Boutique Retreats Reviews 

330
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning locations, extremely comfortable accommodations, and the seamless booking process handled by exceptionally helpful staff members. Many visitors highlight that the properties are wonderfully equipped, beautifully decorated, and provide a truly peaceful and relaxing environment for their holiday getaways. Some reviewers were not happy with specific property issues, noting problems like unexpected maintenance troubles, cleanliness shortcomings, and uncomfortable living room furniture. A few guests also mentioned specific difficulties regarding low water pressure, missing basic items, or encountering temporary facility failures during their time staying there.

What people talk about most

Location

Clients share positive opinions on location, highlighting the stunning natural surroundings and peaceful... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that properties are very well equipped and... See more

Quality

Customers had positive experiences with quality, highlighting that properties are beautifully designed,... See more

Booking process

Customers consistently note positive experiences with booking process, describing the system as simple,... See more

Service

Users describe positive interactions with service, highlighting luxury, comfort, and impeccable experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed at Akin in Devon, which was the second time we booked with Boutique Retreats. The booking process is easy, the staff very helpful and responsive, and the retreat was wonderful. The arrival g... See more

Rated 5 out of 5 stars

Just had the absolute pleasure of a weekend at The Mizzle. All of the ladies at Boutique Retreats were so helpful and friendly and the whole booking procedure was a breeze. The property itself was bey... See more

Rated 5 out of 5 stars

Very efficient process for booking and then good directions for finding the house. Very nice owner who lived next door and dealt with a couple of minor issues quickly and without fuss. Lovely house wi... See more

Rated 5 out of 5 stars

My husband and I stayed at New England Lodge with my parents and our dog for one week over the Christmas holidays, and we truly had an amazing time. The house is very spacious, bright, and stylish,... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

330 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(330)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Snug in the Cotswolds…

We stayed in The Snug in the Cotswolds - the cottage was gorgeous and we were greeted with a lovely welcome pack of food which meant breakfast was sorted! The location is perfect for exploring the Cotswolds, and is very quiet and idyllic with a fab pub a 10 min walk away. Would recommend!

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

5 star experience.. guaranteed!

This is the third year I have used Boutique Retreats for a weeks break in October… the luxurious photos of the accommodations on the website are 100% accurate.. when you arrive at your location it looks exactly like the photos! All the properties are gorgeous and the welcome hampers are a real treat and a fabulous touch to make each stay memorable.. There are so many properties to choose from all over the UK and a comprehensive list of filters so that you can find precisely what you are looking for.. I always choose dog friendly, because I always take my dog! And I’ve never been limited in my choice.

I wouldn’t hesitate in recommending BR… I promise you won’t be disappointed.. but you might not want to go home!

October 21, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect cottage and location

The cottage at Stippy Stappy is beautiful and has everything you need, and we loved the location! Walking to the beach, having coffee and cake or a Cornish pasty and cosy evenings in front of the wood burner. We went on some amazing walks around the coast and had some great meals out nearby. Fantastic holiday!

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful property in a stunning location

Stunning, well equipped property in a beautiful location. The accommodation was superb with just about everything you might need catered for. Spacious rooms, particularly well equipped kitchen, lots of storage, log burner, underfloor heating, comfortable seating and beds. Plenty of space to entertain or just kick back and relax. A perfect get away!

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great private property in a lovely setting

Great and unique accommodation in a lovely, private location. Well equipped and very comfortable - a great base from which to explore the surrounding areas - Wells, Bath, Cheddar Gorge and more. The nearest pub is a 25 minute walk - you should take a torch if making the trip in the autumn/winter months in the evening. We thoroughly enjoyed our stay and our dog loved the secure garden. Welcome basket went down a treat too!!

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

The Hayloft at Trevear Farm

We took The Hayloft at Trevear Farm for a long weekend break and could not have been more impressed with the standard of the accommodation and the facilities generally. The owners really set the standard here. Ideally placed just a few miles from Padstow and some wonderful countryside and coastline we could not have found a better, more comfortable retreat.

October 14, 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BOOK WITH THEM!

