Best moving company! Highly recommend Bournes if you are moving house. They were professional from the very start. Every associate we interacted with were kind and professional. The team who helped u... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The removal team turned up on time. They were very friendly and helpful. They did not show any frustration when the kitchen table wouldn’t go through the doorway or when the large sofa wouldn’t fit... See more
Company replied
Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with th... See more
Company replied
I and my family have always used Bournes from the days of my Grandmother, and I would never choose any other firm. They are friendly, fun, incredibly clever at getting most things where they are wan... See more
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Company details
Written by the company
**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.
Contact info
Harbour Road, TN31 7TE, Rye, United Kingdom
- 01797228000
- info@bournesmoves.com
- www.bournesmoves.com
4.7
Excellent
954 reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bourne's exceeded our expectations!
Bourne's exceeded our expectations!
The team worked tirelessly to make moving elderly parents as easy as possible.
They were efficient, tidy workers who took care with everything they did and were respectful to the elderly parents who were finding the move very emotional
Thank you to Chris and Dean and not forgetting how helpful Julie in the office was
We really appreciate the kindness everyone gave to us on what could have been a very stressful time. Thank you
August 30, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your lovely review. We’re so pleased to hear that the team were able to make a difficult day a little easier for you and your parents. Moving can be especially emotional in those circumstances, so it means a lot to know the team’s care and kindness made a difference. Wishing your whole family all the best.
Fantastic removals company
Very polite and efficient service, Julia, Scott and all the team did an amazing job for us . They are so helpful and nothing was too much trouble.
August 20, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for sharing your review. Great to hear the Julia, Scott and the whole team supported you with a positive move - thanks for choosing Bournes! Best wishes.
Excellent service throughout entire process.
Bournes responded quickly to our enquiry. A knowledgeable,polite and friendly person came at an appointed time to answer questions and provide a quote, which seemed competitive, plus no other company that actually responded visited the property. Communications were good throughout and the removal team were friendly and efficient.
August 28, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your kind words. We're really glad to hear that you found the pre-move survey valuable, and that the whole process and team was friendly, efficient, and helpful from start to finish. Wishing you all the best in your new home!
Fabulous team and amazing service
The team at Bournes made our move as easy and smooth as it could possibly be. Regular communication from the office and then the removals guys exceeded our expectations in every way. They arrived on time and packed all our things extremely securely; stored them for a couple of months and then delivered them back with extreme efficiency. Nothing was damaged and not a scratch or mark on any of the walls of our new home, despite many, many boxes and lots of heavy furniture! We have no hesitation in recommending Bournes to anyone moving home and/or requiring storage.
August 22, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your 5* feedback. It's always lovely to hear that the team have exceeded expectations and that even complex moves from storage arrive safely and smoothly. We appreciate your recommendation! Best wishes in your new home.
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you! Best wishes in your new home.
Packing, storage, and disposal
Able to book at short notice, also made use of their storage service and disposal service. Would definitely use again
August 26, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you for the 5* review. Glad we were able to help you at short notice - August was an incredibly busy month so we're happy we were able to assist with a positive move. We look forward to helping if ever you need us again. Best wishes.
The removal team were extremely…
The removal team were extremely punctual and polite. After my belongings had been packed, ready to be shipped to Barbados, I was shocked that I had to pay for weeks of storage waiting for a shipping date. It took 13 weeks for my door to door service. I have used other shipping companies in the past, when delivery has only taken 6 weeks, therefore avoiding expensive storage charges. When my belongings arrived, I was extremely disappointed with the amount of unnecessary packing paper used, this wasted valuable space, therefore meant that some of my belongings could not fit in the container. I found the experience very lengthy and after paying a lot of unforseen expenses, far too costly. I would not recommend Bourne and I will not use them again.
August 11, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you for your feedback. We're really glad to hear you found the removal team punctual and polite, but we're very sorry that the overall experience didn’t meet your expectations. We completely understand how frustrating the delays and added costs must have felt. Unfortunately, despite our best efforts, the hold-up with Barbados Customs was beyond our control, and we weren’t able to proceed until clearance was granted. We truly appreciate how disappointing it is when these things are out of your hands. Thank you again for sharing your experience – we’ll continue doing everything we can to make these processes as smooth as possible, even when external delays are involved.
Send spam marketing material wihout consent
Somehow got my personal details when i put my house up for sale, now won't stop sending marketing material i neither want nor asked for.
August 27, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you for your feedback and for raising your concerns.
