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Bouclair Reviews 6,054

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TrustScore 4.5 out of 5

4.5

Decoration and Interior Design Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,463 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive product knowledge, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized approach and the staff's willingness to go the extra mile to assist with selections and purchases. The product selection is also frequently commended, with consumers appreciating the variety and quality of items available, often finding exactly what they need to enhance their homes. However, some customers also noted issues with customer service, mentioning instances where staff were not attentive or helpful, or where online inquiries went unanswered. A few other people also felt that the in-store experience was hindered by poor lighting, making it difficult to assess product colors and textures, and some expressed frustration with not being able to browse products independently.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

Users describe positive interactions with product, often praising the great selection of stylish home décor... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and friendliness of the... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing disappointment over discrepancies... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The salesperson who waited on me was so, so nice. She informed me of the current sale. Was very helpful in choosing a picture for my wall. Explained the return policy, etc. The store in Windsor, On... See more

Rated 5 out of 5 stars

I had a young man help me today he was incredible. I was looking for curtain rods what we found wants in stock so he gave me the code to order online and helped me with the sizes. my daughter found s... See more

Rated 5 out of 5 stars

I had great customer service while looking for curtains. Despite it being a busy, the staff took time to seek out the style, suggest alternative and provided great advice on rods for efficient one st... See more

Rated 5 out of 5 stars

The store is merchandised beautifully for summer and the team members and Manager are incredibly friendly and helpful. Vignettes on the end caps and centre aisles really help envision designs for hom... See more

Company details

  1. Decoration and Interior Design Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

Bouclair Inc. is a Canadian privately owned company and a lifestyle brand that offers home fashion and decor products including furniture, window coverings, bedding, lighting, home accents, wall décor and seasonal products through its own retail stores...

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was helped by an amazing salesperson

I was helped by an amazing salesperson. She was cheerful, attentive, and answered all my questions with patience. How refreshing! It was my first time in the store. What a wonderful experience!

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

One of your lady staff members asked me…

One of your lady staff members asked me if I needed help. I thought she was busy so that's why I didn't ask her first. I was pleased that she approached me. I had already picked out 2 items to buy and had a question about a chair. She took my items so I wouldn't have to carry them and brought them to the front desk. She checked to see if the chair was in stock. She was very courteous and friendly. I didn't get her name. But she rang up the bill for me. And then arranged for the fellow that was also working today to bring the chair I bought to my car. He was also very courteous and asked if I needed help with the other 2 items. I did not but he was very nice. I appreciated their help and was glad of my purchases.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

This was actually my first time in…

This was actually my first time in Bouclair. I was helped by the store manager and the assistant store manager, and they were both so incredible and helpful. I'm renovating my basement and I will be back to get so much more stuff.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service at this store is way…

Customer service at this store is way unbelievable. They are very helpful and so nice and very helpful.
Love going to this store and seeing their smiling faces.
That is the reason I keep going shopping at Bouclair in St. Catherines.
I would recommend this store to everyone I know.

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

The store smelled like a boutique hotel

I loved the smell in the store and asked what it was…. The salesperson was attentive and well informed , answering my questions and showing me the products that I wanted. She let me know about the sale items.
I bought the products she suggested and LOVE them

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Waited a month for this product to come…

Waited a month for this product to come back in stock, was going together very easily but then when I got to attaching the top of the bench, the screws sent are to small for product, the hinges ripped right out of the wood now this bench is damaged and I cannot attach the top of bench properly. Do not recommend this product!

May 3, 2026
Unprompted review

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