It was mostly a positive experience. The order was easy to place and the items came quickly but I was disappointed that it allowed me to select and purchase an item that I was then told was unavailabl... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I read the reviews and noted that the sizing was a bit mean so I deliberately ordered a size up from my normal size. The bra was far too tight despite this. I considered ordering the next size up bu... See more
Company replied
I ordered two bras. However I was happy with neither. The photos on the website doesn’t show the inside of the bra so one of them is very padded which I wasn’t expecting or wanting. The other one mad... See more
Company replied
The website and shopping experience was user friendly, they have a wide ramge of variety of items to choose from however they could do better with using sustainable and durable products as I jad to r... See more
Company replied
Company details
- Underwear Store
- Activewear Store
- Lingerie Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.
Contact info
3rd Floor 1, St. George’s Road, SW19 4DR, London, United Kingdom
- www.bouxavenue.com
3.7
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
Wanted to exchange and online order at Glasgow Silverburn store and the service could not have been better. Best service I have received in a high street store for a long time.
Online order experience was also first class. Would definitely use again.
February 9, 2026
Unprompted review
Reply from Boux Avenue Limited
We are sorry to read that you have not received your items.
If you would like us to look into this matter further, please feel free to respond to the information request form I have sent across on Trust Pilot today. Once we have the relevant information we will do our best to help you move towards a resolution.
Many thanks
Tom
Boux Avenue Customer Relations
Original order was lost
Original order was lost, had to do a complete reorder online as customer service were not allowed to process a new order. Order placed with plenty of notice.
February 13, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Pete
Thank you for your feedback regarding your recent order experience.
We are sorry to hear that your original order was lost. We understand the frustration of having to place a complete reorder online because our customer service team was unable to process a replacement order directly.
We appreciate you bringing this to our attention and for placing the order with plenty of notice despite the administrative hurdles.
Many thanks
Tom
Boux Avenue Customer Relations
Callie - Cardiff St. David’s
I don’t often leave reviews, but I really wanted to sing the praises of Callie from the Cardiff St. David’s store who was so helpful to my sister and I during our bra fittings. She went above and beyond to make sure we got exactly what we wanted and felt great about our choices. She was so kind and chatty with expert knowledge, and we left with some perfectly fitting bras which we both love. Great customer service deserves to be recognised - so thank you Callie!
February 12, 2026
Unprompted review
Avoid, do not buy!
Firstly the strapless bra offered no support, it was a terrible product. Then when I returned it in December 2025, now as I write this review I am still waiting & having to actively chase the refund.
December 2, 2025
Unprompted review
Reply from Boux Avenue Limited
Good Morning Ashleigh.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am very sorry that you have had to actively chase your refund and for the frustration and inconvenience this has caused. We completely understand how disappointing this must have been, particularly after returning the strapless bra in December 2025.
I can assure you that your refund was actioned this morning, and it should be reflected in your account shortly. We sincerely apologise that this process has taken longer than expected and that you have had to follow up multiple times. Please be assured that we have reviewed this internally to help prevent similar delays in the future.
We truly appreciate your patience and thank you again for bringing this matter to our attention. Your feedback helps us improve our service and ensure a better experience for all customers.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
My daughter bought me pj's in a bag for…
My daughter bought me pj's in a bag for Christmas. I'm hooked, bought us each another pair. So comfortable and beautiful. Love my pjs. Am now browsing online ... what will be next?
February 7, 2026
Unprompted review
Great service
From browsing the website, reading descriptions, checking the size guide to placing in the basket and right through to purchasing - all was extremely easy. Quick delivery. Well packaged. Quality products, perfect fit and all sizes and products were exactly as ordered. Very happy with all purchases and will definitely order again from Boux Avenue.
February 6, 2026
Unprompted review
Didn’t send my order/ held funds
Didn’t send my order. Held my money for 2 weeks and then told me it’s due to account history but I haven’t done anything. They wouldn’t even explain it to me. I had to chase them several times to even get my refund. Diabolical
February 3, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Junnie
Thank you for your feedback regarding your recent order.
We are sorry to hear that your experience did not meet expectations and for the issues regarding the cancellation and refund process.
We appreciate you bringing this to our attention, and we will ensure your comments are passed to the relevant team for review.
Many thanks
Tom
Boux Avenue Customer Relations
still not received ordered 7 days ago…
still not received ordered 7 days ago for my wifes birthday paid £3.99 postage. still not here. not happy!
February 9, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Morning Ray,
Thank you for your review, I hope you are well today!
I am very sorry to hear about your experience you have described, this is certainly not what we wish for our customers.
If you would like us to look into this matter further, please feel free to respond to the information request form I’ve sent across on Trustpilot today.
Once we have the relevant details we’ll do our best to assist you and help move towards a resolution as quickly as possible.
Kind regards
Sarah- Customer Relations Executive
Pretty bralette
Pretty bralette. Nice fit. I hate bras, and this one from Boux is padded , has a bit of lace. Perfect. Nicely packaged, and arrived really quickly. My first buy from this company. I have returned.
February 9, 2026
Unprompted review
Incorrect item sent and completely unhelpful
After receiving my order and them sending me the complete wrong product and size. I spoke with customer service who just provided me a QR code to send it back and told me it would be investigated. The original product I wanted is now out of stock and I can no longer get this. All in all I feel the customer service has been completely unhelpful in regard to my situation.
