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Review summary

Created with AI, based on recent reviews

Looking at 1,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive product knowledge, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized approach and the staff's willingness to go the extra mile to assist with selections and purchases. The product selection is also frequently commended, with consumers appreciating the variety and quality of items available, often finding exactly what they need to enhance their homes. However, some customers also noted issues with customer service, mentioning instances where staff were not attentive or helpful, or where online inquiries went unanswered. A few other people also felt that the in-store experience was hindered by poor lighting, making it difficult to assess product colors and textures, and some expressed frustration with not being able to browse products independently.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Users describe positive interactions with product, often praising the great selection of stylish home décor... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and friendliness of the... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing disappointment over discrepancies... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The salesperson who waited on me was so, so nice. She informed me of the current sale. Was very helpful in choosing a picture for my wall. Explained the return policy, etc. The store in Windsor, On... See more

Rated 5 out of 5 stars

I had a young man help me today he was incredible. I was looking for curtain rods what we found wants in stock so he gave me the code to order online and helped me with the sizes. my daughter found s... See more

Rated 5 out of 5 stars

I had great customer service while looking for curtains. Despite it being a busy, the staff took time to seek out the style, suggest alternative and provided great advice on rods for efficient one st... See more

Rated 5 out of 5 stars

The store is merchandised beautifully for summer and the team members and Manager are incredibly friendly and helpful. Vignettes on the end caps and centre aisles really help envision designs for hom... See more


Company details

  1. Decoration and Interior Design Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

Bouclair Inc. is a Canadian privately owned company and a lifestyle brand that offers home fashion and decor products including furniture, window coverings, bedding, lighting, home accents, wall décor and seasonal products through its own retail stores...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service at the Erin Mills

The service at the Erin Mills, Mississauga location is excellent! The Associate Sheetal helped me with my questions and purchase. She was most welcoming and friendly, on top of being knowledgeable and professional. Appreciate the excellent service!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

I always have a great shopping…

I always have a great shopping experience at Bouclair thanks to Amelia and Madil. They are always so nice, pleasant, and welcoming, and they truly try their best to help whenever I’m looking for something. Their friendly attitude and great customer service make shopping there such a positive experience every time. Thank you both for always being so helpful!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

The staff there were wonderful

The staff there were wonderful! The sales lady helped me carry out my large items to my car. She was very polite, knowledgeable about product and answered my questions.
Thank you!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

The staff is polite

The staff is polite, friendly, knowledgeable and helpful. The woman offered interesting ways to make use the items.
This particular location is my go to!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brittany was absolutely fantastic!

Brittany was absolutely fantastic! She helped me find the perfect stool for my new vanity I just got. Helped with making suggestions, and was just so sweet with my kiddos.

Thank you for all your help Brittany :)

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Way better than shopping online!

The sales associate that assisted us was a consummate professional... a pleasure to deal with, helpful but not overly so, and knowledgeable and genuinely pleasant.
Also, your selection of curtain rods is amazing... you should let more people know about it, because you kick Home Depot's butt!

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

It was the first time I visit Bouclair

It was the first time I visit Bouclair, there was a signs for 50%, I took a curtain was under the sign and asked an employee about the price she told me 39.99 after the sale 50% so it will be 19.99. I took 4 curtains and went to the cash, after payment I noticed a different price I asked the cashier she told me: no the sale on this item is only 25%.
I was really disappointed even where I took the curtains there was a big sign for 50%.

Store #094 Associate: 22363
3120 Boul. De la Gare,Suite 142 Vaudreuil-Dorion
QC J7V 0J5

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

The fragrance

The fragrance in the store keeps inviting me to that store. It’s literally like therapy . I just love being in the store , love the decor and the cashier was very nice and friendly

May 18, 2026
Unprompted review

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