enjoy shopping here! Every is well made and they have the best styles anywhere! Amazingly I always find too many beautiful things! Sadly they charge shipping unless you spend more tha... See more

Rated 5 out of 5 stars

I mean, come on… Who doesn't love Boston Proper? Wherever I go when I'm wearing anything from Boston Proper I'm not only complimented, but often asked where I have purchased such a fine looking outfit... See more

Rated 5 out of 5 stars

I made an order during the 4th of July weekend! My order arrived within 7 days of ordering. Most items fit according to size and fit description. I usually wear a size 10 regular and a medium fit p... See more

Rated 5 out of 5 stars

I love Boston Proper clothes. I've ordered so many beautiful items from Boston Proper. They're always stylish, unique, well made, high quality and great selections and colors. I highly recommend Bosto... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Fashion Apparel, Shoes & Accessories


Contact info

4.2

Great

TrustScore 4 out of 5

937 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad customer service

I called to cancel order 2 minutes after the order was completed not realizing that the credit card that automated was incorrect. After calling Boston Proper right away they said they cannot cancel the order with the understanding that I would reorder with a different credit card, and they declined that request. Bad customer service.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

The quality

The quality, variety and stylish unique designs available with pretty consistent sizing! Great customer service as well!! I've been a customer for years and it's so good to see they've amped up their quality and designs once again!!

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Be the highlight in the crowd!!

Boston Proper has beautiful, quality clothes that are unique, fashionable, and flattering. They have a wonderful selection for all aspects of living. I constantly have compliments on what I'm wearing. I've been buying from BP for years.

May 18, 2025
Unprompted review
Rated 4 out of 5 stars

Pant Inseam Options

Noting the varied ages of your customers, provided range in styles work well for an array of preferred wardrobe choices. Need more pant inseam options for 'slightly' taller women, i.e. 5'8 to 5'10; not a big fan of hems above the ankle.

Work-around suggestion may be to allow a bigger hem or cuffs to allow alterations 'as needed'.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Nice store

Love this store so much. Such classy clothes for women over 60. Nice quality and prices with sales. The only thing I would ask and would make for a better shopping experience is to offer free shipping always.

May 9, 2025
Unprompted review
Rated 4 out of 5 stars

It was fast

It was fast. HOWEVER, the site offered to send me a code for a discount and it NEVER SENT THE CODE.
I've had an issue last year with BOSTON PROER where you advertised shoes on sale but when I ordered them, they were back to full price and you told me that the sale ended.False Advertising from my perspective!!

May 9, 2025
Unprompted review

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