It was mostly a positive experience. The order was easy to place and the items came quickly but I was disappointed that it allowed me to select and purchase an item that I was then told was unavailabl... See more
Company replied
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Boux Avenue, the home of fun, sexy, everyday lingerie, nightwear and swimwear in cup sizes A - G! Our 2021 lingerie collection features a wide range of bras, thongs and knickers. Don’t miss out on our exquisitely seductive nightwear range and Valentines lingerie, as well as our brand new Boux Sport & Boux Lounge ranges - our design led collection of activewear & loungewear.
3rd Floor 1, St. George’s Road, SW19 4DR, London, United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
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I was given a discount code but there was no where to put this on the order, was told to pay then discount would be applied, it never happened, phoned and told this was not an option, so I had been lied to. Will not use this company again.

Reply from Boux Avenue Limited
Easy to find what I was looking for online! Great description, easy to order and prompt delivery!
Items received quickly , very pleased with items
Great service, great quality of bras, the only ones that fit me well
Gift wrapping service failure.
Items arrived on time for valentine's day and fit was true to size. However, I paid for the gift wrapping service but on opening the outer carton the gift box and wrapping were absent. Contacted customer service and it took multiple messages to explain to them the problem and ended up with a refund for the gift wrapping a few days later but was unable to acquire my own gift box etc in time to package it myself.

Reply from Boux Avenue Limited
Placed an order on the 16th February & I still haven’t received it a week later! Delivery states 3-5 working days & when I checked my order it’s still being processed. I haven’t received an email to say it’s been dispatched or it’s out for delivery

Reply from Boux Avenue Limited
Made an appointment in store for a fitting! It was honestly amazing!! The lady brought everything she thought I would like into the dressing room for me to try on. I felt so confident and comfortable! From this I bought 2 sets in store and then bought another 2 sets online! Such a great experience and excellent customer service in store! Would highly recommended for any ladies wanting a fitting and especially those who need a little confidence boost!
I had a fantastic bra fitting today at the Hull St Stephen’s store. Ellie made me feel very comfortable and found me the type of bras I absolutely love. My confidence was knocked a little with bra fittings as last time I went to a store (not Boux Avenue) for a fitting, I was advised to wear bras which I didn’t like at all and I felt were quite ugly and old fashioned. I do have a larger cup size but I believe I should still be able to get pretty bras so thought I would try again elsewhere. I’m so glad I did! The three bras I bought today are beautiful and fit really well. Thank you
Great product, easy website to navigate, great choice, quick delivery
Beautiful dressing gown for my daughter’s birthday. Amazing quality and I got it with 40% off so even better,
Beautiful bra perfect fit I brought 3
Black
Red
White
I'm pleased with the quality of the product, and it was delivered quickly and communicated well.
I love boux avenue. Whether it's in store or online, they are always so helpful and responsive, even when things don't go quite right. The quality of the items is great and I can't recommend them enough
Fast delivery and quality products. Very happy
Easy to order, fast delivery and a smooth experience all round. The lingerie set I ordered is beautiful and just what I wanted. I’ll definitely be looking at this site again
Still haven't received my item and Royal Mail are a nightmare to get hold of/arrange redelivery! So all in all, shite experience!

Reply from Boux Avenue Limited
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