WOW my BigW 2 thermal pairs were delivered by FREE Priority Service within 2 days ! the best valued service EVER ( in my born 79 days ) save $1,000s off pension &or savings NIL heating 7... See more
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My order arrived earlier than expected via Australia Post. Very happy with the item I purchased (Christmas gift). It was exactly as described, good quality & great price. I definitely recommend this b... See more
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Purchased the battery powered salt and pepper grinders as firstly I like the sleek look of the shaker and a peep hole to check level of salt or pepper. I was tired of purchasing salt and pepper grind... See more
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Really impressed with the quick dispatch of my new sheets. Communication was friendly and helpful throughout, making the whole ordering process easy. Excellent service so far—I wouldn’t hesitate to or... See more
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Company details
Written by the company
Boutique Retailer are one of Australia’s fastest-growing online retailers with a selection of leading brands & our exclusive in-house collections bringing you quality and style at unbeatable prices.
Contact info
Australia
- www.boutiqueretailer.com.au
4.4
Excellent
678 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Terrible experience! Buy elsewhere
I purchased a hat from Boutique Retailer, but when it arrived it was obviously the wrong one.
When I told Boutique Retailer they claimed the hat they sent me was “part of the same product line, and variations in stitching and material composition can occur between batches”.
This is total rubbish and a blatant lie. The hat I received has a different product label from the one I ordered and its own distinct listing on their website.
Not only that, it is CHEAPER than the one I paid for. That’s effectively stealing and an appalling way to treat a customer who purchases from you in good faith.
Despite multiple attempts to contact Boutique Retailer’s customer service team, as well as sending them photographic proof, I’ve been left out of pocket.
Their response was ‘If you are not satisfied with the item, you’re welcome to return it for a refund’. Of course, that means posting the item back at my own expense, so I lose even more money.
Under Australian Consumer Law, I am entitled to a remedy for products that do not match their description. By refusing to provide a prepaid return label for an item that is clearly not what I ordered, Boutique Retailer is failing to meet their legal obligations to provide a cost-free remedy for a major failure.
I’ve never left a negative review like this before. But why should Boutique Retailer be allowed to get away with such dishonesty?
It’s not even about the money. It’s the principal.
My advice is if you’re thinking of buying something from Boutique Retailer DON’T DO IT.
I’ve now raised a dispute with my financial institution.
A terrible experience that I will not be repeating ever again.
May 16, 2026
Unprompted review
Reply from Boutique Retailer
Tom, thank you for taking the time to share your concerns. We are sorry to hear that your experience did not meet expectations. Our team aims to resolve all issues fairly and we would welcome the opportunity to review this matter further with you. Please contact us directly with your order details so we can assist.
Get some cotton wear into your life
The items were as described and they are the most comfortable cotton nightdress I've ever had. I was delighted I could buy sizes too big and have an oversize nightie. I've told another friend too.
June 9, 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Linda. We are so pleased to hear that you are enjoying your purchase and that it has been such a comfortable fit for you. Your recommendation means a lot to us, and we truly appreciate your support. 😊
Excellent service .
Excellent service .. so easy - easier than going to Bunnings. Product was ordered on a Tuesday and delivered the following Monday - to Far North Queensland - amazing.
June 2, 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Elizabeth. We are delighted to hear everything went so smoothly and that your order arrived so quickly. We truly appreciate your kind words and are grateful for your support. 😊
Fast delivery and the products were…
Fast delivery and the products were excellent value
June 5, 2026
Unprompted review
Reply from Boutique Retailer
Thank you, Lynette. We truly appreciate your kind feedback and are delighted everything arrived smoothly. We hope to serve you again soon.
Reply from Boutique Retailer
Thank you, Rob. We really appreciate your support and are glad everything went smoothly. Enjoy your purchase and we look forward to serving you again in the future.
Excellent supplier
I recently bought candles from this company through Ebay. They were a good price and arrived promptly in perfect condition. I'm happy to buy from Boutique Retailer again.
June 3, 2026
Unprompted review
Reply from Boutique Retailer
Hi Peter, thank you for your kind support. We are delighted to hear everything arrived as expected and that you had a positive experience with us. We look forward to serving you again soon.
