It was mostly a positive experience. The order was easy to place and the items came quickly but I was disappointed that it allowed me to select and purchase an item that I was then told was unavailabl... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I read the reviews and noted that the sizing was a bit mean so I deliberately ordered a size up from my normal size. The bra was far too tight despite this. I considered ordering the next size up bu... See more
Company replied
I ordered two bras. However I was happy with neither. The photos on the website doesn’t show the inside of the bra so one of them is very padded which I wasn’t expecting or wanting. The other one mad... See more
Company replied
The website and shopping experience was user friendly, they have a wide ramge of variety of items to choose from however they could do better with using sustainable and durable products as I jad to r... See more
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Company details
- Underwear Store
- Activewear Store
- Lingerie Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.
Contact info
3rd Floor 1, St. George’s Road, SW19 4DR, London, United Kingdom
- www.bouxavenue.com
3.7
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I returned an online order
I returned an online order. They sent me an email telling me they received the return and I’d get my refund. This was the 2nd Feb and I am still waiting on my refund. I contacted the customer service who told me they had no record of my return even though I sent them on the proof of postage and the email they sent me saying they received the return!!! So I don’t know how that’s possible.
I will not be ordering from here again and I will definitely not recommend here to anyone else.
February 2, 2026
Unprompted review
Reply from Boux Avenue Limited
We are very sorry to read about the issues with your return and refund. It is concerning to hear that despite receiving an email confirmation of your return on 2nd Feb, you are still waiting for your refund and have been told there is no record of the return.
If you would like us to look into this matter further, please feel free to respond to the information request form I have sent across on Trust Pilot today. Once we have the relevant information we will do our best to help you move towards a resolution.
Many thanks
Tom
Boux Avenue Customer Relations
The delivery was quick and the product…
The delivery was quick and the product is very good, the only complaint I have is the web site and what you are ordering is misleading ( incorrect advertising) so you don’t end up with what you thought you ordered.
February 12, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Mark
Thank you for your feedback regarding your recent order.
We are pleased to hear that the delivery was quick and that you found the product to be very good.
However, we have noted your comments regarding the website description being misleading and your concerns about incorrect advertising. We understand how important it is that the product received matches the expectation set online.
We appreciate you bringing this to our attention, and we will pass your feedback to our ecommerce team to review the product listing accuracy.
Many thanks
Tom
Boux Avenue Customer Relations
Delivered in 2 days
Delivered in 2 days
Packaging good
Delighted with purchase
February 14, 2026
Unprompted review
Bought an outfit for valentines weekend…
Bought an outfit for valentines weekend half the order didn’t show up
Got next day delivery
And the customer service is shocking
February 12, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Elaine
Thank you for your feedback regarding your Valentine's weekend order.
We are very sorry to hear that half of your order did not arrive, despite selecting Next Day Delivery. We understand how disappointing this is, especially given the specific occasion.
We have also noted your comments regarding the poor customer service experience.
We appreciate you bringing this to our attention, and we will pass your feedback on to our logistics and customer care teams for review.
Many thanks
Tom
Boux Avenue Customer Relations
Order not received at all till 18th Feb
Ordered on 8th Feb and until the 17th evening haven’t received it at the Rymans Wimbledon. They said it’s still in transit.
February 17, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Brian
Thank you for your feedback regarding your Click & Collect order at our Wimbledon store.
We are very sorry to hear about the significant delay in your order arriving. It is disappointing that despite ordering on the 8th of February, the item had still not arrived by the 17th and remained stuck in transit.
We understand the frustration of waiting for an order.
I can see that your order has now been refunded by our Customer Care team on 18th February 2026.
Many thanks
Tom
Boux Avenue Customer Relations
We've always loved boux avenue since…
We've always loved boux avenue since the first time we used them and this was no different. Only changed to a 4 star as either sizing is wrong or over the last year my partners size has reduced.
February 13, 2026
Unprompted review
Very slow I’ve been asked to review…
Very slow I’ve been asked to review products that I still haven’t received
February 17, 2026
Unprompted review
Reply from Boux Avenue Limited
We are sorry to read that you have not yet received your products and that the delivery has been very slow. We also apologise for the timing of the review request arriving before your order.
If you would like us to look into this matter further, please feel free to respond to the information request form I have sent across on Trust Pilot today. Once we have the relevant information we will do our best to help you move towards a resolution.
Many thanks
Tom
Boux Avenue Customer Relations
Fantastic quality
Fantastic quality! Easy to navigate online and trouble-free ordering / delivery.
February 12, 2026
Unprompted review
My order was cancelled without my knowledge
My order was cancelled and I wasn’t even notified about it, had to investigate myself and after multiple attempts to get into contact, was told my order was cancelled due to insufficient stock.
February 9, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Afternoon S N.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am very sorry to hear that your order was cancelled without notification and that you had to investigate the issue yourself. We completely understand how frustrating this must have been, especially after multiple attempts to contact us.
Please be assured that your comments have been shared with the relevant teams so we can review our communication processes and improve the way customers are kept informed in situations like this.
