Boundless Reviews 200

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people found the locations interesting and enjoyable, highlighting the informative nature of the venues. However, some people were dissatisfied with the company's subscription and service, particularly regarding changes to membership benefits and pricing. Reviewers mentioned issues with unexpected alterations to membership terms, such as reduced access to attractions or increased costs, which led to feelings of being misinformed or not receiving the value they expected.

What people talk about most

Location

Reviewers highlight positive aspects of location, particularly praising the SS Great Britain in Bristol as an... See more

Staff

Consumers find staff to be positive. Reviewers consistently praise the helpfulness and knowledge of the... See more

Price

Clients share ambiguous opinions on price. Many reviewers express frustration over unexpected cost increases,... See more

Subscription

People report ambiguous experiences with subscription. Many customers express frustration over unexpected... See more

Service

Reviewers mention ambiguous feedback about service. Some customers reported excellent service, with a warm... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Living relatively close to SS Great Britain, visiting it is one of those things that we recommend visitors do but don't do ourselves. Boundless' members' excellent value day was the spur needed to mak... See more

Rated 5 out of 5 stars

We were kept busy from just after nine in the morning to nearly four in the afternoon. The combination of technical problem solving and human stories helped to reduce information overload. The resc... See more

Rated 5 out of 5 stars

The Great Britain is a fabulous ship, and a fitting memorial to one of Britain's greatest engineers, Isembard Kingdom Brunel The Boundless Day was a pleasure throughout, with a warm welcome, a... See more

Rated 5 out of 5 stars

Wonderfully organised to by boundless. We used the park and ride, got to Bristol early, and took a leisurely stroll to the SS Great Britain. Even so we were 20 minutes early, which was no problem an... See more


Company details

  1. Nature Preserve

Written by the company

One of the largest membership clubs in the UK for working and retired civil servants and public service employees, Boundless is a mutual, not-for-profit organisation. By providing benefits that help make savings on days out, leisure time experiences, dining and much more, Boundless is dedicated to helping its members make the most of their free time.

Here for our members

Written by the company

Making the most of your free time . . .
At Boundless we work with a wide range of incredible partners to bring our members great savings on access to popular UK attractions. From gardens and places of natural beauty to historical sites and family entertainment, dining, exciting member-only events and much more. For public sector and civil service employees past and present, there's something for everyone at Boundless.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Well organised.

Well organised. Friendly staff.

December 14, 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for leaving us a review. Our team always endeavour to be welcoming and friendly for our members so we're delighted with this feedback. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

I really enjoyed the day

I really enjoyed the day. The crowds were manageable. Food at the venue was good value and tasted good.

Photography exhibition excellent.

Only negative was the weather which meant star not possible.

December 14, 2024
Unprompted review
Boundless logo

Reply from Boundless

Thanks so much for leaving us a review. We're really happy you had a good time. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Very enjoyable talk from an enthusiast…

Very enjoyable talk from an enthusiast presenter who filled the time with lots of helpful suggestions.

December 3, 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you for your review for our Ultimate Christmas Gift Guide online event. Very happy to hear you enjoyed our presenter! We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

Some great suggestions

Got some great ideas on things I wouldn't normally have considered.

December 3, 2024
Unprompted review
Boundless logo

Reply from Boundless

Thank you very much for taking the time to leave us a review. We're really happy our Ultimate Christmas Gift Guide was helpful to you. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 5 out of 5 stars

boundless online event

the talk was informative and gave me a few ideas

December 3, 2024
Unprompted review
Boundless logo

Reply from Boundless

Thanks so much for taking the time to leave us a review. We're really happy you found our Ultimate Christmas Gift Guide online event useful. We have many more events to come and you can keep up to date with what's on here: www.boundless.co.uk/events/whatson

Rated 1 out of 5 stars

Renewal of breakdown cover

I telephoned to renew my Britannia Rescue breakdown cover. After all the commercial waffle I was invited to pay. Used my credit card and it was rejected twice no reason given. In frustration I said I would pay by cheque and put the phone down in disgust. I now see that regardless of the alleged rejection £69 has been taken on that credit card twice! I have to wait five working days for repayment.
What a crazy situation!

November 4, 2024
Unprompted review
Boundless logo

Reply from Boundless

Hi John, thank you for your feedback and we are sorry to hear of your experience with Britannia Rescue. Our Boundless Member Services team are looking into this so Boundless can support you towards a speedy and satisfactory resolution. If you do have any queries in the the meantime, please do contact the team at Boundless on 0800 669944 or info@boundless.co.uk and we'll be very happy to help.