The moccassins were delivered very…
The moccassins were delivered very quickly. They are comfy warm & fit perfectly.
Thank you
May 25, 2026
Unprompted review
Reply from Boutique Retailer
Hi Debbie, thank you for your lovely feedback. We are delighted to hear you are enjoying your purchase and that everything worked out so well. We truly appreciate your support.
Big W products
I bought the products through the Big W website and it was easy to use for searching and buying the products. The products were shipped within a few days and arrived in good condition.
May 18, 2026
Unprompted review
Reply from Boutique Retailer
Hi Janis, thank you for taking the time to share your experience. We are pleased to hear everything went smoothly and that your purchase arrived safely. We truly appreciate your support and hope to serve you again soon.
Amazing fast delivery so happy thank…
Amazing fast delivery so happy thank you so much
May 30, 2026
Unprompted review
Reply from Boutique Retailer
Hi Bubbles, thank you for your wonderful feedback. We are thrilled to hear you had such a positive experience and truly appreciate your support. Enjoy your purchase and we hope to serve you again soon.
Illegal returns policy
Refused to return an item because it was used. This is despite it was used once and found to not work as intended.
I will never use this company again
June 1, 2026
Unprompted review
Reply from Boutique Retailer
Hi Capital, thank you for sharing your experience. We are sorry to hear about your disappointment and understand your frustration. Please reach out to us directly so we can review the matter further and do our best to assist you.
Excellent service prompt acknowledgment
Excellent service prompt acknowledgment
May 21, 2026
Unprompted review
Reply from Boutique Retailer
Hi Dave, thank you for your kind feedback. We are delighted to hear you had a positive experience and truly appreciate your support. We look forward to assisting you again in the future.
All good thanks
May 28, 2026
Unprompted review
Reply from Boutique Retailer
Hi Philip, thank you for your feedback. We are pleased to hear everything went well and truly appreciate your support.
a very happy purchaser
Advertised as real leather and it was very happy with purchase and quick delivery highly recommend
May 29, 2026
Unprompted review
Reply from Boutique Retailer
Hi Ray S, thank you for your feedback. We are pleased to hear you were satisfied with your purchase and the quick delivery. We truly appreciate your recommendation and support.
Great service great product
Great service great product. I trust this seller 💯. Thank you
May 28, 2026
Unprompted review
Reply from Boutique Retailer
Hi Ralph, thank you for your kind feedback. We are glad to hear you are happy with your purchase and appreciate your trust in us. Your support means a lot and we look forward to serving you again.
Product arrived as described and…
Product arrived as described and quickly ! Great quality
May 27, 2026
Unprompted review
Reply from Boutique Retailer
Hi John, thank you for your kind feedback. We are pleased to hear everything met your expectations and that your order arrived quickly. We truly appreciate your support and look forward to serving you again.
Reply from Boutique Retailer
Hi Mark, thank you for your kind feedback. We are pleased to hear you are happy with your experience and truly appreciate your support. We look forward to serving you again.
Product is poor quality
Product is poor quality. Metal feet are not machined smooth. Skewers are dangerously thin. Disappointed in this product…
May 1, 2026
Unprompted review
Reply from Boutique Retailer
Hi Sharon Anne, thank you for sharing your experience with us. We are sorry to hear the item did not meet your expectations and we truly appreciate your feedback. Please feel free to contact us directly so we can better assist you and help resolve the issue. Your comments are valuable to us as we continue improving our products and service.
Fast delivery
Fast delivery, great price and free delivery!!! Love Myer!!!!
May 21, 2026
Unprompted review
Reply from Boutique Retailer
Hi Vickj, thank you so much for your lovely feedback. We are delighted to hear you were happy with the speedy service, value, and delivery experience. We truly appreciate your support and look forward to serving you again soon.
Twas a perfect fit and I will buy two…
Twas a perfect fit and I will buy two more
May 23, 2026
Unprompted review
Reply from Boutique Retailer
Hi Jack, thank you for your wonderful feedback. We are so happy to hear everything worked out perfectly for you, and we truly appreciate your support. We look forward to your next purchase.
Reply from Boutique Retailer
Hi Jeevan, thank you for your kind feedback. We are delighted to hear you were happy with the quality and truly appreciate your support. Hope to serve you again soon!.
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