Day from hell! We travelled down from Nottingham to Cornwall, didn’t even stay a night as APRODITE, the cottage that we booked via ‘boutique retreats’ was absolutely nothing like what had been marketed and advertised on their website. Pest control plug ins everywhere and ground dirt. We couldn’t wait to flee from the property. First and last time I would ever use the company. I also may add, that they clearly only HAND PICK the reviews they put on their website as they are all positive. I really wish I had read some of the trust pilot reviews about them before booking and not got sucked into their beautifully presented website. That in our case the property did not resemble anything like what had been completely mis sold to us.

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

The Swallow’s Nest near Thirsk

The Swallow’s Nest is a beautifully designed, super comfortable and airy retreat with everything you need for your stay. Even a view with sheep! Fabulous walks right on the doorstep and further away on the moors, coast, dales and local countryside. Wonderful Rievaulx and Byland Abbey are close and many villages and towns to visit. The cottage is a lovely place to return to after a busy day and a really comfortable place to be if you don’t want to go out. We loved our time there.

September 19, 2022
Unprompted review
Rated 5 out of 5 stars

Taste, atmosphere and comfort

Very comfortable and tasteful cottage in a delightful location. A small problem was dealt with swiftly and efficiently. We paid more than in other places but the extra money was 100% worth it.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Perfection

If you asked for the perfect retreat Broadview would be it. Beautiful and immaculate property with fantastic views and so peaceful. The owners were lovely and very helpful and friendly. What more could you want.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Devine location

Devine location, breathtaking views, perfect Little Sur.
Sunsets and 180 degree views of the sea.
A perfectly relaxing and restorative place.
Simply put, heavenly.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous stay at Penda cottage

We have booked and stayed at a couple of Boutique Retreat cottages and they always been of high quality.
You get to a place in your life when you expect a touch of luxury and having recently stayed at Penda cottage in cornwall it certainly delivered.

September 4, 2022
Unprompted review
Rated 4 out of 5 stars

Beautifully decorated property

Beautifully decorated property. Generously equipped for all needs. Perfect location. We had a lovely week here. Only downside is only one parking space - so for 8 people you would require another parking space which is very hard to come by in St Ives. Makes it a bit more stressful than it could be.

August 11, 2022
Unprompted review
Rated 1 out of 5 stars

We left early

Me and my husband stayed at Rockton Mews for my 60th birthday gift, and we ended up coming back a day early because we'd become so fed up at the quality of the stay.

The website describes the 'retreat' as peaceful and secluded. As the retreat itself is semi-attached to the owner’s home I wouldn't describe that as secluded. Also due to the owner’s main door and car being next to the bedroom windows my husband was woken up every time the owner left his home and drove off early in the morning- I wouldn't describe that as peaceful!

The sea views from the bedrooms that the website promised were obstructed by the owner of the homes multiple cars and our one allotted car space- so instead of the ocean I got to wake up to the sight of someone's Mercedes!!

The hessian sack armchair has a nice aesthetic but was so rough that after being sat in it for 15 minutes I was brought out in a rash.

We submitted a review for the website which for obvious reasons they haven't put online.

August 8, 2022
Unprompted review
Boutique Retreats logo

Reply from Boutique Retreats

Dear Lynne,

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were dissatisfied with your stay at Rockton Mews.

We always strive for perfection with our retreats and only wish to ensure our guests have a beautiful stay, so it is very disappointing to read your feedback.

It is such a shame that you did not reach out to us during your getaway, as we would have loved to have the opportunity to make the points raised right for you and seek a resolution at the time of your stay.

We do advise within the retreat description on our website that the owner of Rockton Mews occupies the separate clock tower section of the property, on occasion. We are disappointed that this was to your dissatisfaction, despite our transparency on the listing page.

If you would like to discuss this with our team, please do call us on 01872 553 491 or email us at enquiries@boutique-retreats.co.uk and we’ll be happy to assist further.

We can only apologise that you remain disappointed following your stay and we very much hope to welcome you in the future.

With best wishes,

The Boutique Retreats Team

Rated 5 out of 5 stars

High standard properties

My wife and I have stayed in three Boutique Retreat properties over the past year or so and all have been quite unique and finished to a very high standard indeed. We consider the accommodation to be part of the holiday experience overall (whatever the weather!) and not just somewhere to sleep. They're not the cheapest but for a lovely holiday experience we think that they are definitly worth looking at.

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Santuary - it really is!

Sanctuary was exactly that! It was perfect for our needs and requirements with lovely decoration/interiors. It was also fabulous to have original artwork on the walls that was available for purchase.

August 3, 2022
Unprompted review

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