Rated 3 out of 5 stars

I don't understand why membership has got so pricey

The CSMA, as it used to be called, had always been a bit marginal on value. I am still a member but as I'm financially challenged at the moment I'm not sure if I'll renew or not. We like to go to Whitemead so the discount for there is useful, use LV sometimes for insurance although they are very very risk averse so can't insure both our cars with them. We also use Britannia rescue which is the cause of some annoyance, they have added the basic cover to the more expensive plus package but my brittania renewal doesn't coincide with my boundless renewal of a more comprehensive version. Obviously I asked the question how they would deal with that? My presumption was there would be some arrangement for it but apparently it's just hard luck!
The free entries to places are of limited use to us as they tend on average to be focused on middle class pursuits in far away counties. It's always been this way.
The magazine is full of adverts for disabled bathrooms, disability buggies and group holidays for the elderly.
Overall I think it is literally dying with its membership. They'd do well to remember a lot of us old folk aren't ancient in the head.
Is it value for money? Depends on your circumstances and where you live, check it out and decide.

October 4, 2024
Unprompted review
Rated 3 out of 5 stars

Thoughtless environmental impact

Generally find boundless pretty good. It has paid off having it.

But lost 2 stars because I am left with environmental guilt after doing a member day.

We were given brand new lanyards. I jave no idea why. They were not needed for the whole day. So I can only assume it's for advertising.
Then we had to keep them as no one collected them at the end of the day.

If I have to have a guilt chain around my neck and my families neck on all event days, its enough to male me give up membership as I firmly stand by trying to save the environment and I'm not OK with the guilt that goes with pointless waste especially if it's not even reusable. These also had the date printed on them so there was zero intention to reuse

Boundless....please understand than many of us spend our money on day trips rather than "stuff" as its a guilt free way to enjoy a day. We don't want things that male us feel bad on a day out

September 28, 2024
Unprompted review
Boundless logo

Reply from Boundless

Hello and thank you for taking the time to provide feedback. In many cases, the lanyards are required by the venue as part of our agreement to confirm attendees are with Boundless. We do understand and appreciate the environmental impact, which is why we ensure that our lanyards and cards are made from recyclable materials. Additionally, we sanitize and reuse lanyards whenever possible to minimize waste and encourage members to return lanyards to us at the end of the day. Our events team have been notified of your feedback for consideration. We're happy to hear you are making the most of having a membership and we hope member lanyards at our events doesn't spoil your enjoyment of Boundless benefits.

Rated 1 out of 5 stars

Discount, NOT a discount …

Recently received a letter saying my Boundless discount has not been applied to my car insurance at renewal, but it would be if I call LV.
LV do not offer Boundless discount against a renewal. Instead they inflate the price as a new quote to then apply the discount. Boundless need to sort LV out as this is a Con.

August 19, 2024
Unprompted review
Rated 1 out of 5 stars

Not free at £40

Not free at £40

September 3, 2023
Unprompted review
Boundless logo

Reply from Boundless

Thank you for leaving us a review. Boundless membership starts from just £40 per year, but the savings that a member can make from the membership benefits mean the annual fee can pay for itself. You can find out more about Boundless here: www.boundless.co.uk

Rated 1 out of 5 stars

We wanted a will drawn up and went with…

We wanted a will drawn up and went with Boundless because they had a special offer. Signed up and they said we would receive a phone call. Phone call never came. The car insurance used to be excellent but it has gone up nearly 50% in the last 3 years.

August 21, 2023
Unprompted review
Rated 3 out of 5 stars

Just joined and received new members…

Just joined and received new members pack.Days out deals are exclusively based in England not much good for us in Scotland. Also was under the impression that membership was for a couple.Seems I can use my husband's card as long as he is with me when I make a purchase, why not just give me my own card . ? Have yet to work out whether there are any suitable benefits for us as a couple of retired folk.

February 17, 2023
Unprompted review
Rated 1 out of 5 stars

Unhelpful

They were evasive and unhelpful when I queried renewing my Britannia Rescue policy without Boundless membership. They also made mistakes, I think telling Britannia I'd renewed my policy (I hadn't). Took a long time to sort out with several phone calls to them and Britannia Rescue. In the end I saved money my cancelling my Boundless membership and taking out a new policy with Britannia.

August 9, 2021
Unprompted review

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