We sincerely apologise for the inconvenience caused and appreciate your patience throughout this process.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
Great experience and prompt delivery
February 13, 2026
Unprompted review
Took over a week to get items delivered
February 16, 2026
Unprompted review
Reply from Boux Avenue Limited
Good Morning Mark.
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
I am really sorry to hear that your items took longer than expected to be delivered and completely understand how frustrating this must have been, especially if you were expecting them sooner.
We appreciate you bringing this to our attention, as feedback like yours helps us review and improve our delivery processes to ensure a smoother experience for all customers in the future. Your comments will be shared with the relevant teams so that we can continue to enhance our service.
Thank you again for your feedback and we hope that your items have now arrived and that you are happy with your purchase. Please do not hesitate to contact us if you require any further assistance.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
Great choice of small back sizes
Ordered some bras for my teenager, great choice of smaller back sizes (28/30) with cup size DD+ , cannot get these sizes anywhere else.
Lovely material good quality.
Quick delivery and easy returns as i ordered multiple sizes to get the perfect fit.
February 11, 2026
Unprompted review
Easy site to navigate
Easy site to navigate. Good quality, good prices and very helpful customer service
February 9, 2026
Unprompted review
First time buying from Boux
This was my first time buying from Boux. My friend recommended you ! It was easy to use the site and my new pyjamas were delivered quickly. The pyjamas are the perfect length - I'm tall !! They look great, feel silky on the outside but soft on the inside. Absolutely gorgeous 😍
February 7, 2026
Unprompted review
Terrible pjs
The quality of the pyjamas are absolutely terrible, I have only worn my pjs for one night and the thread from the seam has started to come of, also the thread form the fabric has come of. Poor quality clothes!
October 4, 2025
Unprompted review
Reply from Boux Avenue Limited
Good Morning Ruhena
I hope you are well today.
Thank you for taking the time to share your experience with us here at Boux Avenue.
We are very sorry to hear about the issues you have experienced with the quality of your pyjamas and we completely understand how disappointing this must be, particularly after wearing them for only one night.
Please reach out to our Customer Care team on 0333 0383 438, where a member of the team will be happy to assist you further and discuss the next steps. Alternatively, you can raise a case and email us via our website and we will respond within 48 hours.
We hope our Customer Care team will be able to review this promptly and put things right for you. Your feedback is very valuable to us and will help us ensure that our products meet the high standards our customers expect.
Have a good day!
Sara - Customer Relations Executive
Boux Avenue
Bluewater Store
I went to the Bluewater store yesterday (14/02/2026), where I needed some help with finding a new bra and needed a fitting. I had such amazing and lovely help from Freya, who was so kind and lovely. She helped fit and try on a variety of styles for what I was looking for. Would highly recommend the store and Freya.
February 14, 2026
Unprompted review
Where are my knickers.
Having ordered 2 sets of underware for valentines day gifts, i was horrified to find only the Bras in the gift box and no knickers. When my wife opened the box. I've now had to re buy the knickers again to get them for the complete set.
Really poor of the staff on special orders before dispatch, there clearly is no quality control in this company. The cost.
£86 and now the additional £38 i should not have to pay.
Wont use this company for online order again and use other companies instead.
February 14, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Mark
Thank you for your feedback regarding your Valentine's Day order.
We are incredibly sorry to hear that the gift box arrived with only the bras and no knickers. It is unacceptable that such a special gift was incomplete when your wife opened it, and we understand your frustration at having to spend an additional £38 to complete the sets due to our quality control failure.
Please reach out to our Customer Care team on 0333 038 3438. Alternatively, you can raise a case and email us via our website and we will respond within 48 hours. Hopefully our customer care team can put this right for you.
Many thanks
Boux Avenue Customer Relations
Bra and free matching knickers arrived…
Bra and free matching knickers arrived quickly . Lovely lace . Good fit generally, but slightly small back
February 11, 2026
Unprompted review
The item I ordered was to big
The item I ordered was to big, all I wanted to do was exchange for a small a size. Same bra etc but because I used klarna can’t do a simple exchange in store. Lot more hassle than it’s worth. Won’t be ordering again
February 7, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Steph
Thank you for your feedback regarding your recent experience.
We are very sorry to hear about the frustration you encountered when trying to exchange your item for a smaller size. We understand how inconvenient it is that a simple in-store exchange could not be processed due to the payment being made via Klarna.
We appreciate you bringing this to our attention, and we will pass your comments regarding our exchange processes for alternative payment methods on to our retail operations team for review.
Many thanks
Tom
Boux Avenue Customer Relations
Had free nickers that didn’t match…
Had free nickers that didn’t match colours and dress meant to be white sent crème
February 9, 2026
Unprompted review
Reply from Boux Avenue Limited
Good day Dave
Thank you for your feedback regarding your recent order.
We are sorry to hear that the free knickers provided did not match in colour and that the dress you ordered arrived in cream instead of the white you were expecting.
Please reach out to our Customer Care team on 0333 038 3438. Alternatively, you can raise a case and email us via our website and we will respond within 48 hours. Hopefully our customer care team can put this right for you.
Many thanks
Tom
Boux Avenue Customer Relations
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