Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80... See more
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Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attemp... See more
Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me kno... See more
Company replied
Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the orde... See more
Company details
Written by the company
AT BOUNDARY, WE CREATE TECHNICALLY INNOVATIVE AND SUSTAINABLE PRODUCTS DESIGNED TO LAST AND MAKE LIFE MORE COMFORTABLE.
Contact info
357 Pierpont Ave, 84101, Salt Lake City, United States
- info@boundarysupply.com
- www.boundarysupply.com
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Errant Pack and M2Case...amazing!
My errant pack and MK2 Case are amazing. Every detail on this product is well thought out. We had a few communication hiccups but CS took care of it all and I’m super happy.

Reply from Boundary Supply
Love my Errant pack w/ aux compartment
Products I ordered were delivered in nice waterproof packaging. They look very premium and I’m thrilled with the quality and design functionality. Would definitely recommend this company to anyone looking to up their carrying game!

Reply from Boundary Supply
Excellent quality and fit
Excellent quality and fit. Will use continually as a supplementary pack.

Reply from Boundary Supply
5 weeks and still waiting
Wow. That's such a flippant reply from Boundary. No explanation given. No effort to improve their delivery systems or customer service. It's like the delay wasn't their problem. I was hoping for something more sincere.

Reply from Boundary Supply
Wonderful and useful accessory
Wonderful and useful accessory. As I aspected the quality was at the top.
Strong and durable material. It fits perfectly to my backpack.
Recommended!!!

Reply from Boundary Supply
Feedback on notifications and delivery
The product quality is very good. Packaging is efficient and presentable.
I placed this order along with an accessory. The accessory notification and delivery information was amazing and delivered almost immediately.
This main item however was like it seems left behind. Only when I received a survey question for the product that I replied I had not received the item.
Apart from the delayed delivery all is good

Reply from Boundary Supply
Received the wrong item.
Received the wrong item.
Their solution for their mistake, is that I pay the shipping to return something I didn't buy.

Reply from Boundary Supply
always better and faster the material…
always better and faster the material is of excellent quality, for questions on the internet you answer faster and all is well.
I am super satisfied with the Boundary Supply service.
Thank you for being there for us. Best regards

Reply from Boundary Supply
I recently received my Aris backpack…
I recently received my Aris backpack and the Stasis sling. Boundry Supply makes great products. I was notified of a delivery delay which was no fault of Boundry. Based on my past excellent experience with Boundry, I knew they were doing all they could to make sure their pack and accessories were delivered to their customers in a timely manner. The Aris pack and the Stasis sling did not disappoint. Great products that I will get years of use.
I highly recommend Boundry Supply. They offer excellent products and customer service.

Reply from Boundary Supply
Everything was very good
Everything was very good, but the website unfortunately puts a strain on the computer's processor, which affects a quality experience.

Reply from Boundary Supply
No updates on order fulfilment
While my first order’s fulfilment was slightly protracted, it was understandable given the combination of international delivery logistics and current world events. Nevertheless, tracking updates were provided promptly, and I’ve been nothing short of delighted with the Errant Pack I received.
Sadly, the pending order - placed around two weeks ago - has yet to produce any updates regarding its fulfilment status, let alone the provision of a tracking number.
While I have faith that I haven’t been forgotten, the lack of communication is somewhat disappointing.
Outside of that, my experience with the site has generally been pleasant, with the breadth of quality accessories on offer being a highlight. Any issues I’ve had with regards to navigation have been negligible hiccups surrounding the implementation of cookies, which I’m also confident is more to do with browser issues on my side.

Reply from Boundary Supply
Issue with missing backpack and delayed delivery
I ordered a backpack and lots of accessories on the 29 of january. I received a parcel on the 1 of february and was very happy about the incredibly quick shipping. Unfortunately the most important item, the backpack was missing. I immediately contacted the support team and they told me that they will ship the backpack separately and that it would take longer because of a different way of shipment. So the long wait begun. On the 1 of march I finally received the backpack and I questioned the support team why it was not shipped the same express way as all the accessories. The answer was that they don't have control over international shipping. But why was the first shipment so super fast? And the second one took over 3 weeks? I still don't understand how they can treat customers like that.

Reply from Boundary Supply
Very good except for the DHL delivery man
Very well. only worries with DHL but it's not your fault

Reply from Boundary Supply
Started off seeing the Arclite sling…
Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me know and they did send a follow up email when to expect it and pre-order. Fast forward to present and it's now my second favorite bag right behind my Goruck Echo. Great communication and equally great product!

Reply from Boundary Supply
Very disappointed in handling the…
Very disappointed in handling the order. A lot of promises before it was fulfilled. If something happens like this, should offer at least any freebies to satisfy your customers.

Reply from Boundary Supply
Not yet received
Hi. The overall experience was good. When the bag reached Israel I was surprised to be asked by DHL to pay duties. I reached back to you and still waiting to end the process. Thanks

Reply from Boundary Supply
The stasis is an excellent product
The stasis is an excellent product. Attaches to my Arris securely and increases storage space when in backpack mode, but allows me to go light when I just want a smaller sling. Heavy duty material that appears capable of shedding water when it rains (haven’t checked out that feature yet).

Reply from Boundary Supply
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