We work with a specialist data provider, TwentyCi, who use information from a range of GDPR compliant sources (including property portals, the Land Registry and other third-party data suppliers involved in the home moving process) to identify households that may welcome information about removal services. Based on this, they send a single postcard on our behalf to introduce our company. This process is fully compliant with GDPR, but we completely understand that not everyone wishes to receive marketing of this kind and apologise that receiving our postcard has upset you.
You should only ever receive one postcard from us. If you have received more than one, please email your details to marketing@bournesmoves.com
and we will ask TwentyCi to remove your address from their database so you won’t receive further mailings.
We really appreciate you taking the time to let us know.
Five star service
Five star service! Scott and his team were fantastic from start to finish, and in extreme temperatures! Would highly recommend.
August 12, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your lovely review. We’re really glad to hear Scott and the team gave you a great move experience, especially in such tough conditions! We truly appreciate the recommendation and wish you all the best in your new home.
On time (even early)
On time (even early), great approach to the job, great staff, tidy, presentable and efficient. A pleasure to work with
August 13, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your kind words. We're really glad to hear the team made such a positive impression and helped make the day run smoothly. Best wishes in your new home.
Last minute saviours
Came in the last minute after we were let down by the previous company. The removal team were extremely professional, polite and patient both loading and unloading could not have asked for anything better. Would highly recommend them.
July 24, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your kind words. We're really glad we could step in and help after you were let down, and it's lovely to hear the team made such a positive impression. We'll be sure to pass on your comments. All the best in your new home.
Excellent service from start to finish
Excellent service from start to finish. Really friendly helpful guys who went above and beyond to make our move as stress free and fun as possible. Can’t recommend highly enough.
July 24, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your lovely review. We're thrilled to hear the team helped make your move not only stress free but fun too. We really appreciate the recommendation and wish you all the best settling into your new home.
The absolute worst customer service
The absolute worst customer service. I had a call scheduled with them to discuss my move, Andy Greaves totally ghosted me. I reached out to him and he said he had a hard stop, then why were you scheduled to talk to me? Then I receive a message after being asked to fill out all my info, only to be told they were full. I got in touch with someone else at the company, then they told me I could ship and they had availability. The poor guy Andy in sales, the worst person to be working in customer service and sales. The guy needs to adjust his attitude and learn to reach out to someone, that’s your job. I don’t care if you have a hard stop (which was his excuse), reach out to the person you’re working with and reschedule appropriately. What a terrible person to have representing your company.
July 29, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you for your feedback. We’re really sorry we weren’t able to help with your move on this occasion. Unfortunately, the incorrect phone number provided in your enquiry meant we were unable to reach you as planned before the end of the business day. We know how stressful planning a move can be and we’re sorry this added to your frustration. We’re glad you found an alternative and wish you all the best with your relocation.
End to end perfect
From the first phone call through to the end delivery Bournes were amazing. Julia was thorough and so helpful, whilst both teams that removed us and delivered to our new home were not just professional but really nice guys. Took the stress out of a stressful time and would highly recommend.
July 22, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you so much for your lovely review. We're really glad to hear Julia and both our moving teams made the whole process feel smooth and supportive for you. It's great to know we could help take some of the stress out of your move. All the very best settling into your new home!
Bournes were fantastic
Bournes were fantastic throughout the entire process.
The type guys that came on the day of the move were friendly, professional and super efficient.
I am very glad we chose Bournes for the move.
July 16, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you for your kind words! We're so pleased to hear the team made moving day feel easy and that their friendly, professional approach stood out. We're really glad you chose us too - wishing you all the best in your new home!
Relocation
Excellent communication. Professional friendly staff. Nothing was too much trouble
July 1, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you Sue! Best wishes in your new home.
Very considerate team from the initial survey to final packing and move
Very considerate team from the initial survey through to the actual move itself. Very friendly and flexible staff made the move as painless as possible.
Professional throughout the process
June 26, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you for sharing your lovely feedback. We know by the time you get to move day it's been a stressful process, so we're always delighted to hear that our team have helped make move day a little less painful. Thanks for choosing Bournes, we all wish you the very best in your new home.
Great service
Friendly, experienced staff who were easy to talk to. The whole experience was much easier than expected.
June 6, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you for sharing your review, we really appreciate it. We know it can be intimidating having strangers come in to your home, so it's always lovely to hear our friendly team were able to put you at ease and make moving day comfortable and easy for you. Best wishes in your new home.
The guys worked really hard hard and…
The guys worked really hard hard and did a fantastic job with no breakages, no damage of any kind and all on time. Great experience, Thank you Bournes !
June 17, 2025
Unprompted review
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you David, great to hear you had a happy move experience. Best wishes!
Reply from Bournes Moves - Removals, Storage & Shipping
Thank you! Best wishes in your new home.
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