February 5, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Morning Rebecca,
Thank you for your review, I hope you are well today!
I am very sorry to hear about your experience you have described, this is certainly not what we wish for our customers.
If you would like us to look into this matter further, please feel free to respond to the information request form I’ve sent across on Trustpilot today.
Once we have the relevant details we’ll do our best to assist you and help move towards a resolution as quickly as possible.
Kind regards
Sarah- Customer Relations Executive
Wrong order sent and a LOT of effort and expense from me to correct it!
Waited ages long time for my delivery and when it finally came it was completely wrong and must have been someone else's order. I phoned to ask what to do about it and as lovely as the customer services person was, their process for this was shocking. They had to manually send me a return label, I had to take it to the post office then call them back to say I'd posted it in order to get a refund. They couldn't re-order it for me and couldn't give me a discount code so I got the same 15% discount when I reordered it myself. They offered me points but they didn't cover the discount I had on the original order. So much effort and expense expected of me as a customer when everything was entirely their fault. Just not good enough! It's completely put me off ever ordering from them again.
February 6, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Morning Hannah,
Thank you for your review, I hope you are well today!
I am very sorry to hear about your experience you have described, this is certainly not what we wish for our customers.
Please be assured that this has been raised to our warehouse team for an internal review to find out what went wrong on this occasion.
We appreciate your feedback and giving us the chance to improve our service in the future.
Kind regards
Sarah Customer Relations Executive
Awful company avoid at all costs… I’ve…
Awful company avoid at all costs… I’ve bought from boux lots of times in store and always been great online unfortunately terrible never again. Things we’re missing out of my parcel to be told by live chat and a phone call to customer service manager thought there’s nothing there going to do about it. So a dressing gown cost me £70. Horrible horrible customer service never again will I buy from them.
February 3, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Morning.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am very sorry to hear about your experience and understand how upsetting and frustrating this situation must have been, particularly given your previous positive experiences shopping with us in store.
We believe our team has already advised you to contact your payment provider, as this will be the most appropriate way to review the matter further. Your payment provider is able to carry out an independent investigation and assist you directly with obtaining a refund for the item in question.
We appreciate that this outcome may not have met your expectations and we are truly sorry for the disappointment this has caused.
Your comments have been noted and will be shared internally to help us review our processes and customer service standards going forward.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
Excellent service and quick delivery.
February 4, 2026
Unprompted review
Good saving ordering from sale
Ordered from the sale excellent service. Everything arrived as described and in a timely manner.
January 27, 2026
Unprompted review
Everything was easy to find
Everything was easy to find. Great deals on which helped me choose my purchase. Fast delivery (within 2 days).
February 1, 2026
Unprompted review
I am a member
I am a member. I entered my address when purchasing but the package was returned by Royal Mail because there was no delivery address on the package. This was not my fault. It was sent back to the warehouse & I am awaiting my refund. I was informed that this will take time & I would have to reorder the items again online but the items are no longer in stock. I was disappointed because I was so looking forward to receiving the 2 pairs of pyjamas.
February 3, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Morning Dorothy.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am really sorry to hear about the issues you experienced with your recent order and we completely understand how disappointing this must have been, particularly as you were looking forward to receiving the two pairs of pyjamas.
We appreciate you bringing this matter to our attention, as this is not the experience we want for our customers.
To allow us to look into this in more detail and provide you with the best possible support, please reach out to our Customer Care team on 0333 0383 438. Alternatively, you can raise a case and email us via our website, and a member of the team will respond within 48 hours.
Our Customer Care team will be happy to review what happened and discuss the available options with you in order to help put this right.
Thank you again for your feedback and please accept our sincere apologies for the inconvenience caused.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
I am still trying to resolve my issue…
I am still trying to resolve my issue with this company since January!! Again they respond to my poor review stating they want information from me and they have sent me a form …. No such form!!! I am so frustrated with this company. I have also been dealing on instagram along with WhatsApp chat and still no one will refund me for goods I purchased that were cancelled.
The customer service at this company is shocking!!!! Avoid!!!
January 2, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Afternoon Louise.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am very sorry for the frustration this situation has caused and understand how upsetting it must be to have been trying to resolve this for such a long time.
We can see that the refund has been processed by us on 20/01/2026. However, to assist you further in retrieving the funds from your payment provider we are currently liaising with our finance team to obtain an ARN number. You can then take this number to your bank which will help them locate the refund.
As soon as we receive a response from our finance team, we will of course be in touch with you directly.
Thank you for your patience while this is being investigated and we appreciate you bringing this matter to our attention.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
Never got shipped
My order has never been shipped, even after i emailed mutiple times and got no response at all
February 7, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Afternoon Darcie.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
We are very sorry to hear that your order has not been shipped and that you have not received a response to your previous emails.
I can completely understand how frustrating and disappointing this must be and we apologise for the inconvenience caused.
Please reach out to our Customer Care team on 0333 0383 438, where a member of the team will be happy to look into this matter for you as a priority.
We hope our Customer Care team can put this right for you as quickly as possible and provide you with an update.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
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